I stayed at this Best Western because the location is good and because the reservations staff assured me that they had just put in new mattresses three months prior. Upon arrival, I found this to be false. I had two beds in my room, and neither were in their prime. One was springy and sagged in the middle, and the other was as hard as a rock. I tried other room's mattresses and found the beds to be in the same poor condition. Sadly, this wasn't the only "miscommunication" I had with the staff at this hotel.
We all know that there is a broad quality spectrum when it comes to Best Westerns. Some are quite nice -- much nicer than you would expect a Best Western to be, and some are basic but serviceable, and then... there are the others. This is one of the "others." The room I had was dark and really needed remodeling. It also wasn't as clean as it could have been... if you know what I mean. The coffee maker was broken. The wall-mounted hair dryer was so old that I was afraid to use it. The thin plastic shower curtain clung to my body as I attempted to shower. I could hear the constant screeching and revving of the cars in the parking lot below. The ac/heater was ancient and on the noisy side. Room service is sketchy - I had to call three times and let it ring forever before a weary man took my dinner order. Then it was 45 minutes before I received it - cold.
Despite the unsatisfactory condition of the room, my biggest problems were with the staff. One morning, I confirmed with the front desk staff that I could get a free shuttle from the airport back to the hotel. They said that was fine, as long as I called them 30 minutes beforehand. Guess what? I called 30 minutes beforehand, and they recanted, saying that the shuttle wasn't available. I am lucky that I had enough cash to pay for a cab to return. The manager "wasn't available", so I complained to her voicemail. I never received a call back from her.
The only good thing that I have to say about this hotel is that the free breakfast is very nice. It is served in the restaurant connected to the hotel - a defrocked Ground Round. You have a choice of using breakfast bar (donuts, bagels, fruit, cake, yogurt, cereal, juices), or ordering a couple different hot breakfasts (eggs, pancakes). I also ate here for lunch once and the food and service was good.
The bottom line? If you want to be comfortable, stay at the Day's Inn down the street.
- Official Description (provided by the hotel):
- Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, HotelsforEveryone, Best Western, Priceline, Hotels.com and Travelocity so you can book your BEST WESTERN Sovereign Hotel - Albany reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Albany Best Western
- Best Western Albany