Visited for a meal with friends and after a 25 min wait for our table, sat down to an ok start with drinks arriving fairly swiftly considering it was busy. Things started to go downhill quickly however, with our one and only cold starter taking 20 mins to arrive (guacamole, which was very bland).. Things got very poor when we were told that, after waiting another 30 mins or more, that one of our mains wasn't available and for some reason we hadn't been told until just before serving..
5 out of the 6 of us prepared to receive our mains..4 arrived..there had been another mistake with the 5th main being served to another table..however, miraculously our original 'out of stock' main appeared 5 mins later..?? We then found out that one of our friends 'skinny' mains was actually full fat because a waiter had served his to the wrong table.. No real apology for this, when our friend was actually trying to avoid a high calorie intake (he is also allergic to peanuts too, so I can't imagine what his reaction would have been if they had served him a peanut dish by mistake..). The chicken caeser salad contained a tiny amount of chicken as well, which was unacceptable considering the price (we had to ask for more chicken to make it an official 'chicken' Caesar salad).. My veg burger was also very underwhelming and bland (sweet potato fries were also far too overcooked).
Our server took off a couple of items off the bill in the end, but to be honest, with such a massive mess up with half of our mains, this just wasn't good enough. We also had to go to the welcome desk to receive our bill as no one but 'our server' (who was nowhere to be seen for at least 15 mins after finishing) could sort that out.. We were particularly offended at the waitress shaking her head at us after asking to pay for our meal when, simply put, we'd just gone through an unacceptable and extortionate dining experience.
We won't be eating in at another Cheesecake Factory again because of this, and will certainly be advising our friends to avoid this one at all costs.
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