1st thing - the closet doors fell off and we had to put them away ourselves.
2nd - breakfast trays were disgusting; full of leftover eggs and slime: tables were dirty, chairs had slime and leftovers all over & sticky.
Dinner first night - out of almost everything we asked for, even whipped cream for the icecream; I suggested they go to Price Chopper in the next block to buy the groceries. Dining room was empty except for us - no wonder....
2nd day - toilet didn't flush properly - it took 3 flushes to finish! Shower water changed from hot to cold; I am glad I didn't get scalded!
2nd day - no towels: I asked for 3 of each - washcloths and hand towels, poor girl could not count and gave us 2 each. "You have to come and get them yourelves, I am alone here." Once again, in addition to cleaning the tray, the table and the chairs, we had to fetch our own towels!!!!
Black hairs in shower on the walls - not ours, we are old and blond(e). I would not want to take a bath in that tub!
This could be a good hotel with a little careful management - I am surprised it is still in your group. Have enough workers and pay your people better and they will perform! The restaurant was overpopulated with wait staff and the hotel was definitely lacking in staffing.
- Official Description (provided by the hotel):
- This Albany hotel offers that rare combination of great rates and friendly personalized service. With all new carpeting in the rooms,(Jan,2014) select comfort pillow top beds from Simmons and 32" flat screen TVs, we are confident you will not only be comfortable but have a great night's sleep. Centrally located in Albany just 10 minutes to downtown and the airport. The perfect location for unforgettable weekend escapes and elegant meetings and events. We pride ourselves in customer service with a well rounded knowledgeable staff that has consistently met all our guests needs. We offer a Complimentary upscale hot breakfast with fresh baked goods that guests rave about. Our restaurant offers American cuisine including New York center cut steak to our Certified Angus beef half pound burgers. All reasonably priced to fit anyone's budget. We guarantee the best experience. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Plaza Albany Hotel Albany