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“Problems”

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Hilton Garden Inn Albany / SUNY Area
Ranked #9 of 50 Hotels in Albany
Certificate of Excellence
Freeport Maine
2 reviews
“Problems”
Reviewed April 30, 2014

Noisy room--heard Northway traffic all night. Heating, ventilation system did not work--took two trips by maintenance man to shut it off. It never worked right. Bed was too small; expected king-size bed for rate we paid.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Filmfanatics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki S, Director of Sales at Hilton Garden Inn Albany / SUNY Area, responded to this review, May 1, 2014
Good morning and thank you for your review. I do see that you had booked a king room and were placed in a king room as well. I apologize that the bed did not seem as big as you expected. Next time you stay with us please let us know that you would like a room on the low number side of the hotel and this should alleviate any challenges with highway noise. I do hope that we see you again soon!
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643 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Gettysburg, Pennsylvania
1 review
Reviewed April 12, 2014

Our stay at the Hilton Garden Inn SUNY, has been absolutely delightful. The entire staff are always wonderful and very accommodating. When you walk into the main lobby after a long journey or long day at work it is always a delight to be greeted with smiling faces of the entire staff. The entire staff goes above and beyond to make you feel at home. The rooms are clean and fresh, the food is great and the hot coffee is always available in the main lobby. We have been long term stay customer in the Albany area for about five months and this is our hotel of choice. Overall this is a great place to stay while visiting the Albany area.

  • Stayed January 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mfitzsimons1, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, April 16, 2014
Thank you for the wonderful review. You and your husband are like family to us! I see the dining room staff has even given you chores to do!! It's people like you that make our jobs so enjoyable.
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Red Bank, New Jersey
1 review
Reviewed April 9, 2014

I stay at this hotel with my family and the staff goes above and beyond to make my kids and myself feel like we are home, right down to the warm fresh baked cookies!!! Every time time we stay we are welcomed with warm smiles from the front desk to the dining room staff...

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, June 12, 2014
Thank you for your wonderful review! I will ensure the front desk gets the credit they deserve from your comments!
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Level Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 9, 2014

The hotel is a nice mid market hotel. We stayed in a suite which was very reasonably priced. The rooms were roomy and furnished simply but nicely. Although we were opposite the elevator the room was extremely quite.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank I8701FVmichaelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mfitzsimons1, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, April 10, 2014
We appreciate you taking the time to review your stay with us. Please come back and see us again when in the Albany area.
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Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 8, 2014

The hotel is very clean and friendly. Stay at the hotel when visitin SUNY Albany for a campus tour. Within walking distance to the University, however a hotel shuttle would have made the stay perfect. Overall a great choice.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 171theresas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mfitzsimons1, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, April 10, 2014
Thank you for posting such a great review! I'm so glad you found our hotel clean and comfortable. Hopefully we will be seeing a lot more of you in the future!
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Texas
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 29, 2014

I needed a hotel to complete my stay in Albany due to my hotel being booked for the additional days I needed for my trip to Albany. My sister stays here when in Albany and recommended it because of the always friendly staff.

I booked a suite for 2 nights, the room was great with any awesome Jacuzzi. We did have a slight miscommunication about the sofa bed accessories but it wasn't a big deal. The staff was excellent and very helpful with directions and recommendations for nearby shopping and restaurants.

Thanks a great stay!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cjsc45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mfitzsimons1, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, April 4, 2014
Thank you for taking the time to post a review. I appreciate your very nice comments about our staff and hotel. Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
Reviewed March 25, 2014

This hotel was great...comfortable beds, good food. The staff was very professional and courteous. As someone who travels a lot for business and stays in hotels all over the country, this was definitely one of my favorites. If all hotel stays were like this, then traveling would be a lot less stressful. Keep up the great work Hilton Garden Inn Albany/SUNY Area! See you next year!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki S, Director of Sales at Hilton Garden Inn Albany / SUNY Area, responded to this review, March 26, 2014
Hi Kyle! Thank you so much for taking the time to review our property. I'm so glad you enjoy staying with us, and that we are one of your favorite hotels in the country. We look forward to seeing you again on your next visit here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Albany / SUNY Area

Property: Hilton Garden Inn Albany / SUNY Area
Address: 1389 Washington Ave, Albany, NY 12206-1009
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany

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