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“Attractive design next to airport”

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The Desmond Hotel Albany
Ranked #9 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 24, 2011

The colonial design is well done throughout the hotel. Room decoration is enjoyable. Service in the Simpson’s Grille restaurant was attentive. The Albany airport is next door. Aircraft sounds are noticeable outdoors but not in the hotel room. A disappointment was the temporary closure of Scrimshaw Restaurant for renovation until early August 2011. The Desmond Albany is a welcoming hotel at a good price.

  • Stayed: July 2011, traveled on business
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Thank Ynchvvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,060 - 1,066 of 1,142 reviews

Reviewed July 19, 2011

The first thing that made sense was the proximity to the airport. Secondly, the in-house restaurant serves first-rate food which is the perfect day to end a busy day. The rooms are spacious and have all the amenities that one expects. The staff is extremely cordial and polite. I was able to use the printer over at their office center to print my boarding passes and some of my work. I liked how you can get in the office center by using your room key. The grounds and everything else is well kept. I truly enjoyed my stay over at the Desmond. The other thing I liked was that they will shuttle you from and to the airport at no cost to you. That's service. Really a nice place.

  • Stayed: June 2011, traveled on business
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Thank elgreco_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2011

I stayed at the Desmond Albany on business and for the most part it was lovely with two exceptions. First the good stuff. The staff, with the exception of what I'll describe below was wonderful. Housekeeping, room service, and restraunt staff was top notch. The room was very pretty. I loved the huge atrium. I was just beautiful.

Now, the two negatives....... I have Tmobile and could not get reception in my hotel room except when I was using the phone in the bathroom. The second negative was earlier today when when the shuttle van driver drove a group of us to the mall a few miles away. He gave us a card with the name of a taxi service to call and explained that the hotel would cover the cost of the taxi ride back as the shuttle would not be available to return to pick us up. We found out after the fact that this was not the case. I didn't mind paying the taxi cab driver the $11.00 but when I went to the front desk to complain about the misinformation I was in so many words called a "liar" as the two gentlemen at the front desk informed me that their driver has been with them for twenty years and would have never told my group such a thing. Even when four of us who all heard the same thing went to the front desk to discuss the matter we were all curtly informed that we were all mistaken. The front desk staff would greatly benefit from more training in customer
service and how to treat their guests with respect.

  • Stayed: July 2011, traveled on business
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1  Thank lswlswlsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2011

We enjoy staying at the Desmond. Rooms are nicely furnished and quiet even though the hotel is near the airport. Good breakfast and friendly staff.

  • Stayed: June 2011, traveled with family
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Thank CtHilda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2011

fantastic place to see and stay. Looking forwaed to my return trip. Love everything about the place.

  • Stayed: June 2011, traveled solo
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Thank kate9251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2011

My wife and I think that the Desmond is the best convention hotel in the Albany area. Great staff, terrific rooms, and the best convention food ever. We have stayed at the Desmond 3 times and highly recommend this hotel.

Room Tip: We like the rooms facing the courtyard.
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  • Stayed: June 2011, traveled on business
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Thank twodaydreamers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2011

Whether it was the room, room service, dining, or atmosphere, the Desmond was top notch in every way. The staff were friendly and helpful. I am definitely spoiled and will choose the Desmond every time I am in the area.

  • Stayed: April 2011, traveled with friends
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2  Thank jackiec122764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Desmond Hotel Albany

Address: 660 Albany Shaker Rd, Albany, NY 12211-1056
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Albany
#8 Family Hotel in Albany
#10 Business Hotel in Albany
#10 Romantic Hotel in Albany
Price Range: $145 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Desmond Hotel Albany 3.5*
Number of rooms: 322
Official Description (provided by the hotel):
The Desmond Hotel is conveniently located at the entrance of the Albany International Airport (ALB), adjacent to shopping on Wolf Rd and minutes from downtown Albany via I-87 and I-90. The Desmond is an independent, family owned and operated property that is proud to celebrate over 40 years of providing outstanding service and a unique guest experience. We are proud to have been voted "Best Local Hotel" in the Albany Capital Region for the past 10 consecutive years. The Desmond features 322 guest room and suite options including king size four-poster beds, double queens, executive suites, junior suites and spiral staircase duplexes. On-site dining choices include Simpson's restaurant and our English pub, The Tavern. Modeled after a colonial village square, our two indoor courtyards feature mock storefronts, brick pathways, a koi pond, beautiful fountains, and balconies that overlook our year-round landscaping. We invite you to experience The Desmond. ... more   less 
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Also Known As:
The Desmond Albany Hotel Albany
Desmond Americana
Desmond Hotel Albany

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