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“A very pleasant surprise!”

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CrestHill Suites Albany
Ranked #19 of 50 Hotels in Albany
Reviewed October 10, 2012

We used Priceline to get this hotel. We were so pleasantly surprised upon our arrival as the hotel was very clean as well as our room. The bed was very comfortable, bathroom great. Had a complimentary supper and breakfast! We would absolutely stay here again. Staff was very helpful and courteous.

Room Tip: We came from Ohio and are used to everything being smoke-free. Be sure to ask for it, if that is wh...
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  • Stayed: October 2012, traveled as a couple
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Thank MarianeA147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 - 337 of 488 reviews

Reviewed September 30, 2012

We found this hotel on Priceline, which rates it @ 2 1/2 stars. That's about right. The large room is half bed-bath-and-closet, and half full kitchen (fridge/freezer, stove w oven, microwave and dishwasher) with eating counter and sitting area. The space is undivided except for the breakfast bar/counter. The bath was immaculate; the bed is clean, the cutlery, plates, etc, provided are adequate for 2.

The breakfast was worse than most - burned french toast, dry cereal (fruit loops-ugh). The coffee was not great, but the half & half was real. And, be warned, they have trouble with their keying system not holding a charge. A key that's working when you go out may not work on your return - a nuisance on a longish stay or if you are far from the elevator..

We paid under $60 and were very comfortable.

  • Stayed: September 2012, traveled as a couple
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Thank MizLoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2012

I came by tripadvisor's rating; when checked in the bed had hairs in it, the ed was remade at request; the light bulbs were out in ned room.. the sofa in living room is really old, didn't even want to keep my shoes on it...

The front desk never made an effort to change our room... we ended up staying in the same room... given it was just one night we managed...

when it came to shower, they don't offer body lotion either.. thank god they had some soap atleast. The toilet flushed every time some one above the room flushed too...

The bed was the only thing that was comfortable, but i was ok sleeping as the sheets were just changed infront of me..

i would n't recommend staying here,,

Room Tip: not sure if there are any better rooms here, we never saw any other ones...
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  • Stayed: September 2012, traveled as a couple
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Thank Sana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

We booked this hotel through a third party, and when we arrived, there was no record of our booking. The clerk on the desk did not inspire confidence. His appearance was unacceptable for anyone in a customer facing role - filthy shirt, stained tie and trousers (the next morning, he was wearing the same outfit - completely off-putting). Although we understood that our contract was with the third party, the reaction to the issue in hand was confusion and a lot of dithering. We had travelled all the way from the UK with my elderly parents, and were left standing in reception for around 30 minutes while the desk clerk tried to work out what to do. In the end, we were put in a two bedroom suite, rather than the two one bedrooms that we had booked.

First impressions aside, this place was great. The room was homely and well equipped, as well as clean. The air-con in the room was a bit noisy, but nothing to complain about.

The wine and food downstairs was a really nice touch, and for the price, a real bonus.

We enjoyed our short stay at Cresthill, but would re-iterate that front of house staff are the ambassadors for any company or business, and in this respect, Cresthill have a lot of work to do.

  • Stayed: September 2012, traveled with family
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Thank max761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2012

We just pent one night as a stop over, but The Cresthill is a warm, cozy place with courteous staff. The rooms were very accomodating, extremely comfortable beds/pillows. Room could easily be lived in short term. In fact the true acid test... we ran into a young family of four who had been there for two weeks. They are relocating to the area waiting for their house closing. They loved it as well.

  • Stayed: September 2012, traveled as a couple
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1  Thank victor c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

Firstly, I'd like to explain the purpose of our stay in Albany - cross-border shopping. We wanted to be closer to the 2 shopping centers - which this hotel was great for! It was only a 5-7 minute drive to both Crossgate and Colonie Center and since we weren't looking for nightlife, we didn't mind that the hotel was only surrounded by the University.
The staff was courteous and our room was very clean and spacious. It had a full kitchenette (overn, fridge, dishwasher & microwave) - it wasn't something we needed, but definitely came in handy. There was a problem when we first arrived with the lock on our door, but they promptly fixed it, and we went about our day.
We were very satisfied!

  • Stayed: September 2012, traveled as a couple
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Thank wordsneeded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

This hotel has very well appointed and spacious rooms with a small kitchenette. It also has a very well maintained swimming pool. Complimentary Breakfast buffet is tasty and offers good choices. I would strongly recommend for a business stay though I saw many families also staying at this hotel.

  • Stayed: September 2011, traveled on business
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Thank Jaivijay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CrestHill Suites Albany

Address: 1415 Washington Ave, Albany, NY 12206-1093
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Albany
Price Range: $95 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — CrestHill Suites Albany 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Cresthill Suites Albany Hotel Albany
Cresthill Hotel Albany
Albany Cresthill Hotel

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