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“Stay at Travellodge Wolf Road Albany” 2 of 5 bubbles
Review of Travelodge Inn and Suites Albany

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Travelodge Inn and Suites Albany
Ranked #27 of 50 Hotels in Albany
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507 reviews from our community

Traveler rating
    70
    156
    143
    78
    60
See reviews for
132
103
82
129
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Webster
1 review
2 of 5 bubbles Reviewed March 24, 2013

The rooms were good, I tried several times to get my bed made to no avail. Hallway smelled like weed

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank Timothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this review, March 29, 2013
Sent the following E-mail to the guest.

Thank you for taking the time to write a TripAdvisor review pertaining to your recent stay at our Travelodge Inn & Suites, Albany Airport.

Our guests’ input is very important to our entire Management staff, including our Owner. Our General Manager is trying to determine what may have created the odor on the first floor as it is a non-smoking floor. I regret we were unaware of this problem as we would have tried to find the source.

Your comment about not having your bed made also concerns me. Our policy is that all “stay-over” guests have their beds made and rooms cleaned on a daily basis. The beds are stripped every other day. The General Manager is meeting with her Head Housekeeper to try to determine why this policy was not followed during your stay. We are sincerely sorry that this occurred.

Thank you for saying that the rooms were “good”. I hope you will give us a “second time around”. Please remember that our Management Team cares about our guests’ comfort and pleasure during their stay and wants to know immediately if an issue arises.

Sincerely,


Marilyn Seidner
Director – Operations / Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, NJ
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed March 10, 2013

This place is a disaster. It would seem completely basic that maid service would actually vacuum the entire room. Nope. There was a round table in the corner, behind it were mounds of dust and detritus from prior users including a discarded button. Cigarette burns in the mattress pad (yes I had to check under the sheet because something smelled rotten under it). Next point of contention: stinky smell emanating from the bed. Not to mention the supposed non-smoking room had an aura of smokiness. I stayed because I had to, definitely would never put myself through that experience again.

Room Tip: Just skip this place altogether.
See more room tips
  • Stayed March 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank toots_magee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this review, March 15, 2013
Sent the followin message to the guest"

March 15, 2013


Dear Ms. Magee

This E-mail is in response to your March 11th TripAdvisor review regarding your stay at Travelodge Inn & Suites, Albany Airport.

We apologize that the cleanliness of your room did not meet your expectations or our standards. Thank you for bringing this issue to our attention. The Owner, General Manager, Head Housekeeper and I held a meeting with our Housekeeping Staff regarding the condition of the guest room when you arrived. Unfortunately, we could not speak to the Housekeeper who was assigned to your room as we did not know the date of your arrival, your name or the room number.

We sincerely hope you will give us another opportunity to serve your lodging requirements during your next trip to our area. It is my goal to show you that we really care about our guests’ comfort and satisfaction. I am confident that you will find a significant difference in the cleanliness of your room during your next stay.

Sincerely,
Marilyn Seidner
Director - Guest Relations
Cocca's Hotels / Travelodge Inn & Suites
518-785-6626, Ext. 174
mar@coccas.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Inn and Suites Albany

Property: Travelodge Inn and Suites Albany
Address: 42 Wolf Road, Albany, NY 12205
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Travelodge Inn and Suites Albany 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Great Location, AAA Approved, Friendly Staff, Albany Airport, State Capital, SUNY, RPI, Siena College, Saratoga Race Track, Cooperstown & many Hospitals are only minutes away. Colonie Center Mall accross the street...Regal Theaters, Barnes & Noble, Macy's, Sears, Christmas Tree Shop, LL Bean, Cheesecake Factory, PF Chang's, Buca diBeppo, Chile's, Hooter's, IHop and Dunkin Donuts are all with walking distance. ... more   less 
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Also Known As:
Travelodge Inn & Suites Albany Hotel Albany
Albany Econo Lodge
Econo Lodge Albany

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