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“amazing stay”

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Hampton Inn & Suites Albany - Downtown
Ranked #9 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 28, 2014

I love this hotel. The service and cleanliness are top notch. My greeting upon check-in was the best I have ever received. What truly made me stay was the service from the entire staff. I have to point out two in particular, Zach and Julia. They were both beyond accommodating as well as friendly and so personable. I will most definitely be returning here and I have already recommended this property to my business for all of our future stays. If you are coming to Albany, New York for any reason this is the place to stay! Can't wait to come back.

  • Stayed: February 2014, traveled on business
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Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded March 3, 2014

Stephen,
Thank you so much for taking the time to review the Hampton Inn & Suites Albany Downtown! I am so glad to read that the service and cleanliness was up to your standards and we are so thrilled to read about your wonderful check-in service! Zach and Julia are truly among the best of the best and I will most definitely be passing along your kind words to them, as well as our entire staff!

Please come back and visit us again soon, we truly appreciate your business! Thank you, also, for referring us to your colleagues; we look forward to having you all here!

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701 - 707 of 1,040 reviews

Reviewed February 28, 2014

It's not a very good hotel overall. But for a 2.5 star hotel, and for Albany (considering there are no hotels that have more than 3 stars in Albany), this hotel is pretty good.

In other words, if you adjust your expectations realistically for the location and the luxury level, you'll get the basics you need from this hotel.

However, paying 4 star prices for a 2.5 star hotel could inevitably and justifiably raise your expectations, in which case, you might be disappointed.
Point of reference: I have stayed at 4-star hotels in downtown Chicago, downtown DC, downtown NYC, downtown Quebec City, downtown Rome, downtown Paris, and downtown London for CHEAPER than this 2.5 star hotel in Albany!

Pros:

- The location of the hotel is perfect. If you're considering this hotel for the New York bar exam, this location is ideal. It's a 3 minute drive or a 15 minute walk to Empire State Plaza.

- There are some rooms/suites that come with a small fridge and microwave. This is a huge plus, considering you'll be spending 3-4 days away from home right before and during the most important exam of your life. So, whatever moves you closer to feeling at home is a plus, and having a fridge and a microwave definitely get you closer to feeling at home.

- There are two good restaurants downstairs. You don't have to venture too far away to get decent food, and any time saver before the exam is a plus.

- The staff. Julia at the reception was very nice. Wallace (technician/maintenance) was very nice and friendly. It's very important to have friendly faces at a hotel, as grumpy employees can truly ruin an otherwise pleasant stay.

- Free WiFi

- Free breakfast. Don't expect much. But there are bagels, waffles, yogurt, cereal, and oranges. And there is a hot breakfast station with eggs, bacon or sausage.

Cons:

- The bedding.
The comforter is made of a cheap, synthetic material - not even close to cotton.
The pillows are OK.
The mattress is OK.
There are signs on the elevator doors, which let guests know that sheets & comforters are washed clean for every guest. So, it's good to know the bedding is clean. (Last time I was in Albany, I stayed at a boutique hotel downtown, and our sheets were dirty upon arrival).

- Cleanliness.
The fridge was sticky and dirty.
The toilet seat cover was dirty.
The lamp above the desk was so dirty it had lumps of dust on it. Additionally, the lamp above the desk was held together with a flimsy Scotch tape, which made me feel quite unsafe while studying under it, on the desk.
The phone was dirty and I could not hold the phone to my face because it smelled terrible. I bought some Lysol wipes, and after wiping the phone with a wipe, it did not smell at all. So, all it took was wiping the phone, and Housekeeping had failed to complete this simple task.

- Price
It is way overpriced for a 2.5 star hotel. It's more expensive than most 4 star hotels in metropolitan cities, which makes no sense...

- Room Service
There is none. You have to go downstairs to the restaurant, and pick up your order.

- The towels are a bit old. They are thin and hard - not soft. They feel cotton, which is nice, but the hotel may need to change their towels and get some new, soft ones...

Overall, a very good 2.5 star hotel.

  • Stayed: February 2014, traveled on business
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1  Thank IstanbuliteinUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded March 3, 2014

IstanbuliteinBoston,
Thank you for taking the time to thoroughly review the Hampton Inn & Suites Albany Downtown! We are very glad that you enjoyed our convenient location and was able to enjoy the restaurants, Yono’s/ dp An American Brassiere. We take a lot of pride in the quality of staff that we have, and I will be sure to pass along your kind words to everyone!

I’m so sorry that the housekeeping and cleanliness wasn’t up to your standards, that is very disappointing to read. I will be passing along your comments to our housekeeping manager, as well as our management team. Thank you so much for bringing this to our attention, we aren't able to correct our mistakes unless we know about them, so it is very helpful to get a review like yours!

Thank you again for taking the time to review us and for staying with us. Please come back again soon and hopefully you will find your room much more to your liking!

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Reviewed February 26, 2014

Excellent staff and very accommodating to the hotel guest. Service is exceptional for the busy professional on the move. Location is great in Downtown Albany. If you are ever in Albany this is the number one hotel stay!!!

  • Stayed: February 2014, traveled on business
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Thank Zenaida C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded March 3, 2014

Zenaida,

Thank you so much for your review and for choosing to stay at the Hampton Inn & Suites Albany Downtown! We are so glad that you enjoyed your stay and that the staff, in particular, exceeded your expectations!

Thank you again for taking the time to send us your feedback, we greatly appreciate it! Please come visit us again soon!

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Reviewed February 24, 2014

This is our first stay at this Hampton as we had reservations at Yono's restaurant in the hotel.
First, the service was exceptional. The folks at the front desk could not have been more professional and accomodating. It felt as though we were truly welcome.
We took the elevator to the tenth floor and, each time we used it, the elevator arrived quickly.
The room was very clean, quite nicely decorated and had a beautiful bathroom with a shower that included a seat and handicapped accessibility.
After a solid night's sleep, we found another surprise.....breakfast.
The variety of offerings would meet anyone's taste, from oatmeal, pastries, fresh fruit, waffles and many other choices. It is the best breakfast offering of any hotel we have stayed in, including NYC, San Francisco, and many others throughout the country and Europe.
The price was right. We paid under $120, including tax and free breakfast.
I highly recommend this hotel and the restaurant. It is worth a weekend stay.

Room Tip: We have only the 10th floor to comment on; room 1002.
  • Stayed: February 2014, traveled as a couple
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Thank tom12newengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded February 27, 2014

Thank you for your review Tom12NewEngland,

I'm so glad you had such a wonderful stay at the Hampton Inn & Suites Albany Downtown! It was great to hear that everything was up to your liking and that your room and breakfast exceeded your expectations. We are very proud of the quality of our breakfast and I'm thrilled that you felt the same way! I will be sure to pass along your kind words to our entire staff, it is so appreciated.

Thank you again for taking the time to review, we truly appreciate it! Hope that you come back and visit us again soon, we are honored that you chose to stay with us!

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Reviewed February 24, 2014

Meals during breakfast, available hot coffee and tea during the day and a clean upbeat meeting area all make a difference. Enjoyable workout room; elevators moved quickly, parking staff very pleasant.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hampton
Thank darleynem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded February 27, 2014

Thank you for your review Darleynem,

I'm so glad you enjoyed your stay at the Hampton Inn and Suites Albany Downtown and that everything was up to your liking! I'm glad you were able to take advantage of the coffee/ tea and the workout room! Thank you for your business and we look forward to seeing you again soon!

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Reviewed February 21, 2014

If you are visiting Albany, the Hampton Inn and Suites in Downtown Albany is great place for business or pleasure. Rooms are spacious, great bar and complimentary breakfast. Best of all, the staff is very accommodating and the hotel is centrally located.

Room Tip: Third floor, women's only floor.
  • Stayed: February 2014, traveled on business
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Thank debra p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded February 24, 2014

Debra,

Thank you for taking the time to review the Hampton Inn & Suites Albany Downtown! I'm glad that you found everything up to your standards and that you enjoyed your stay! I will be sure to pass along your kind words to our staff!

Thank you again, Debra, we look forward to having you again soon!

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Reviewed February 20, 2014

The hotel is located in an area of Albany that allows quick travel to the Empire State Development Convention Center aka "The Egg." The staff was pleasant and helpful. My room was clean and the parking attendants were professional. During this past Valentines 2014 weekend, with so much snow falling down in the area, it was good to see those same attendants doing all they could to help you and your car get to your destination - with a smile. You cannot train someone to do that. I was thankful for the great breakfast every morning and the Gym was clean and equipped with very useful excercise equipment. I have been to a few hotels on business and am surprised as to what is available at their gym facility for a quick workout. Not this hotel. I would recommend them to anyone, especially on business, thinking about visiting the area for a convention or show.

  • Stayed: February 2014, traveled on business
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Thank Yankeefan37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this reviewResponded February 24, 2014

YankeeFan37,

Thank you so much for taking the time to review the Hampton Inn & Suites Downtown Albany! I'm glad that you had such a positive stay, despite all the snow we got here! I will be sure to pass along your kind words to our parking attendants- they really are wonderful! I'm also glad you were able to utilize our fitness center! We are very proud of it and the quality of equipment that we have in there!

Thank you for staying with us, we truly appreciate your business! See you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Albany - Downtown

Address: 25 Chapel Street, Albany, NY 12210
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Albany
#5 Business Hotel in Albany
#6 Family Hotel in Albany
#8 Romantic Hotel in Albany
Price Range: $120 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Albany - Downtown 2.5*
Number of rooms: 165
Official Description (provided by the hotel):
The upscale downtown Albany hotel features 121 lavishly-appointed guest rooms, 35 suites with microwaves and refrigerators, eight whirlpool suites and one executive 2-room suite. The new hotel boasts wired and wireless Internet access, complimentary On the House® hot breakfast, on-site exercise facility with sauna and steam room, plenty of meeting space (we specialize in law firm deposition meetings), fresh hot coffee and tea in the lobby 24/7 and, of course, Hilton HHonors® points and miles for your stay. Eleven accessible rooms are available. All rooms and suites are smoke free and feature the Clean and Fresh Hampton Bed™. Welcome to Albany’s brightest new star!Yono’s Restaurant, and dp, an American Brasserie, share space near the entrance of the Hampton Inn & Suites! Just a step through the doorway for hotel guests, this upscale fine-dining restaurant features creative continental and Indonesian cuisine for a memorable dining experience.The Hampton Inn & Suites Albany Downtown is centrally and conveniently located to many downtown attractions, government buildings and points of interest. Business travelers will enjoy easy access to the area’s many businesses and corporations. ... more   less 
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Also Known As:
Hampton Inn & Suites Albany - Downtown Hotel Albany
Hampton Inn And Suites Albany - Downtown
Hampton Inn Hotel Albany
Hampton Inn Albany
Albany Hampton Inn

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