My dinner at The Melting Pot was a rather fun experience, and the staff was exceptionally nice. The food was not particularly good, especially when cooked in broth, and definitely not worth the price, based on taste only. However, it might be worth going to just for the fun of cooking your own food in the fondue pots at the table. If you do, I definitely suggest the hot oil instead of a broth for your cooking.
"Companion" and I shared the spinach and artichoke fondue appetizer and the steak, chicken, lobster & shrimp combo. The appetizer was good, and we enjoyed dipping the bread and veggies.
The entree didn't look like a huge amount of food before cooking, but it turned out to be plenty for us (we're both pretty light eaters). We got one of the special broths (Burgungion, maybe?). When it came out cold to the table, the plain broth was really unappetizing, like dishwater in smell and appearance. When it was heated, with flavoring added, it wasn't much improved. When the meat/etc was cooked in it, the flavor was really insipid (after all, it only cooked in it a few minutes, not hours like real stew), and we really didn't like the combination of spices. Plus, the meat came out chewy and boiled tasting. The lobster was definitely ruined by the cooking method, as was the beef. The chicken and shrimp were okay. The potatoes came out pretty good - but took a lot longer than the recommended time.
The dipping sauces that came on the side were okay - ranging from not that good to pretty normal, with one very tasty creamy one (I think it was called Green Goddess or something).
Also, and this may have been totally unfounded, we were a bit grossed out by eating stuff that was in the same pot with raw chicken, so anytime we put chicken in, no other food could come out until the chicken was done too. The staff didn't warn us about this, so maybe it wouldn't have been a health risk, but we just didn't feel like eating a shrimp that had just had a totally raw piece of chicken plunked down next to it. This made the whole process rather more complicated and time consuming.
Anyway, when the very nice waitress came by to check on us, we told her we weren't enjoying the food. She was nice enough to say that a lot of people really didn't like the broth, and offered to swap our broth out for their hot oil. We don't usually eat fried food much, but anything seemed like an improvement, so we agreed. The oil was unflavored, and came with two different batters to fry the food in. The tempura one was pretty decent in thickness, and quite good tasting. The other batter was a bit too heavy and I liked the taste less. Dipped in tempura batter and fried in oil, everything except the lobster tasted much better, and lost the soggy boiled texture. The mushrooms stuffed with the creamy dipping sauce (Green Goddess?) then battered and fried were really good - like fair food but better. My companion doesn't usually like heavy breading, but she did like these. Not gourmet, but worth eating.
The atmosphere was very nice, and the staff attentive and polite. We appreciated their willingness to change our meal in the middle. The fried food was good enough to enjoy, and we had a good time dipping the different things in the batter. If it were an inexpensive restaurant, I'd probably go back for a laid back meal with friends where we weren't expecting gourmet food. At the price, however, I'd be unlikely to return for a full meal. I might go for a very light meal and just have the fondue appetizer, which was reasonably priced and would make a decent vegetarian lunch.