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Best Western Sovereign Hotel - Albany
Ranked #31 of 50 Hotels in Albany
Reviewed August 4, 2014

The hotel staff is very friendly and have been staying there for the past 5 years. We always get a nice room, usually on 5th floor and have never had any problems. Love the complimentary breakfast and the Hotel Manager Paul is alway very accomadating.

  • Stayed: August 2014, traveled with family
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Review collected in partnership with Best Western
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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573 - 579 of 1,017 reviews

Reviewed August 3, 2014

We stayed for one night in this hotel on our way to a dance competition. I chose it because of the location and because they allowed pets for only $20 extra (unlike the usual place we stay in Albany that charges $75!!!). The hotel is a bit run down (carpets in hallways and rooms are in serious need of deep cleaning) - but the price more or less reflects that.

The first room I was assigned (120) was right beside the pool and noisy, also when doing my usual bed bug check, I found that the box spring had a huge stain (looked like blood and was funky smelling - did someone die in that room?) and the mattress had a sealant painted on that side that was all white and crusty - disgusting. I went back down and the very friendly and helpful staff relocated us to room 420. It was clean and much quieter - mattresses too!

The best thing about this place is definitely the staff and location. Hotels are hotels, the management make the decisions and the clients do things (noise, mess, etc), and the staff can't always do things about them, but what they can do is be responsive to the needs of their guests and make them feel welcomed, which the staff here did. The coffee maker in the room blew up upon plugging it into the wall, shortly after we arrived, and after speaking to the front desk, a new coffee maker was delivered in minutes. Great service.

The hotel was packed with families and wedding guests and others,on a busy long weekend, but the hallways were quiet and the beds clean and comfortable, so it was a good stay. There is an indoor pool that looks well maintained, but I didn't get a chance to use it. The breakfast was typical - a few hot items and lots of fruit, yoghurt, things to toast, and the coffee was not bad.

The hotel is located right across the street from SUNY Albany - beautiful campus, and so it was nice to be able to take the dog for a walk in the evening on the well maintained walking paths and trails. The total for the stay, including taxes, was $118, which is not a bargain, but that included the $20 dog charge. i would recommend it for a traveler on a budget, but check the mattresses first!!!

  • Stayed: July 2014, traveled with family
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Thank Anna67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2014

Restaurant and Pool closed but there was no mention of this on the website when we booked, bad business practice. We would not have stayed here knowing the Pool and Restaurant were closed. That should have been on the website with and apology for the inconvenience

  • Stayed: July 2014, traveled on business
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Review collected in partnership with Best Western
Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2014

I am a "diamond" level frequent traveler with Best Western, and very familiar with the brand. This hotel is among the 2-3 worst I have ever stayed at. Dirty room, filthy hallway carpets, and badly outdated interior overall. With this in mind, I'm sure the staff finds it difficult to work there, and therefore, difficult to deal with unsatisfied customers. Stay at the BW in Troy -- even if you have business at UAlbany (where this hotel is located). The extra miles you travel will be more than offset by the experience.

  • Stayed: July 2014, traveled on business
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Review collected in partnership with Best Western
Thank U8845TImichaelh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2014

Perfect place to stay, friendly staff and very conftable place for sleep and rest after long day of meeting in Albany area. Great place to explore the city as well - near bus # 10 or bus # 11 can take you to Albany downtown in 15 min and to the mall for shopping in 10 min, so you don't need car to drive. A lot of nice place to eat as well - Spanish, Chinise and other

  • Stayed: July 2014, traveled on business
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Review collected in partnership with Best Western
Thank LeOL1427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2014

Nice location on Western Ave in Albany. Front desk recommended a nice Mediterranean restaurant down the street. Parking was ample. Hot breakfast was better than the average. Room was pleasant; no negatives to report. Our advance request for a quiet room with an extra pillow was honored. Senior couple.

  • Stayed: July 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank NHVisitor_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2014

Over the past several years the Sovereign Hotel has improved their rooms and has improved itself. The rooms are cleaner, the beds are better and the hotel has an overall better appearance. The breakfast is still the same, decent to be included in your stay. WiFi still could be improved. Was able to watch a full Netflix movie without interruption, but at other times lost the connection. Laptop worked better than tablet.

  • Stayed: July 2014, traveled on business
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Review collected in partnership with Best Western
Thank Jon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Sovereign Hotel - Albany

Address: 1228 Western Ave, Albany, NY 12203-3326 (Formerly BEST WESTERN Sovereign Hotel - Albany)
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 50 Hotels in Albany
Price Range: $228 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Sovereign Hotel - Albany 3*
Number of rooms: 192
Official Description (provided by the hotel):
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 
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Also Known As:
Albany Best Western
Best Western Albany

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