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“BW Albany”

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Best Western Sovereign Hotel - Albany
Ranked #29 of 50 Hotels in Albany
Mighigan
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“BW Albany”
Reviewed September 11, 2013 via mobile

Excellent place to stay! Personnel were VERY friendly & anxious to help. Complementary breakfast was AWESOME. Room was very clean & decorated in a comforting atmosphere. Would stay again. Actually....can't beat a Best Western.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Boyzmema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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969 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
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English first
Level 4 Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 11, 2013

I checked in and at first was very pleased. Room large and smelled fresh. Beds very comfortable. My problem came after being in the room a little bit when I went to take a shower. There was a giant dirty soap bar right in the tub. To the desks credit they did offer to move me and when I just wanted to leave the woman did give me a full refund without issue. I didn't trust being there and went through a whole ordeal finding another hotel. I was very annoyed!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jvmburlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at Best Western Sovereign Hotel - Albany, responded to this review, October 11, 2013
JVM, First and foremost I would like to apologize for the condition of the bathroom your encountered when you checked in. This is unacceptable by all means and I will be sure to take this occurrence to retrain my staff to be sure this does not happened again! I am very glad the staff helped you to the best of their ability. On your next visit I do hope you give us a chance to show you we have learned from our mistakes.

Safe travels,

Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
Level 1 Contributor
3 reviews
Reviewed September 5, 2013

I selected this hotel for it's location close to the Crossgates Mall. The mall was located just down the street from the hotel. The hotel staff was very helpful at check in and made sure it was painless and quick. Our room was decent and more than adequate for our needs. Internet was easy to access and and fast. Our night was quiet and the next morning we had a good breakfast that was included. We had a good choice of eggs, waffles, fruit, cereal, toast, juice, and coffee (plus more). I would definitely recommend this hotel to my friends.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michele C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
Reviewed September 5, 2013

Great place to stay with the kids. The location was in the middle of everything. Had a nice pool, sauna and fitness center. The Complementary breakfast was great, eggs sausages, waffles toast, bagels etc... I would stay there again .

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Janelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 3, 2013

This hotel has a great location not too far from the I-90. You can tell this is an older hotel but the rooms are still clean. The mini fridge and microwave in the room are an added plus. The staff is very friendly and you are minutes away from restaurants and shopping. The breakfast is definitely better than most hotels' hot breakfasts.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amyreese12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level 6 Contributor
105 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 3, 2013

Stayed 2 nights as part of an out-of-town wedding arrangement.
The positives: Service was excellent, from check-in through housekeeping to check-out. Price was reasonable for the location, excellent wifi, easy to access, fridge and microwave in room, directly across from SUNY Albany as school was just opening. Provided shuttle service to and from the wedding site, 12 miles away. Free Breakfast !! Best included Breakfast at any hotel we have ever stayed. Fresh fruit, scrambled eggs, sausage, corned beef hash, potatoes, french toast, along with all the usual dry cereals, bagels etc. Yes, it was steam table buffet but plenty of variety and enough to tide you over until dinner. Nice restaurant attached, checked the menu but did not eat there
Negatives: The property is getting worn, carpets, doors, paint on the windows, room was small. Electric plugs were hidden, difficult to plug in coffee maker. Halls had a smokey odor, even on the nonsmoking floor, temperature of the air in the pool was unbearably hot, but the water was fine. The cover to our toilet tank did not fit, was from a different brand or model,
Conclusion: If you are not fussy, need a comfortable place to stay while in Albany, convenient to the Thruway, Malls and college, this place will do well. If you are fussy and nitpicking, go somewhere else. You will not be happy here. But we were. Thank you Best Western

Room Tip: Do not take a room that faces the pool.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QuikAg80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, United States
2 reviews
Reviewed September 3, 2013

Stay at this location several times a year. Staff is one of the finest and most helpful we encounter. Facility very adequate and a great value. The location is excellent for travel to any location in the area

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Sovereign Hotel - Albany

Property: Best Western Sovereign Hotel - Albany
Address: 1228 Western Avenue, Albany, NY 12203-3326 (Formerly BEST WESTERN Sovereign Hotel - Albany)
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 50 Hotels in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Sovereign Hotel - Albany 3*
Number of rooms: 192
Official Description (provided by the hotel):
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 
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Also Known As:
Albany Best Western
Best Western Albany

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