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“Needs a good cleaning...”

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Travelodge Inn and Suites Albany
Ranked #27 of 50 Hotels in Albany
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Needs a good cleaning...”
Reviewed October 21, 2013

Pros: clean, comfortable bed
. great, convenient location
. adequate breakfast with good coffee
. included in the rate
. great rate

Cons: smelled like smoke in "nonsmoking"
section
. dirty/torn/worn carpeting
. throughout. Room not even
vacuumed thoroughly
. hair on the towels. Really?
This place needs to be cleaned more thoroughly-could use a complete overhaul, but at least clean better! We were exhausted from a long drive and a college open house or would have forfeited this prepaid doom for the night. Glad I brought my Clorox wipes.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pcandwrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this review, October 22, 2013
Dear Valued Guest

We appreciate your taking the time to write a TripAdvisor review pertaining to your recent stay at Travelodge Inn & Suites, Albany Airport. Our hotel’s performance is based on our guests’ responses. Input such as this assists us to improve our guests’ continued satisfaction.

In response to your comment re our property needing a “complete overhaul”, we are planning on doing just that either late this fall or early 2014. However, that is not an excuse for the room not being cleaned properly. Our Head Housekeeper will be meeting with her staff to discuss your review and stress the importance of inspecting a room thoroughly before our guests check in.

Thank you for pointing out the “pros”, i.e., bed comfort, convenient location and breakfast with good coffee. We especially appreciated you comment of “great rate”.

We would appreciate your giving our hotel a “second chance” and stay with us again during your next trip to the Capital District area. We can and will “DO BETTER”.

Sincerely,

Marilyn Seidner
Director - Guest Relations
518-785-6626, Ext. 174
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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533 reviews from our community

Traveler rating
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    150
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Poughkeepsie
Level Contributor
5 reviews
5 hotel reviews
Reviewed October 21, 2013

We really enjoy staying at the Travelodge Inn. It is conviently located and
there is the mall and many places to eat. Would highly recommend it.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Gail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this review, October 22, 2013
E-mailed the following to the guest:

Thank you for taking the time to review your recent stay at our Travelodge Inn & Suites, Albany Airport. Your Five Star rating and comments that the location was conveniently located were most welcome by our entire team. We especially appreciated your comment that you would “highly recommend” our Travelodge. It brightened up an otherwise gloomy, gray day.

We were pleased to see that you are a “Six Time” loyal Travelodge, Albany Airport “BE-BACKER”.

We look forward to welcoming you the next time you are in the Capital District area. .

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 9, 2013 via mobile

Clean enough n most staff is nice enough and in a convent area but that's it!! The housekeeping staff is plain cleptos!! They will steal any electronics or anything u r dumb enough to leave in your room! Pretty poor management and head housekeeper rude and smelled like weed! Yaaaa reeeal professional. I'm sure not going to return and I'd highly suggest you stay elsewhere. This hotel will soon be becoming a la Quinta and the travelodge franchise is being transferred to the current coccas inn down the street!

Stayed September 2013
Helpful?
1 Thank jvmburlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this review, October 11, 2013
Sent the following E-mail to the Guest:

Dear Guest,

I was surprised to read your review regarding our hotel as we have not experienced any incidents with guests missing personal items from their rooms. In fact, our shipping charges for returning personal items that were left in the guest rooms were getting out of control, causing our accountant to suggest that we start charging the guests.

We assure you that we conduct careful background checks before hiring any personnel.

We apologize if our Head Housekeeper appeared rude and her perfume was offensive.

Thank you for mentioning that “most” of our staff met your expectations and that the location was convenient.

Sincerely,

Marilyn Seidner
Director - Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Inn and Suites Albany

Property: Travelodge Inn and Suites Albany
Address: 42 Wolf Rd, Albany, NY 12205-2603
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Travelodge Inn and Suites Albany 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Great Location, AAA Approved, Friendly Staff, Albany Airport, State Capital, SUNY, RPI, Siena College, Saratoga Race Track, Cooperstown & many Hospitals are only minutes away. Colonie Center Mall accross the street...Regal Theaters, Barnes & Noble, Macy's, Sears, Christmas Tree Shop, LL Bean, Cheesecake Factory, PF Chang's, Buca diBeppo, Chile's, Hooter's, IHop and Dunkin Donuts are all with walking distance. ... more   less 
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Also Known As:
Travelodge Inn & Suites Albany Hotel Albany
Albany Econo Lodge
Econo Lodge Albany

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