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“Not as good as it appears”

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Best Western Sovereign Hotel - Albany
Ranked #29 of 50 Hotels in Albany
Chicago, Illinois
Level 4 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Not as good as it appears”
Reviewed July 9, 2013

Although this hotel appears nice, I spent 4 frustrating days there. Throughout the four days, the internet service was spotty and no one at the desk cared. One time I asked the front desk to restart the router, they agreed they needed to do so, then did nothing for 45 minutes. The hotel was filled with a group of about 40 teenaged campers (who were staying for a month) and who were noisy day and night. I complained, later witnessed at least 5 other guests complain, and nothing was done. The hotel even permitted the campers to do exercises outside of guests windows at 8:30 am on a Sunday. (I was awake, but saw them exercising outside my window.) Back security door lock was broken for the entire stay. The business center printers had no ink. One day, after the maids had been there, one bed was made with the sheet below the blanket, and the other w/the sheet above the blanket. I could go on and on and one.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philwino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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969 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Leixlip
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 6, 2013

Our entire family booked into the BEST WESTERN Sovereign Hotel in Albany in order to attend the graduation of a family member at the State University of New York (SUNY). The SUNY campus is situated just across the road from the Hotel and within walking distance.

We had travelled all the way from Ireland. This was just like home from home. The welcome we received was unreal. Thank you so much.

While the weather outside was very cold the heat in the BEST WESTERN Sovereign Hotel was just perfect. The food, restaurant, bar, bedrooms, staff were absolutely brilliant.

Hopefully I will be returning to visit Albany in course. There is only one place I will stay and that will be BEST WESTERN Sovereign Hotel - Albany.

Room Tip: Reserve well in advance and tip the staff well. They are worth it.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArthurOHara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powell, Ohio
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 3, 2013

Aged and not kept up. Beds slump into a U, and are well down the path to totally worn out. Bed linens have begun to pile with cotton accumulating on the surface. Room clock did not work. Back door security card access broken and open to all; clearly not being worked on to be repaired. This place exhibits a management team committed to cost and corner cutting with customer service well down the list of priorities. Surprised that Best Western does not require a higher minimum standard, and it really makes one wonder about what the next Best Western might be like despite usually positive results from that Brand.

Stayed June 2013, traveled with family
Helpful?
1 Thank K R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russell, Pennsylvania, Usa
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 3, 2013

Wonderful place! We had a very stressful day and there was a sm error in check and my husband was short with the front desk. The girl was not only pleasant but set a bottle of wine to our room. Clean and comfortable beds.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Barb51Russell_Pa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Providence, Rhode Island
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 30, 2013

no complaints-the big thing is a free and nice buffet breakfast-eggs, sausage, french toast, as well as fruit, yogurt coffee, etc.Everything else was fine.Room was fine -2nd floor, parking in rear closest to room. Next dr. was a corner pub that was fine. I found the lounge to be friendly and reasonable-did not eat there.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geraldn76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at Best Western Sovereign Hotel - Albany, responded to this review, July 2, 2013
Gerald,

Thank you for your kind words regarding your recent stay with us at the Best Western Sovereign Hotel. It is always great to hear that our hard work is paying off and our customers enjoy their time here. We are proud you chose us to be your home away from home while traveling. We look forward to seeing you again in the future!

At your service,
Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri, United States
Level 1 Contributor
2 reviews
Reviewed June 30, 2013

Stopped in Albany for an interview at the med center and stayed at this hotel. They did have a free shuttle to the med center which was nice, but overall the hotel did not feel very clean or new. It needs updating for sure. The hallways smelled like some weird cleaning material and the water was pretty much cold for my shower/shave in the morning, not ideal before an interview. It was ridiculously cold outside but still hot water should be a given. Front desk was friendly, so was the shuttle driver, and it was cheap, but still pay an extra 20-30 dollars and sleep in comfort..

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ErikMed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at Best Western Sovereign Hotel - Albany, responded to this review, July 2, 2013
Erik,

I apologize your stay was anything less than satisfactory! I will share your feedback with my staff to be sure the cleanliness issues you had mentioned are fixed right away. I do hope you give us another chance to serve you in the future! We hope your interview went well.

At your service,
Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level 4 Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 15, 2013

Convenient stop when wishing for an overnight stop-over off I-90. Close enough to Albany if one wishes to take a trip into town or carry on on interstate.
Clean, convenient, and reasonable with good breakfast in excellent dining room area.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liddar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at Best Western Sovereign Hotel - Albany, responded to this review, July 2, 2013
To our friend from Canada,

Thank you for choosing to stay with us at the Best Western Sovereign Hotel! I am glad you found our hotel to be a great value. I will give your compliments to the breakfast staff as well to be sure they keep up the great work! We hope to see you again soon.

Your friend in Albany,

Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Sovereign Hotel - Albany

Property: Best Western Sovereign Hotel - Albany
Address: 1228 Western Avenue, Albany, NY 12203-3326 (Formerly BEST WESTERN Sovereign Hotel - Albany)
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 50 Hotels in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Sovereign Hotel - Albany 3*
Number of rooms: 192
Official Description (provided by the hotel):
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 
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Also Known As:
Albany Best Western
Best Western Albany

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