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“Hilton Garden Hotel in Albany, NY, USA”

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Hilton Garden Inn Albany Airport
Ranked #9 of 50 Hotels in Albany
Certificate of Excellence
Reviewed August 13, 2014

Recommend it very highly! Hotel is located very close to Albany Airport. Yet, the rooms are quite, and you never hear any noise. Hotel service is excellent. The restaurant of the hotel has very nice breakfast service, in addition lunch and dinner! In conclusion, if you like a quite place near airport in Albany, I recommend you to take a close look at this hotel.

  • Stayed: August 2014, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Ziya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this reviewResponded August 15, 2014

Dear Valued Guest--

Thank you so much for your kind words! I'm so glad you had an exceptional stay with us and enjoyed the service and restaurant. We look forward to seeing you again.

Sincerely--
Ashley

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505 - 511 of 852 reviews

Reviewed August 11, 2014

I was here for a business meeting, and since everything was arranged in advance there is not much I can say about the restaurant -- this is a well run, clean 3-star hotel that has lots of parking, nice looking public spaces and good service. The food we had was catered, so I don't know how good the restaurant is (others have commented). I would stay here if I needed to do an overnight near the airport...

Room Tip: try not to be close to the elevators....
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  • Stayed: August 2014, traveled on business
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Thank atineb3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this reviewResponded August 12, 2014

Dear Valued Guest--

Thank you for taking the time to comment on your recent stay and meeting with us. I am glad everything went smoothly and hope your meetings were productive. I am happy to hear you would recommend us for an overnight near the airport and do hope to see you again soon.

Sincerely--
Ashley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2014

Very clean, with nice front desk staff. Indoor pool and work out room, all in good condition.

Although, I thought I should not have to pay for breakfast, it was reasonably good and fresh.

The hotel is on a very nice walking path if you enjoy running or walking.

Grounds were well groomed, with colorful plantings.

Enjoyed the seating area in the lobby.

  • Stayed: August 2014, traveled on business
    • Location
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Thank GlobalRoadRunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this reviewResponded August 12, 2014

Dear Valued Guest--

Thank you so much for taking the time to write a review about your recent stay. We appreciate the kind words regarding decor, hotel cleanliness, staff, the lobby, and the grounds. Because we do a hot, fresh, made to order breafkast, there is a cost associated with it. Next time you're in the area ask about our bed and breakfast package where the rate does include breakfast each morning. We hope to see you again soon!

Sincerely--Ashley

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Reviewed August 9, 2014

Had a several night stay here while attending the Hall of Fame Ceremony at Cooperstown. Nothing wrong with this place, but it does need updating. They had a decent breakfast, with the ability to custom order eggs, but the selection was pretty plain vanilla on the other breakfast buffet items.

The rooms were kinda small, but clean. Not as nice as most Hilton Garden Inns I've stayed at. This one looks quite a bit older, and needs freshening.

The staff was very nice and helpful.

  • Stayed: July 2014, traveled solo
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Thank zzzzdoc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this reviewResponded August 12, 2014

Dear Valued Guest--

I hope you enjoyed the Hall of Fame induction in Cooperstown. I'm glad you stayed with us while in the area and were able to enjoy breakfast. We do appreciate the feedback and are constantly trying to make updates and stay as fresh as possible. We do hope to be able to wow you next time you're in the area.

Sincerely--Ashley

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Reviewed August 5, 2014

Stayed for a week while visiting the Berkshires in Massachusetts. Nice area with access to many restaurants and shopping within a few miles.

Only issue was the initial room they put me in already had someone in it. They were very apologetic and got me another room. This was even though I was checking in very early.

Room Tip: I ended up with a handicapped accesible room.... Which was fine except that the shower flooded the b...
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  • Stayed: July 2014, traveled with family
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Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this reviewResponded August 12, 2014

Dear Valued Guest--

I'm so glad you were able to enjoy the week you spent with us and that the location was convenient for you. We are sorry about the mix up during check in but are happy to hear it was solved quickly and we were able to get you in a room early in the day. We hope to see you again soon.

Sincerely--Ashley

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Reviewed August 1, 2014

I have traveled extensively during my career and cannot recall a more friendly, helpful staff nor a more pleasant overall experience. From the courteous and welcoming check-in to the manager's reception and very accommodating kitchen staff - - during both breakfast and dinner - my family & I could not have asked for anything more.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank 429thomasf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this reviewResponded August 12, 2014

Dear Valued Guest--

Thank you so much for reviewing our property. I'm so pleased you enjoyed your stay and the staff and that we were able to exceed your expectations while traveling in the area. We hope to see you again soon.

Sincerely--Ashley

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Reviewed July 30, 2014

Upon arrival at airport waiting over 20 minutes for the hotel van for the 2 minute ride to the hotel. Was repeatedly lied to by hotel staff about when the van would arrive. Had to take a cab to the hotel. When I went to check in no one on the hotel staff seemed to care about the needless 20 minute wait I had had late at night.

  • Stayed: July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie R, Front Office Manager at Hilton Garden Inn Albany Airport, responded to this reviewResponded August 1, 2014

Dear Valued Guest,

Thank you for sharing your experience with us. I am sorry to hear it was not a positive one. Thank you for allowing me to rectify this situation for you after checkout. I truly do hope this situation does not prevent you from stay with us next time you are traveling to the area.

Sincerely,
Natalie
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Albany Airport

Address: 800 Albany Shaker Rd, Albany, NY 12211-1054
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Albany
#5 Family Hotel in Albany
#6 Business Hotel in Albany
Price Range: $95 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Come experience the exceptional service of the redesigned Hilton Garden Inn® Albany Airport. Our first class New York hotel is surrounded by the Adirondack Mountains and is just a half mile from the Albany International Airport. We offer our valued guests complimentary airport shuttle service and onsite parking. Whether you’re here for business, a wedding or a leisurely New York getaway, you’ll appreciate our ideal Albany location near area universities and New York youth sports venues. Guests staying at the Hilton Garden Inn Albany Airport Hotel also enjoy easy access to downtown Albany, the National Baseball Hall of Fame, Saratoga Race Course and Times Union Center.Our Albany airport hotel offers refreshed accommodations, warm hospitality and thoughtful amenities. The modern concept at our beautifully remodeled hotel includes private seating areas equipped with LCD TV's, an outdoor patio featuring a fire pit, a chic new restaurant with a one of a kind menu and a trendy lobby perfect for gathering with colleagues, friends and family. The Albany, New York Hilton Garden Inn creates an atmosphere perfect for business and leisure travelers alike. ... more   less 
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Also Known As:
Hilton Garden Inn Albany Airport Hotel Albany
Hilton Albany
Albany Hilton

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