We were just staying at this hotel and we had checked in late the night before. We drove in all the way from Baltimore and was very exhausted. My friend who was with me got into bed and turned off lights, I remained on the couch area to finish up some last minute business work on the computer. Once I was done I walked over in the dark and got into the bed. I was so tired I didn't even think to look at my bed, i just got under the sheets and went to bed. I woke up in morning to find my sheets had big stains on them. I thought to myself did I do this in my sleep. I did sleep with my makeup on and that was on my pillow but this looked like coffee stains and big ones at that. I picked up sheet to see under if possible it came from me, nothing seeped through to the mattress liner. No nothing everything was white under neath. So if it possibly had come from me it would have seeped through. So, I tell my friend come look at this. She's a germ-a-phobe so she was upset and thinking possibly our whole room wasn't clean. She calls down to ask if a manager could come up and inspect this with us. The manager says, no that she is giving a tour of property to out of town guest but they would have housekeeping manager come up. Housekeeping manager came up and looked at it and said it would be cleaned. About 10-15 minutes later still no maid. We did want to sit and wait so we called back to see if it was possible to switch rooms. They got an attitude with us, and said we created the stains. My friend got upset when manager of property hung up on her, she took the sheet down to the front to show her sheet, since she didn't want to come up and look for herself. At that time the manager never once tried to calm my friend down or try to work out a solution, all she did was have an attitude. We never asked to give us anything all we wanted was possibly a new room or maid in there ASAP. So before my friend came back up to room the manager on property said she would be calling the cops. She comes up and says were leaving they have called the cops. All of our stuff was already packed because we basically came in late and fell asleep. We head out and go through lobby and my friend says we have the sheet to send to cooperate, if you want to charge my card please do. The lady then replies you are going to report me so I am going to report you, that is why I called the cops. Mind you we were not acting crazy at all. We were a little upset but not crazy. She asked us to leave that cops would be contacting us. We got into our car and waited for the cops to show up and told them our side of story. Cops took our side and asked that we just leave property and we agreed. Since we prepaid through Priceline we lost out on our next night stay. We went to another local hotel. I would never in my life stay at that place again or any other SpringHill Suites.
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- Also Known As:
- Springhill Suites Albany-Colonie Hotel Albany