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“Excellent place to stay”

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BEST WESTERN Sovereign Hotel - Albany
Ranked #24 of 50 Hotels in Albany
1 review
“Excellent place to stay”
5 of 5 bubbles Reviewed May 20, 2013

In town for a business trip. Stayed at this hotel and they were most helpful. Front desk went out of their way to be helpful. Loved having access to the business center. Husband and son were with me on the trip and loved the breakfast bar. Excellent place to stay.

Stayed May 2013, traveled on business
Helpful?
Thank Fursjaguar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review, May 22, 2013
Dear friend, Thank you for taking the time to share your review from the recent trip into Albany. I am glad to hear you enjoyed our business center while traveling to Albany for your business trip. I will be sure to let my desk staff know to keep up the great work. We look forward to serving you again in the near future.

At your service,
Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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920 reviews from our community

Traveler rating
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    254
    194
    115
    88
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Farmingville, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 7, 2013

This was our fourth stay at the this hotel this year. Always clean and comfortable. Furniture was a bit old but bed was comfortable. Will be back again in august and throughout the school year for visiting our son in college.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YvonneM33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review, May 22, 2013
Yvonne, Thank you for your continued patronage during your students years at the University. I am glad you have chosen us to be your home away from home while visiting your son. We look forward to serving you in the future as he works toward his graduation.

At your service,
Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, Wyoming
Level Contributor
7 reviews
4 hotel reviews
5 of 5 bubbles Reviewed April 25, 2013

This is not the newest or fanciest hotel in Albany, but it is certainly the friendliest. The staff, particularly Heather and Jenny, outdid themselves in taking care of our family reunion group! The room were comfy, breakfast was great, and the food in the grill was also just what we needed on occasional late night. We will certainly be back!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathleen Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review, May 22, 2013
Kathleen, I am happy to read your review for multiple reasons. Providing a comfortable and clean is something we try to do for every guest but above this our staff prides itself in going the extra mile. I am glad Jenny and Heather delivered the service your entire family deserved. We hope you come back and visit us again soon!

At your service,
Your extended family and friends,
The entire staff at the Best Western Sovereign Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 20, 2013

Looked closer to suny albany on the map...technically its on the edge but you have to walk 20 min to get to the school's buildings. Pretty standard best western as far as fanciness goes. The pool was actually very nice and the breakfast was awesome- tons of options. I could have eaten that for weeks. I didnt go to the bar/grill but its very nice that theres one attached. Bed was big and comfortable. I liked the microwave in the room a lot. Staff are relaxed...some people might say friendly, some might say unprofessional. But they were all definitely nice. Doors dont close quietly which is annoying when rooms are being cleaned. As a woman staying on my own id say i felt pretty safe. Shuttle service is very convenient and driver was very friendly.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ColaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review, May 22, 2013
To our friend in Montreal, Thank you for selecting our hotel on your last visit to Albany. Being located directly across the street from the SUNY campus is a major perk for our hotel. I know the campus can be hard to get through especially walking, if you stay with us again in the future and would like to be taken to campus we can certainly get you there as quick as possible in our shuttle. We hope to get the chance to serve you again in the future.

At your service,
Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New York
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed April 18, 2013

Just returned from my latest stay. This is a decent work a day hotel. It is clean, convenient and has the amenities that you want. The free breakfast is a nice bonus. I stayed in an accessible room. The bathroom was spacious with a roll in shower.

When in Albany this space is worth a try,

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UpstateDave82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review, May 22, 2013
Upstate Dave, Thank you for taking the time to share your review of our hotel with our friends at Trip Advisor. It is always nice to hear our guests give such feedback as you provided. Our staff works very hard to provide clean and comfortable experience for every guest. We provide ULTRA CLEAN service which is the highest of standards of cleanliness set by the Best Western Brand. We have been a part of the program for about a year and we love hearing our guests notice our hard work. We hope you come back and visit us soon!

At your service,
Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Valley City, Utah, Usa
1 review
3 of 5 bubbles Reviewed April 12, 2013

The room location was along a noisey corridor. It was a major first floor hallway, near the management offices. Up until midnight I heard people talking and moving in hallway. The hotel staff was courtesous. The location to the Albany Airport was good.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank AlanD192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review, May 22, 2013
Alan, First and foremost I would like to apologize your stay was anything less than relaxing and comfortable. I know we are not always able to keep the halls as quiet as we would like and our guests deserve. If you are in the area again soon please contact me directly at the hotel and I will find you a nice quiet room to enjoy.

We look forward to serving you again in the future!

Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penfield, New York
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 6, 2013

Paid about $80 for one night and the hotel was not bad for the price.
The location is convenient to local colleges, food, and a crossgate mall.
The room was clean, reasonable size, microwave, refrigerator, flatscreen TV.
Wireless was free but did not work well in the room - kept dropping out.

The free breakfast was pretty good with lots of options, not just cold cereal.
Eggs, bacon, hot oatmeal, french toast, fruit, yogurt, bagels, muffins, coffee, juice. Considering the price I was impressed with breakfast.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daopenfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review, April 9, 2013
Thank you for sharing your experience from your stay with us at the Best Western Sovereign Hotel. I am happy to hear you found our hotel to have such a great value for the price you paid. I will share your kind words about our breakfast with our Food and Beverage Manager to be sure they keep up the good work! We look forward to seeing you again soon in your travels to Albany.

At your service,

Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Sovereign Hotel - Albany

Property: BEST WESTERN Sovereign Hotel - Albany
Address: 1228 Western Ave, Albany, NY 12203
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 50 Hotels in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Sovereign Hotel - Albany 3*
Number of rooms: 192
Official Description (provided by the hotel):
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 
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Also Known As:
Albany Best Western
Best Western Albany

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