We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A hidden gem of a hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Best Western Sovereign Hotel - Albany
Ranked #27 of 50 Hotels in Albany
Syracuse, New York
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“A hidden gem of a hotel”
Reviewed January 12, 2013

What a delightful hotel! It is an older building, extremely well maintained and immaculately clean. The staff was very welcoming and pleasant. The bartender remembered many of his guests and their drink preference when they walked in - a welcome sight at the end of a long day! Updated digital heat/AC unit provided great response to Central NY's ever changing weather (50 degrees in the morning, snow at night). Microwave, refrigerator, and high quality wireless signal in the room were very convenient. The only thing I would change is to update the bedding to the pillowtop mattresses most hotels are using now and the TV to a flat screen. Given the high attention to quality and detail here, I would bet these are coming soon. The hotel evokes memories of a 1950's-era downtown hotel and is a nice change from cookie-cutter chain motels. I am already looking forward to my next visit here.

Room Tip: The rooms all seemed to be very quiet and well kept. No outside or hallway noise at all.
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ROCchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

937 reviews from our community

Traveler rating
    271
    255
    199
    117
    95
See reviews for
320
187
76
236
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Albany, New York
1 review
Reviewed January 9, 2013

I stayed at this hotel for the entire month of December and half of January. The bed was very comfortable, the room had a fridge, and it was actually a pretty nice view from the 4th floor. However, by far the best aspect of this hotel is the customer service. Literally every member of the staff I interacted with was very kind and helpful. One day I missed a bus downtown which in turn would have made me miss a bus connection to NYC. But someone from the front desk shuttled me downtown.

Though this was a big favor, the little things also made my stay great. Every time I returned to the hotel after a day of work I was greeted at the front desk with a smile and a massive cookie. Some mornings I would use the Belgian waffle maker at the free breakfast (which is high quality with a large selection of breakfast items). When I forgot to take my waffle out on time, a staff member rushed over and removed it so it wouldn't get burned. If I ever return to Albany, I will certainly be staying at this hotel again.

Room Tip: As far as I could tell no rooms were better or worse than any other.
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 1, 2013

Stayed 1 night so we an shop at Crossgates Mall.
Kids made good use of the pool.
Bed was comfy, breakfast was good.
Waffles was a hit for the kids.
Check in and check out was very smooth.
Would definitely stay here again!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at Best Western Sovereign Hotel - Albany, responded to this review, January 5, 2013
Amy,

Thank you for sharing your experience with us on Trip Advisor. I am very happy that your children had the chance to enjoy our indoor heated pool as well as you got the chance to enjoy the hot breakfast buffet. I hope you found everything you were looking for at Crossgates Mall. Next time you are in town and in the mood to shop there are some outlet stores just up the Northway (I87N) in Lake George as well as in Lee, Mass. (I90 east) I am certain you would enjoy as well. I hope we get the pleasure of having you stay with us again in the future!

At your service,

Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
watertown, ct
Level Contributor
5 reviews
Reviewed December 26, 2012

we stayed at this hotel for Christmas Eve. I booked the hotel for a good price thru Southwest Airlines to get the rapid rewards. Check in was a breeze and the staff was very friendly.

The room was very clean and the kind size bed was amazingly comfortable. The bathroom was a little outdated but clean. The breakfast was not that bad either especially because it was included inthe price of the room. It had a waffle maker, toast, scrambled eggs and hash, coffee and many juices along with muffins and english muffins. it is centrally located and close to restaurants and shopping. I have stayed here before and will definitely stay again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolwatertown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at Best Western Sovereign Hotel - Albany, responded to this review, January 5, 2013
Carol,

Thank you for visiting us from Connecticut! I am very happy to read your review of our hotel. I am glad you found a great deal with your Southwest Rapid Rewards points! If you are ever in the area and are low on points feel free to contact the hotel directly and I will help you find the best rate possible! Also I am very pleased to inform you of some changes that we are going through. We are in the process of updating all of our guest bathrooms. I am very certain you will love the new look. I hope you stop in and see the changes we made when you are in the area again. Have a great day!!

At your service,

Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Massachusetts, United States
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 19, 2012

Extremely pleasant stay. Clean. Comfortable. Great staff. Breakfast worth spending time eating(fresh fruit salad, waffles, quality coffee). Terrific desk staff(with a shout out to Paul). Nice pool. Bar and restaurant casual and comfortable.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Maine
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 15, 2012

Booked and paid for a King room while traveling cross country with my girlfriend, then after we arrived we were "upgraded" to a room with two double beds since they had overbooked their king rooms. When I pointed out that this wasn't an upgrade as the room was the same price as a king room, and certainly wasn't what we wanted, the lady servicing the front desk said "Well, ..." That's it. No explanation, no price reduction, not even a complete sentence. Don't get me wrong, it's a very nice hotel with above average amenities, but the service I received was on par with an hourly motel in the slums, not what I would expect from a Best Western Sovereign in the capital of New York. I hope other travelers have better luck here than we have.

Room Tip: Call to confirm they have the room before booking.
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank feanormastercrafter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jareddemo1, Manager at Best Western Sovereign Hotel - Albany, responded to this review, January 5, 2013
To our friend up in Maine,

I am truly sorry the room type you had reserved was unavailable at the time of your arrival. It is unacceptable in any case! More over I would like to apologize for the lack of an explanation and empathy about the mistake that was made. It is not acceptable and I will be sure to relay your experience with my entire desk staff so they are better prepared for the future. I am glad that your overall experience at the hotel was pleasant and you found our hotel comfortable and clean. I hope you give us a chance to exceed your expectations in the future.

At your service,

Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Albany hotels
3.6 mi away
Best Western Albany Airport Inn
0.4 mi away
Hampton Inn Albany-Western Ave/University Area
1.0 mi away
CrestHill Suites Albany
CrestHill Suites Albany
#23 of 50 in Albany
444 reviews
Show Prices
Show Prices
Show Prices
4.5 mi away
Holiday Inn Express Albany - Downtown
1.0 mi away
Courtyard by Marriott Albany Thruway
1.0 mi away
Hilton Garden Inn Albany / SUNY Area
Show Prices
Show Prices
Show Prices

Been to Best Western Sovereign Hotel - Albany? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Sovereign Hotel - Albany

Property: Best Western Sovereign Hotel - Albany
Address: 1228 Western Avenue, Albany, NY 12203-3326 (Formerly BEST WESTERN Sovereign Hotel - Albany)
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 50 Hotels in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Sovereign Hotel - Albany 3*
Number of rooms: 192
Official Description (provided by the hotel):
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Best Western, Travelocity, Hotwire, HotelsforEveryone, TripOnline SA, Priceline, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Best Western Sovereign Hotel - Albany reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Albany Best Western
Best Western Albany

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing