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“Highly recommended” 5 of 5 stars
Review of Hilton Garden Inn Albany Medical Center

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Hilton Garden Inn Albany Medical Center
Ranked #5 of 50 Hotels in Albany
Certificate of Excellence
Watertown, NY, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Highly recommended”
5 of 5 stars Reviewed July 21, 2014

In 50 years of travelling my wife and I have never experienced the friendliness and helpfulness of EVERY member of ALL levels of staff. The leadership is doing something right and effectively. The breakfast fare was extensive, well-prepared, and not expensive. Parking was handy and free. Use of the pantry was available at all times and included in the room fee.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Alvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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576 reviews from our community

Traveler rating
    323
    185
    50
    12
    6
See reviews for
203
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Queensbury, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2014

Everyone who participated in the event stated that their rooms were amazing. I only had one problem in my room. The frig wasn't working but upon letting the front desk know it was fixed immediately. Great place to stay in Albany NY

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Wendy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 7, 2014

The Hilton Garden Inn is a really nice cozy hotel for staying near the colleges, Sage, Albany State Law School, and the Albany Medical Center. The rooms are clean and well kept and we truly appreciated that after a long trip upstate. I must caution that mattresses aren't as comfortable as I like and when I complained, I was offered another room. The gym is rather small, but has two treadmills and an elipitical that provided a great workout. The breakfast buffet and service was very good and the price was reasonable ($10.99 plus tax). Starbucks is on the first floor with CVS and Panera across the street on the next block. Since I have to visit for my residency every so often, I find it a very nice place to stay. There is a free shuttle from the Amtrak train station and the driver Eric was very polite and helpful. Tiara was also helpful in resolving my concerns about the bed. I will stay there again soon. This is why I like being a Hilton Honors member, it just works for me.

Room Tip: Check the mattress upon arrival. Excellent stay for visiting the college campuses. If you are trave...
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Eliza626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 30, 2014

Short stay due to other circumstances, what I did experience was great. Breakfast was good and cooked to order. Beds were comfortable and one seemed softer than the other for a nice choice. Front desk staff were helpful and understanding that when i needed to leave early. Short walk to a nearby park. Eating options close by.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Angie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed June 30, 2014 via mobile

It's 6:30 am and I just got back to my room after being relocated overnight. The suite next door was the scene of a wedding party that started at 11pm and went on into the early hours. The hotel staff refused to get them to quiet down, despite repeated requests. The party was so loud it could be heard through the entire floor. Around midnight-after three calls- the hotel offered to have me relocated to a room on a different floor. As compensation, they offered me a free breakfast. (Those who are used to hilton garden inns will get the irony- as breakfast is typically free) the staff was unresponsive and uninterested in living up to their promise of" your satisfaction or its free" If you are looking for a place to party without regard to other guests, this hotel may be for you. If you actually want to SLEEP in your hotel room- give this one a pass!

Stayed June 2014, traveled with friends
Helpful?
2 Thank TheTruth777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 29, 2014

Despite taking the location into consideration and having relatively low expectations, this Hilton can surely use an update and frankly some more love from the housekeeping staff.

Layout is odd no matter which entrance you're coming in -- parking lot (which is free) or off the main road -- as the check in desk is located on the second floor. Check in was a breeze, front desk agent was friendly and helpful. Not much character for the lobby, in fact there isn't much to it. Room is of course decent size considering space isn't such a commodity upstate. Decor is fine, relatively blah but some things definately stand out (for the wrong reasons)....

- Toothpaste and coffee stains on the wallpaper in the bathroom
- The room phone is YELLLLLLLOW (I used a tissue to push the buttons. Thank god for the speaker option)
- Bed skirt had very obvious stains that surely shouldn't have been missed by the cleaning staff... if they actually gave a crap

Plus is that it is conveniently located near the medical center and a relatively good area of town, but so is the Marriott Townplace Suite down the road.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 24, 2014

We stayed at this hotel for a family wedding. The staff was very helpful and accomodating; they could not have been better. The hotel is convenient to lots of restaurants in the area. We would stay here again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Victoria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Albany Medical Center

Property: Hilton Garden Inn Albany Medical Center
Address: 62 New Scotland Ave, Albany, NY 12208-3466
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Albany
#2 Business Hotel in Albany
#5 Romantic Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Albany Medical Center 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany Medical Hotel Albany
Hilton Albany
Albany Hilton

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