We stayed here for 1 night as we had an early flight out the next morning. We did not expect a luxurious stay by any means for our $64, but what we experienced was not worth even half of that. Upon arrival they placed us in the motel section of the hotel. As we entered the room, we noticed right away that it clearly had not been vacuumed in some time. In addition to that, the door latch looked like it had been ripped off and was never replaced, the room had a thick must smell, the bed spreads were different and disheveled, the lamp shade was bent and discolored and everything had a general dirty appearance to it. Also, this is just speculation, but there were multiple men sitting in their cars in the parking lot, waiting for something? Not wanting to catch anything, I kept my suitcase zipped up and my clothes on and we went to speak with the front desk about possibly moving us to the bigger more updated looking building.
After a while of negotiating- we were moved to the larger building which was a bit better and felt safer. In the new room there were multiple issues again however, the floor had crunched up chips and hairballs and there was a thick layer of dust over everything. I called the front desk to see if I could borrow a vacuum and I did not mind doing it myself. A nice man came up to vacuum, and you could hear everything he was picking up with it. Other than that- there was a coffee pot with no coffee- no bath towels in the bathroom, broken window latch, and probably the most disgusting of all was a pubic hair inside the sheets of one of our beds. We wanted to give them the benefit of the doubt, but it was hard to deny. Also, the pillows had large yellow crusty drool stains on them that they just simply covered with a new pillow cover.
I am by no means a snob when it comes to hotels, but this was by far the worst experience I have ever had. I am not sure what the issue is- there may be only 1 man cleaning the entire motel and hotel and he is overwhelmed.
If you do have a choice however (since I used priceline they picked for me) I would strongly suggest staying at a different hotel in the area for probably a very comparable price. Until at least they can figure out how to to keep up with maintaining this property.
- Official Description (provided by the hotel):
- We are a newly renovated property with 2 buildings - The suites are all interior entrance and the Standard rooms are exterior entrance. The pool and breakfast area are both in the suites building - The suites offer upgraded amenities and some have a twin size pull out sofa bed. The standard building has two floors - no elevator. ... more less
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- Also Known As:
- Baymont Inn And Suites Albany Hotel Albany
- Comfort Inn Albany
- Albany Comfort Inn