We booked the room on Expedia, but I called separately to let them know we have a small dog. They said there would be a $25 fee for pets... When we show up, I check in, don't mention the dog, and get a room key for a room in the main tower. When I go back out to the car, my wife reminds me to tell them about our dog in case they need to make any arrangements. When I go back in, sure enough, they change rooms to one on the first floor that is more "pet friendly". When we get there, it's in a smaller separate wing of the hotel, right next to a first floor exit door, the carpet was fairly ripped up, and the screws for one of the main door hinges were ripping out of the door jam. I talked to the desk about the door and asked if we could just go to the original room, to which they replied it wasn't pet friendly. I explained our dog is less than 5 lbs and she wasn't going to tear things up, so he let us switch rooms. We still ended up next to an exit stairwell, but at least we were on the third floor and the room was a bit nicer. In the morning, the hot (and cold) breakfast was excellent!
- Official Description (provided by the hotel):
- This Albany hotel offers that rare combination of great rates and friendly personalized service. With all new carpeting in the rooms,(Jan,2014) select comfort pillow top beds from Simmons and 32" flat screen TVs, we are confident you will not only be comfortable but have a great night's sleep. Centrally located in Albany just 10 minutes to downtown and the airport. The perfect location for unforgettable weekend escapes and elegant meetings and events. We pride ourselves in customer service with a well rounded knowledgeable staff that has consistently met all our guests needs. We offer a Complimentary upscale hot breakfast with fresh baked goods that guests rave about. Our restaurant offers American cuisine including New York center cut steak to our Certified Angus beef half pound burgers. All reasonably priced to fit anyone's budget. We guarantee the best experience. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Plaza Albany Hotel Albany