Although this hotel appears nice, I spent 4 frustrating days there. Throughout the four days, the internet service was spotty and no one at the desk cared. One time I asked the front desk to restart the router, they agreed they needed to do so, then did nothing for 45 minutes. The hotel was filled with a group of about 40 teenaged campers (who were staying for a month) and who were noisy day and night. I complained, later witnessed at least 5 other guests complain, and nothing was done. The hotel even permitted the campers to do exercises outside of guests windows at 8:30 am on a Sunday. (I was awake, but saw them exercising outside my window.) Back security door lock was broken for the entire stay. The business center printers had no ink. One day, after the maids had been there, one bed was made with the sheet below the blanket, and the other w/the sheet above the blanket. I could go on and on and one.
- Official Description (provided by the hotel):
- Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more less
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- Also Known As:
- Albany Best Western
- Best Western Albany