My hotel room was disgusting!! My mother and I intended to stay in Albany for the weekend (Friday thru Sunday) and booked a room at this hotel for two nights. When I walked in the lobby it had an awful odder and I should have never checked in.
When we got to our room we couldn't even open the door without kicking it. The smell of the room was a mix between old AC, dust, wet dog and mold. The carpet looked like it hadn't been vacuumed in weeks. There was mold growing in the sink.
We tried to make the best of the situation, but after 3 hours we could not stand the smell any more. We made other arrangements and went to the lobby to check out. The only nice thing about this experience that was nice was the kind young lady at the front desk who seemed truly sorry for the poor room. The hotel manager, Syeda, was completely useless. It took the front desk calling her, in her office, three times before she would even speak to us on the phone. She was rude and never apologized for the poor room conditions. She offered to put us in another room, but we didn't feel comfortable staying in any rooms in that hotel. They said they wouldn't charge us for the second night but since we had already "been checked in for 4 hours" they wouldn't refund us. That was a lie, we had not been there for four hours and we have the paperwork THEY GAVE US to prove it.
I was completely disappointed with this experience. We had to cut our trip short and it took me and hour and a half on the phone with expedia.com, to get our money refunded.
- Official Description (provided by the hotel):
- We are a newly renovated property with 2 buildings - The suites are all interior entrance and the Standard rooms are exterior entrance. The pool and breakfast area are both in the suites building - The suites offer upgraded amenities and some have a twin size pull out sofa bed. The standard building has two floors - no elevator. ... more less
- Reservation Options:
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- Also Known As:
- Baymont Inn And Suites Albany Hotel Albany
- Comfort Inn Albany
- Albany Comfort Inn