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“Unbelievable” 1 of 5 bubbles
Review of Hilton Albany

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Hilton Albany
Ranked #15 of 50 Hotels in Albany
1 review
“Unbelievable”
1 of 5 bubbles Reviewed March 23, 2013

We stayed for a concert and the bathroom ceiling was peeling. Lobby was under construction and service was poor. Bathroom was a mess and toilet was dirty and the hooks were not closed. As a housekeeping manager at a hotel, I have to say over priced, dirty toilet, bathroom quality was poor, and the service stunk ..not worth the price.

  • Stayed March 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Hskpmanager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon S, Manager at Hilton Albany, responded to this review, March 25, 2013
We do appreciate your response and will certainly review the issues you reported in the room. We are in the process of reviewing all rooms for items missed or not found to be acceptable. We look forward to the last of the lobby renovation completion and that portion is the new SESSIONS lounge. The dramatic change in the lobby has most persons smiling as they do understand progress can provide some issues. Thank you for visiting and we look forward to you having the opportunity to visit again and see the finished lobby lounge this April.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Waterville, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 20, 2013

Room was completely redone. Very clean and comfortable. Excellent value and location. The staff was courteous and helpful. No problem checking in or out. The hotel was full and no problems with all the activities.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jvw967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon S, Manager at Hilton Albany, responded to this review, March 22, 2013
Thank you for the comments. The Hilton Team Members are working hard every day to make our guests comfortable and enjoy their visit to Albany. We hope you had the opportunity to visit Charter Restaurant and indulge in the Hilton Breakfast Buffet served daily. They is more to come here at the Hilton Albany with SESSIONS the new lounge planning to open this April.
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Cortland, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 18, 2013

Construction at the former Crowne Plaza is almost complete and with a new general manager, the attitude of the staff at the hotel is greatly improved. The appearance of the hotel is outstanding. We were there for a business meeting and the food was the best it has ever been. We will be returning at the end of April for a large conference and are looking forward to seeing the completion of the construction and further improvements. We've been using this hotel for the past 15 years and have always received outstanding service and anticipate the same level of service in the future. There is a renewed commitment to customer service that is obvious throughout the hotel.The renovated rooms are beautiful and the beds are some of the most comfortable hotel beds I have ever slept on.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 47543Trish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon S, Manager at Hilton Albany, responded to this review, March 22, 2013
Thank you for your kind comments. It was a pleasure knowing you like the improvements made to the hotel. We have been getting so many wonderful remarks. Please do keep the Hilton Albany in mind for your business and personal needs. We are striving to make every guests stay a wonderful experience. As the renovations have been nearing completion in the lobby we are excitedly awaiting the opening of the new lounge - SESSIONS!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Albany

Property: Hilton Albany
Address: 40 Lodge St, State & Lodge, Albany, NY 12207-2119 (Formerly Hotel Albany)
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 50 Hotels in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Official Description (provided by the hotel):
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 
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