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“Excellent cleanliness, staff and amenities!”

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Homewood Suites by Hilton Albany
Ranked #2 of 50 Hotels in Albany
Certificate of Excellence
Ithaca, New York
2 reviews
“Excellent cleanliness, staff and amenities!”
Reviewed December 30, 2013

We stayed at the Homewood Suites by Hilton Albany from December 29th-30th, 2013. The staff was outstanding. As a family that has traveled to Disney, and up and down the East Coast and several cities in NYS, Homewood Suites by Hilton Albany rated among the top. Starting with their staff at the front desk, they were polite and accommodating. The room was very clean and absolutely beautiful. The pool area was also very well taken care of. We borrowed a DVD player and a technician came within 5 min. to service it and was able to solve the problem (new that day even). The breakfast was top notch for a hotel buffet, even included real eggs and turkey bacon in addition to regular bacon. The hotel was peaceful, and we will visit again! Thanks to all the staff at the Homewood Suites in Albany! All of your hard work was noticed an appreciated!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank elb9755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, January 1, 2014
Thank you for your review. It is so nice to be recognized and appreciated for a job well done. It makes our job so much more fun to know it does not go unnoticed. Thank you!
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1,296 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (186)
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English first
Worcester, United States
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 28, 2013

Abosolutely love staying at the homewoods suites in Albany NY on wolf road. Then manager Robert is the best and the staff is unbelievable right down to the ones who take out the trash. Love them all and love my home away from home. Can't wait until next visit. My granddaughter who is now 3 1/2 says when are we going to the ducky hotel.

  • Stayed December 2013, traveled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Cathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, January 1, 2014
Thank you! Robert our GM is the best and he leads by example. We love being able to make our guests feel "at home". We can't wait until your next visit so your granddaughter can come home to the "ducky hotel"!
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Homosassa, United States
1 review
Reviewed December 28, 2013

Manager "Bob" is great. He works along with his staff and treats his guest as family. I have never experience a manager who worked like he does and treats guest like family. The staff was the same way always aware of my needs helpful when I needed something. The rooms are clean. The whole hotel was very clean. I would recommend this hotel to anyone.

  • Stayed December 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Ruth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, January 1, 2014
Thank you for your review. I would have to agree with you that Bob our GM is great. He always seem to know what a guest needs before they ask for it and he just has a way of making everyone feel like family. The best thing about him is he is a "teacher" at heart and feels that by sharing his stories and experiences with the staff makes us a stronger team. We are blessed to have him as our GM and I know you just put a big smile on his face for mentioning him.
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Wenham, United States
1 review
Reviewed December 27, 2013

While the place is clean and offers a reasonably good breakfast, and dinner during weekdays (we visited on the weekend) bummer it seemed liked we paid for dinner too with the price of the room! Our room lacked comfort. The bed felt old and worn, we did not have restful sleep. Connecting to the internet was also not easy, it took time.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Flora L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, January 1, 2014
Thank you for taking the time to comment on our hotel. I am so sorry that the bed you slept in felt old and worn. All of our beds are on a rotation schedule so we make sure we are turning our mattresses according to schedule. I will make sure I pass along your comments to our suitekeeper manager. When or if there are any issues with anything please call the front desk so we may help with any problems or issues like connecting to WIFI etc. I am truly sorry for any inconvenience this may have caused you and hope you will stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, New York
Level 5 Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed December 27, 2013

Stayed for a weekend during the month of december. Upon arriving, Anthony at the desk was a perfect greeter, desk manager.
The entire hotel was clean from top to bottom. Great location, free wireless and parking. Breakfast in morning was very good (comp). You will not be disappointed if you stay here.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taster152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, December 28, 2013
Thank you for such a great review. We are very humbled once more. I am sure Anthony will have a big smile on his face when he reads this. Thank you for recognizing him. We are very privileged to have him working with us here.
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Elkhart, Indiana, United States
Level 4 Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 23, 2013

We were traveling from Indiana to Cooperstown to the Baseball Hall of Fame and stopped here for the evening on a free HHonors night. I'm pretty sure we were the ones who won on this one. Free dinner, coupled with a great breakfast in addition to the clean pool deck and the basketball court was exactly what we wanted. The staff was helpful and went out of their way to help us. This is a model for how so many other Hilton properties should be looking to function. Keep up the good work!

  • Stayed June 2013, traveled with family
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    • Rooms
    • Cleanliness
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Helpful?
Thank Jeff N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, December 28, 2013
Thank you for a really nice review of our hotel. We share these reviews with our employees so it is nice to know that our hard work does not go unnoticed. Thank you, again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utica, United States
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 18, 2013

Really enjoyed my stay here. Great hotel and nice people while checking in. They have a free shuttle for guests that runs 24 hours which is awesome. Also... free dinners at Homewood's are an awesome benefit! Definitely recommend this hotel.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Manager at Homewood Suites by Hilton Albany, responded to this review, December 28, 2013
Thank you for your very nice review. It is much appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Albany

Property: Homewood Suites by Hilton Albany
Address: 216 Wolf Rd, Albany, NY 12205-1116
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Albany
#1 Business Hotel in Albany
#1 Romantic Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Albany 3*
Number of rooms: 133
Official Description (provided by the hotel):
Homewood Suites by Hilton Albany is an all suite hotel that caters to the guest staying 5 or more consecutive nights but is absolutely perfect for the traveler that only needs a night or two. All suites include a kitchen with a full-size refrigerator, microwave, twin burner stove top, dishwasher, garbage disposal, and all pots, pans, dishes, glasses, and utensils. Our rate includes a full hot breakfast buffet, seven days a week, and a dinner buffet including salad bar and beer, wine, and soda Monday through Thursday evenings. We have a beautiful heated indoor pool and hot tub, an outdoor basketball court, a newly remodeled 24-hour fitness center, BBQ gas grills, complimentary washers and dryers, and a well-stocked 24-hour suite shop (convenience store). ... more   less 
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Also Known As:
Homewood Suites By Hilton Albany Hotel Albany
Homewood Suites Albany
Homewood Albany
Albany Homewood Suites

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