We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Slow service, 4 mistakes with our order..Food very average..Very disappointed.”

The Cheesecake Factory
Ranked #1 of 14 Dessert in Albany
Price range: $10 - $30
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast, Dinner, Lunch, Late Night, Reservations, Takeout
Glasgow, United Kingdom
Level 4 Contributor
35 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Slow service, 4 mistakes with our order..Food very average..Very disappointed.”
Reviewed September 1, 2013

Visited for a meal with friends and after a 25 min wait for our table, sat down to an ok start with drinks arriving fairly swiftly considering it was busy. Things started to go downhill quickly however, with our one and only cold starter taking 20 mins to arrive (guacamole, which was very bland).. Things got very poor when we were told that, after waiting another 30 mins or more, that one of our mains wasn't available and for some reason we hadn't been told until just before serving..
5 out of the 6 of us prepared to receive our mains..4 arrived..there had been another mistake with the 5th main being served to another table..however, miraculously our original 'out of stock' main appeared 5 mins later..?? We then found out that one of our friends 'skinny' mains was actually full fat because a waiter had served his to the wrong table.. No real apology for this, when our friend was actually trying to avoid a high calorie intake (he is also allergic to peanuts too, so I can't imagine what his reaction would have been if they had served him a peanut dish by mistake..). The chicken caeser salad contained a tiny amount of chicken as well, which was unacceptable considering the price (we had to ask for more chicken to make it an official 'chicken' Caesar salad).. My veg burger was also very underwhelming and bland (sweet potato fries were also far too overcooked).

Our server took off a couple of items off the bill in the end, but to be honest, with such a massive mess up with half of our mains, this just wasn't good enough. We also had to go to the welcome desk to receive our bill as no one but 'our server' (who was nowhere to be seen for at least 15 mins after finishing) could sort that out.. We were particularly offended at the waitress shaking her head at us after asking to pay for our meal when, simply put, we'd just gone through an unacceptable and extortionate dining experience.

We won't be eating in at another Cheesecake Factory again because of this, and will certainly be advising our friends to avoid this one at all costs.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CityCritic14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

633 reviews from our community

Visitor rating
    227
    217
    115
    42
    32
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Quebec City, Canada
Level 4 Contributor
37 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Good food, great service, impressive decor”
Reviewed August 29, 2013

We really enjoyed our dinner in this restaurant. The menu is quite varied, it was even hard to make up our mind as to what we wanted to eat. The food was good - not necessarily spectacular or innovative, but tasty and well-presented. The decor is impressive and we had the best service we've had in a long time - efficient, fast, friendly, kept refilling our water glasses and gave us suggestions. And this restaurant deserves its name - you can't go there without trying one of their cheesecakes, but I'll give you this warning : share your cheesecake piece with someone !

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank lynelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 5 Contributor
83 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Nothing Special”
Reviewed August 26, 2013

Place is too noisy, too busy....took over an hour for 5 of us to get our orders...asked twice and finally we were fed...and we did not order anything special. The food was ok but nothing to rave about. We shared a slice of Cheesecake...nothing special -doubt I will return.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 22minky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
2 reviews
“Good food, very crowded and noisy.”
Reviewed August 24, 2013

I went to dinner with a friend. The food was good. I had a pulled pork sandwich. It was extremely crowded and noisy. We were sat across from each other, along a very long bench with small tables for two that had chairs that went with them across from the bench. Every one was very close together, practically elbow to elbow. I couldn't hear what my friend was saying to me most of the time. It's also quite pricey.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lydia252729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
117 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Extremely Dissapointed...”
Reviewed August 19, 2013

So all of our family was looking for a special night out. There were 5 adults and 3 toddlers so you know how that goes. There is a time limit on the kids so we were certain to ask how long of a wait there was. We were told 30 minutes. So we put our name in and waited, and waited, and waited... Over an hour later, I went up to the desk to inquire. They said a table would be ready soon. I got a little upset and asked what happened to the 30 min timeline. They said "we told you 40-45 min". That got me mad. I know what they told me and anyway, it was now over an hour.

When we finally got seated, our kids were past the limit. Turns out, they were trying to sit us at a table that had places for 7 Adults and 3 kids. No wonder it took so long! We ordered quickly and honestly the food wasn't bad but the server never gave us the option to order specials (which a few of us would have ordered) and they changed servers on us mid-way through the meal.

Also, some of us ordered salads and at this point we told them to bring out all the food at once. Even though, they continued to "piece meal" our order bits at a time.

We had planned to get some cheesecake for my son's 3RD Birthday but by the time we were ready for dessert (about 2 hours after sitting) the kids were screaming to go home (literally).

It was an awful experience and we will never go back to a Cheesecake Factory again.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ryano724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed The Cheesecake Factory also viewed

 

Been to The Cheesecake Factory? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing