Once a year, my wife and I travel to the Albany area to attend a family picnic. Last year, we were very disappointed with a Marriott property in East Greenbush (which also received a negative review from me and which I made a point not to return to), so we were looking for a new hotel to stay at in the area. I generally have a preference for Marriott properties, so, despite the extra 15 minutes or so travel from the picnic and the additional cost, I decided to give it a try. Unfortunately, the time and money were not justified.
There are three elevators in the hotel. Only one was working. When I arrived, the front desk at first wanted to give me a room on the first floor. I like higher rooms, so I asked if they had anything on a higher floor, and they did give me a room on the 6th floor. That would have been fine, except that this might have been a good time to mention to me that they were having problems with the elevators. Had I known that, I probably would have opted to stay with the first floor room. Instead, we got to wait for long periods of time for the elevator, sometimes having to wait for a second trip because it was full. Every time we used the elevator, people were crammed in like sardines. It was very uncomfortable and not what I expect when I pay the rates that they charge for a room.
On the first night there, I wanted some ice for a beverage. However, the ice machine on the 6th floor had an "Out of Order" sign on it. So I walked down the stairs to the 5th floor. Same story. Finally, on the 4th floor, I was able to get ice, then had to wait for the elevator again. As I got back to the 6th floor and walked by the ice machine there, a man was filling a cooler from the "out of order" ice machine. For some reason they had put "out of order" signs on machines that worked perfectly, so I got to wander around the hotel wasting time in search of ice.
Also, I found the hotel to be too noisy. There were several high school age sports teams staying in the hotel, which was fine. In fact, we enjoyed watching and talking with some of the kids at the pool. However, it also seemed that there was almost a constant barrage of noise from the hallways and other rooms. On our second night there, around 10:00 or so there was a lot of laughing and squealing in the corridor. I opened the door to find several young girls playing with a soccer ball in the hallway. I'm not blaming the hotel for the fact that kids will be kids, but the construction seems to be such that noise carries very well, and it makes it difficult to relax in the room.
Finally, in this day and age, I find it a bit offensive to have to pay an extra fee to have internet service in the room. Most hotels I have stayed at offer it on a complimentary basis, and especially at the higher rates charged by this hotel, it seems to me that it should be included in the room cost. We are Silver Elite members with Marriott, which means that we can receive complimentary internet service, but the cost was added to the bill anyway. I had to request at checkout that it be removed. I assume that, had I not contested the charge, the hotel would have been more than happy to keep my money. There was no notice in the room or on the bill that, as a silver elite member, I could have the charge removed. Again, not the level of service I expect from Marriott hotels.
On the positive side, the room was clean and comfortable (except for the noise issue) and the clerk at checkout offered me extra Reward points to make up for the inconvenience. I appreciate that, but it's not enough to get me back to this property. We expect to be back to Albany next year for the family picnic, and the search for a good hotel will continue...
- Official Description (provided by the hotel):
- Revel in rare blends of style and structure at the Albany Marriott. Our Albany hotel's location is conveniently positioned on Wolf Road, just a short trip from Albany International Airport making us great for all travelers. Spacious, thoughtfully crafted hotel rooms feature top-tiered amenities built for relaxation and a ergonomic work area. ... more less
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- Also Known As:
- Albany Marriott Hotel Albany
- Marriott Albany