- Free Wifi
- Free Parking
I made reservations telling them I had 3 dogs, 2 of them large. They said it was no problem. After 5 hrs driving in 97 degree weather, I got to the hotel and they said they wouldn't take 3 dogs. After some complaining they allowed us to stay in a room where the shower didn't work and the deadbolt on the door was defective. The outer door lock closest to my room was also defective. I was glad I had my big dog with me since the security was so poor. The room was also very noisey sonce the freeway was eight behind it. Give this place -0- stars.
Sent the following E-mail to guest:
Dear Ms. Watkins:
Thank you for taking the time to write a review, regarding your recent stay in Room 141 at Travelodge Inn & Suites, Albany Airport.
Regarding our pet policy, there is a is limit of two pets per room and an additional charge of $10/night for each pet. I notice our staff member. who originally took the reservation, was not familiar with our policy, as she also did not charge you the pet fee. I apologize for the misunderstanding. Our General Manager is reviewing our pet policy with her staff.
Regarding the shower not working and the defective dead bolt, these issues had absolutely nothing to do with having pets in the room and will be repaired at once. Thank you for bringing this to our attention.
We sincerely would like to have the opportunity to have you reverse your opinion of our hotel. If you are ever in our area and have only two dogs, we would appreciate a “Second Chance.” However, I can understand your reluctance of not wanting to leave part of your family behind.
Director - Guest Relations