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“Average Hampton Inn”

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Hampton Inn Albany - Wolf Road (Airport)
Ranked #12 of 50 Hotels in Albany
Certificate of Excellence
Long Island, NY
Level Contributor
63 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Average Hampton Inn”
Reviewed February 16, 2014

The floor in the lobby was filthy when I arrived. I realize it's winter and all but first impressions are important. The room was clean and the furniture in good condition. The bed was comfortable however the heater kept making strange noises that made it difficult for me to get a good night sleep. After showering I grabbed a towel and it had a small yellow stain on it, thankfully there was an extra towel. If I hadn't got 30% off the standard rate on expedia I probably would have stayed elsewhere.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank briny319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, February 17, 2014
Hi Briny319,
Thank you for leaving us a review about your recent stay. We value all feedback from our guests as it can only help us to improve. I apologize that you did not have a good first impression when walking into the lobby. As you stated, it is winter but we do try our best to keep the black flooring clean of salt. We apologize about the small stain on the towel in your room, please understand that is not a normal occurence here. We have informed housekeeping so they can inspect towels more carefully. We're happy to hear that you found the room to be clean and our Hampton Cloud Nine bedding to be comfortable. Again, thank you for your review and we hope you welcome you back again soon.
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637 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Spanish first
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English first
washington DC, United States
1 review
Reviewed February 15, 2014

The desk agent didn't ask I was checking in both rooms. My credit card had to be charge twice. I would had save time by asking the question in the first plase. My room didn't receice service. call the desk only to be told they can send up towel. It was three people in the room and the room neede to be service. Housekeeping need to check to verified that the sign is no or off the door before leaving.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Connie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St-Eustache, Canada
1 review
Reviewed February 3, 2014

Very friendly staff, nice room, clean. Love the shower good pressure. My only issue is with the pillows: too small (square pillows) and too soft. The bed was comfortable. Breakfast was good the only thing missing is a nice fruit salad.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Sylvie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, February 13, 2014
Hi Sylvie L,
Thank you for your review. We're glad that you had a good experience during your recent stay with us! We apologize that you were not partial to our pillows, however it's nice to know that you found our staff to be friendly and enjoyed the shower and complimentary breakfast. We hope you will be back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 31, 2014

I travel to albany often, and stay here cause it is close to the airport. The two first times my room was warm and the a/c didnt work (rm427 both times). This time my room was freezing, and the unit was unplugged, in case it happens to you the outlet is under the unit... rm 509

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kurt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, February 2, 2014
Dear Kurt G,
Thank you for taking the time to write us a review, all comments we receive are appreciated and can only help us to improve. We are very sorry the heating unit in your room was unplugged when you arrived and that you had past issues with the HVAC units as well. Our maintenance staff works very hard to ensure that all units are operating properly and they have been informed of the issues you mentioned so they can be repaired. Again, we apologize for the issues you experienced and we hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 20, 2014 via mobile

I live in hotels 20 days a month. I love hamptons because they are consistent. Same clean, comfortable rooms with great beds, breakfast and friendly staff. I have never been disappointed. I have to say that this Hampton has even friendlier than usual staff though.

Stayed January 2014, traveled on business
Helpful?
Thank HotelsRMyHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, January 30, 2014
Hi Sharastevens,
Thank you for your review! We also sincerely thank you for being a road warrior and choosing the Hampton brand. We're so glad that you enjoyed your recent stay with us and found our staff to be friendly. We aim to impress each one of our guests and make them feel like we are their home away from home. We hope to be able to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westchester County, New York
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 18, 2014 via mobile

So pleasantly surprised at this traveler friendly hotel. It is the small things that make a difference after a day if traveling or work. The free bottled water, coffee and cookies in lobby all day and night, nice breakfast buffet in comfortable setting, courtesy van, clean room with lots of pillows. Finally a very friendly staff. I've stayed at many of the girls in the area and this is without a doubt my favorite, even among the more expensive chains. Will definately return.

Stayed January 2014, traveled on business
Helpful?
Thank Smartabano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, January 24, 2014
Hello Smartabano!
Thank you so much for your review! We're so glad that you enjoyed your stay and that we were able to make it even better with some of our amenities! We would also like to thank you for mentioning our staff, we have a great team here and we're happy that you found them to be so friendly. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 8, 2014

Clean, helpful staff, located near Albany Intl Airport. Breakfast good, rooms comfortable. Will stay there again. We were there during the worst Winter weather and the staff had the parking lot and walkways passable. The courtesy van driver was helpful and it was a short trip to the Airport.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, January 14, 2014
Hi Stephen F,

Thank you for taking the time to leave us a review. We're so glad you enjoyed your stay with us during the wintery weather we experienced! Thank you for your comments about the friendliness of our staff, we certainly pride ourselves on making our guests feel welcome and at home with us. We hope to be able to welcome you back again the next time you are in Albany (with better weather we hope)!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Albany - Wolf Road (Airport)

Property: Hampton Inn Albany - Wolf Road (Airport)
Address: 10 Ulenski Dr, Albany, NY 12205-1104
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Albany
#11 Business Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Albany - Wolf Road (Airport) 2.5*
Number of rooms: 154
Official Description (provided by the hotel):
Welcome to the Hampton Inn Albany-Wolf Road (Airport) hotel, located 1.5 miles from Albany International Airport. Use our complimentary airport shuttle for the short ride to our conveniently located Albany, NY hotel. Surrounded by trees in a quiet rural setting, our hotel is a tranquil retreat when you travel to Albany. Historic downtown Albany and the New York State Capitol are only six miles away.We are within one mile of shopping and restaurants at the Colonie Center Mall. Visit Times Union Center and Palace Theatre, or take an Albany Aqua Ducks tour on the Hudson River. Explore the historic Shaker settlement at the Shaker Heritage Society, and tour the Schuyler Mansion, a Georgian home built by a Revolutionary War general.We are also a short drive to the Saratoga Race Course and close to colleges such as Union College, Siena College, Rensselaer Polytechnic Institute and U-Albany. If you’re here for business, we are close to many Fortune 500 companies, and Nano Technology Manufacturing is just minutes away.Reserve one of our 153 guest rooms featuring king-sized or double beds. Select a king room with sofa bed and large work desk. Connect to free high-speed internet access to surf the web. Get some work done at the desk or use the convenient lap desk as you relax on the bed. Watch your favorite premium cable channels on the 32-inch HDTV. Show your room key and work out for free at the Rudi Ciccotti Center. ... more   less 
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Also Known As:
Hampton Inn Albany - Wolf Road (Airport) Hotel Albany
Albany Hampton Inn

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