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“Clean But Old”

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Best Western Albany Airport Inn
Ranked #24 of 50 Hotels in Albany
Santa Clara, CA
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Clean But Old”
Reviewed June 13, 2014

We got into the hotel VERY late. When we entered our room I thought we had entered a 70's movie. The walls were plaster with wave like shapes protruding from them. Very strange. The furniture appeared to match.

It was hot so we turned on the AC. It was REALLY loud. :(

The next morning we tried the breakfast and it was not bad. They had a huge room for it which was nice. :)

Ho hum. Great for a 1 night stay.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JohnFromSantaClara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at Best Western Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Santa Clara:

Thank you for taking the time to review your most recent stay at our property. So you noticed the structure of the walls in the room. A lot of people think they look like elephant ears. Although their shape is different, they do provide a wonderful sound barrier, so our guests do not have to hear what’s going on in adjacent rooms. If you’re ever back in the Albany area, we would love to see you again!

Safe Travels,
Emily Bauhs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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768 reviews from our community

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    64
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kennedy, United States
1 review
Reviewed June 13, 2014

Fine. Why do I have to fill this in? I've told you everything you need to know. I was completely satisfied. How many characters does it take? I have spent my valuable time filling in answers to every question you have asked. Donna A Dort, Postmaster Retired Past President, New York State Chapter, National Association of Postmasters of the United States; Past Secretary/Treasurer, New York State Chapter, National Association of Postmasters of the United States ys

  • Stayed June 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at Best Western Albany Airport Inn, responded to this review, July 19, 2014
Dear Donna,

Thank you for reviewing your stay at our property. Your business is very important to us and we value your feedback. Please do not hesitate to contact us when you return to the area, we would love to see you again.

Best Regards,
Emily Bauhs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
243 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed June 10, 2014

This is an old property. It either should be razed or have a serious face lift. It is dark and outdated. The staff didn't seem happy at all (aside from the shuttle drivers). Reception is large and unattractive. The rooms had nice comforters and sheets but the bed was way too hard. I had to take the comforter off the other bed and slept on it. The a/c worked well and the towels were nice. Good pressure in the shower but part of the head unit came away from the wall. TV had more stations than most hotels. The furniture is old and dark. No outlet by bed. Curtains had tears. Bathroom had hairs on back of door (I'm just saying what I saw). Blow dryer had dust and hairs in vent.

The gym was probably the best part. More machines than most hotels with towels, two tvs and two a/c units. It took 20 minutes for someone to deliver a remote for me while I was at the gym. I thought that was excessive. Pool looked okay. Roof looks like it can be opened and closed above pool.

Breakfast was adequate. I believe there were eggs, some kind of potato and a meat. Bagels, bread and cold cereals and some fruit.

Free shuttle to and from the airport.

I really wouldn't stay again. Not worth nearly $100. Probably 65.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cindyandted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emilyinalbany, Manager at Best Western Albany Airport Inn, responded to this review, July 19, 2014
To our valued guest from Raleigh:

Thank you for taking the time to review your most recent stay at our property. I would like to apologize on behalf of our entire staff that your stay did not exceed your expectations. Please contact me directly, I would like to find out where in the hotel you experienced these issues, to make things right with you, as well as make certain our future guests do not run into similar experiences you encountered.

Safe Travels,
Emily Bauhs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Oregon
Level Contributor
192 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed June 4, 2014

I stayed here one night because I had an early morning flight. When I arrived, a very nice man helped me get my luggage up to the second floor because they don't have an elevator. The room was fine and I basically watched a bit of TV and went to bed.

I also plugged in my cell phone and used my laptop computer. There were very few electrical outlets and I had to unplug two lamps in order to plug in my items. This caused the room to be very dark. Needless to say, it all worked out.

I slept well and had a 4 am wake-up call -- which was great and was on the 4:45 am shuttle to the airport. Everything worked great and I appreciated the service and the free airport shuttle, etc.

  • Stayed June 2014, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Carla A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed June 3, 2014

The management of this hotel was extremely helpful. I especially want to thank Emily. She went out of her way to make certain I had all I needed for my stay. Just a warning, stay away from the breakfast! I found a HAIR in my eggs, and when I reported it to the staff at the desk, nothing was done!

  • Stayed May 2014, traveled with friends
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank 885seraf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Placid, New York
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 2, 2014

I took a class trip to Albany and needed a cheap place for one night. This was it The rate was awesome. The rooms were average. The pool area was dark. We asked them to turn on the lights so we could have pizza in the seating area, they said they couldn't. I had to use the business computer because I needed a printer and the person before me was all about teenage porn. I felt filthy after using it. I'm not sure what the hotel can do about that. Maybe if the computer wasn't so tucked away. Staff was nice upon check-in.

  • Stayed April 2014, traveled on business
    • Value
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Helpful?
Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, United States
2 reviews
Reviewed June 1, 2014

The hotel is old, dark, dingy, poorly ventilated, and depressing. The first room I was offered had no working toilet, no working bedside lamp, and no working TV remote. I was moved to a more adequate room, but still it was very dark and noisy and smelled slightly of mold and staleness. The Wi-Fi was good; the bed was good. The free breakfast was awful--the worst I've ever had in a motel or hotel.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Albany Airport Inn

Property: Best Western Albany Airport Inn
Address: 200 Wolf Road, Albany, NY 12205-1116
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Albany Airport Inn 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Best Western Albany Airport Inn offers free WiFi, free parking, free full hot breakfast buffet, indoor heated pool, fitness center, onsite restaurant & lounge and 24-hour business center. Our free airport shuttle service is a nice bonus and will transport guests to and from the Albany International Airport, and any destination on Wolf Road based on availability. In addition, We also offer a park & fly program. Our renovated sleeping rooms & meeting rooms combined with affordable prices make us the best value in the area. One of the best features of our hotel is the location. We are within two miles of the colonie center mall, and 43 restaurants on the always popular Wolf Road. You will have no dificdulty finding something to do when you stay here. ... more   less 
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Also Known As:
Best Western Albany Airport Hotel Albany
Albany Best Western

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