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“Bed bugs”

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Travelodge Inn and Suites Albany
Ranked #27 of 50 Hotels in Albany
Buffalo, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Bed bugs”
Reviewed January 21, 2013

In late January, my husband and kids stayed at this hotel in room 118. My daughter woke up with bed bug bites all over her. My husband reported this to the manager, and he appropriately shut down the room and said he was going to make an investigation. No investigation needed for me; the bites say it all.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this review, February 1, 2013
Sent the following E-mail message to Laura

February 1, 2013

Dear Laura S.

This is in response to your January 21st Trip AdvisorReview regarding your recent stay in Room 118 at Travelodge Inn & Suites, Albany Airport.

Our Manager immediately contacted our pest control service (Ace Pest Control), with whom we have a monthly service contract. Room 118 was thoroughly inspected and there were not any traces of bed bugs. We would be more than happy to send you a copy of Ace Pest Control’s Report.

Our entire team apologizes for your experience and we hope you will re-evaluate your impression of our hotel.

We regret that this incident occurred as not only did it leave you with a negative impression, but it also resulted in a “damaging” review for our hotel.

If I can be of additional assistance, or if you would like a copy of the Ace Pest Control Report, please contact me directly at 518-785-6626, Ext. 174.

Sincerely,

Marilyn Seidner
Director - Guest Relations
Travelodge Inn & Suites, Albany Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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534 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Halifax, Nova Scotia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 23, 2012

This place has been a first-choice for us in our trips through Albany over the past 6-7 years. It is reasonably priced; the rooms are a good size and clean; beds are firm and comfortable. The the staff from Bonnie at the front desk, Marilyn in the back office and ownership, Rocky, who oft times rolls up his sleeves and works pitches in where needed, are all welcoming and accommodating and truly hospitable.

The Travelodge may not be a destination resort, but it is certainly a stop-over in-route.

Room Tip: Near the front to be in WiFi range, though I understand more access points are being added.
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlueJayJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at Travelodge Inn and Suites Albany, responded to this review, December 27, 2012
I wrote the following E-mail to "Bluejay" (Former Ontarian) on 12-27-12

December 26, 2012

Dear BlueJay (Former Ontarian)

We appreciate your very complimentary review regarding your stay at Travelodge Inn & Suites, Albany Airport. I do not think we could have written a better review ourselves. I shared your review with our entire team, including our Owner.

Thank you so much for taking the time to compliment our hotel and entire team.

FYI - - We have increased our Internet access points and bandwidth since your last visit and the Internet speed has greatly improved throughout the entire hotel. In addition, we will be performing a complete renovation of our hotel during the fall of 2013

We look forward to welcoming you, Mrs. Corbett and Scooter during your next visit to the Abany Area.

Sincerely,
Marilyn Seidner
Director - Guest Relations
Cocca's Hotels / Travelodge Inn & Suites, Albany Airport
518-785-6626, Ext. 174
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Inn and Suites Albany

Property: Travelodge Inn and Suites Albany
Address: 42 Wolf Rd, Albany, NY 12205-2603
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Travelodge Inn and Suites Albany 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Great Location, AAA Approved, Friendly Staff, Albany Airport, State Capital, SUNY, RPI, Siena College, Saratoga Race Track, Cooperstown & many Hospitals are only minutes away. Colonie Center Mall accross the street...Regal Theaters, Barnes & Noble, Macy's, Sears, Christmas Tree Shop, LL Bean, Cheesecake Factory, PF Chang's, Buca diBeppo, Chile's, Hooter's, IHop and Dunkin Donuts are all with walking distance. ... more   less 
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Also Known As:
Travelodge Inn & Suites Albany Hotel Albany
Albany Econo Lodge
Econo Lodge Albany

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