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“Great Stay-Excellent Staff” 5 of 5 bubbles
Review of Hilton Garden Inn Albany Airport

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Hilton Garden Inn Albany Airport
Ranked #7 of 50 Hotels in Albany
Certificate of Excellence
Sarasota, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Stay-Excellent Staff”
5 of 5 bubbles Reviewed July 19, 2013

The front desk staff went above and beyond after our late arrival. Even leaving room service open for us to order after ten pm because we had two young ones with us. Excellent in every way! They gave us complimentary water and drink tickets because of our ordeal (a speeding ticket prior to arrival) and joked my husband out of his mood. Couldn't ask for better service and basic human understanding.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank JillKeene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, July 25, 2013
Dear Valued Guest--
Thank you for your kind words! I'm so glad our staff was able to cheer up your husband and provide such excellent service. It's our goal to exceed expectations & I'm pleased we were able to achieve that during your stay. We hope to see you again.
Sincerely--Ashley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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765 reviews from our community

Traveler rating
    382
    252
    79
    35
    17
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Pleasanton, Ca., United States
1 review
4 of 5 bubbles Reviewed July 12, 2013

Remembering to turn "right" out of the airport is hugely important. Reasonably clean and quiet for an airport hotel. Expectations were not real high as we were in late and out mid morning. Breakfast was nothing special. But convienient to the airport was a key factor.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Phillip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois
2 reviews
5 of 5 bubbles Reviewed July 11, 2013

This is the 3rd or 4th time I've stayed at this hotel near the Albany airport. Flight from Chicago got in after midnight and we just crossed the street and quickly and easliy got our room and went to sleep. Other end of the trip we have a 7am flight back to chicago and we'll do the same.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank deb s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, July 24, 2013
Dear Valued Guest--
Thank you for returning to the hotel so many times. I'm glad our proximity to the airport is so helpful. We look forward to seeing you again.
Sincerely--Ashley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, New York
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 8, 2013

I came to the area on business, and was very pleased with the friendly staff, clean and comfortable rooms and convenient location. The breakfast was yummy and cooked to order. I didn't have the chance to use the fitness room or pool. I will definitely return.

Room Tip: The higher rooms seem to be quieter.
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  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AcornOwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, July 16, 2013
Dear Valued Guest-
Thank you for your kind words-I'm glad we were able to serve you well while here on business. Hopefully next time you stay with us you'll have time to use the exercise room. We look forward to seeing you again.
Sincerely--Ashley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NoCal
Level Contributor
61 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed July 2, 2013 via mobile

Stayed here before. I'd say the breakfast people changed, not for the better. A person of color made an order and the cook made something he did not order. I asked for two bacon two sausage and only got sausage. When the other gentleman's order was done, there were only two people in the breakfast area, one with his food, one man waiting. Since the order was incorrect, he turned it back. I mention to the waitress he made the order and the waitress said that people order dishes and turn it away. Then maybe your cook is cooking the incorrect order? My order was served incorrectly. To boot, sat down, looked down and saw an ant trail to some food in the eating area. I take pictures and tell the server I'm moving. She says what? YOU HAVE ANTS. The waitress tried to blame the night cleaning crew, but funny, I saw other food items on the floor without ant trails. I need the health department number, this is not funny. Poor food handling and service. If I could give this place a negative number, I would.

  • Stayed June 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank TravelingChumley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, United States
1 review
2 of 5 bubbles Reviewed June 24, 2013

When I arrived at my room I could tell that someone had smoked in it. I went and told the hotel receptionist and she offered to spray the room which they did. Spraying the room will only cover the smell and will not remove the effect of smoking. The bath tub drain was very slow. There was no good ventilation in the bathroom. The Internet slow was so slow that I switched to my smart phone's hot spot. There was no central A/C. The unit was a wall mounted (under the window) which made a lot of noise when running. The worst part of my experience was that the walls between the rooms were very thin and there was no noise isolation. I could tell that the next room's headboard was against mine. They were having sex past 3:00 am and I could easily hear the noise of their bed moving and their own moaning noise which was ridiculous and disgusting. I did not expect this from Hilton at all. The three nights before this stay I stayed at the Hampton Inn (owned by Hilton) in Bennington, VT which was another disaster. Dirty and old carpet, broken and scratched furniture, noisy windows A/C, slow Internet, and more. Ali Mehrabi

  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ali M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, July 3, 2013
Dear Valued Guest—
I am so sorry that your stay with us was less than satisfactory. We have looked into all of these issues and I can assure you they are not typically experienced at our hotel. We do hope you’ll give us another opportunity to exceed your expectations should you be in the Albany area again.
Sincerely—Ashley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Faribault, Minnesota
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 23, 2013

We have stayed at this hotel a few times over the past year and have always had a good experience. The staff is very friendly and always take the time to greet you when coming and going. The recently redone lobby area is unique with private cubby areas where you can sit and have a drink or converse with friends. Rooms are comfortable and clean. On our recent stay, we were able to enjoy the weather on the two large patio areas just outside the hotel. If you are looking for a good hotel close to the Albany airport, you can't go wrong.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hockey89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, July 16, 2013
Dear Valued Guest--
I'm so glad we've been able to serve you so many times. I'm glad the staff, lobby, rooms, and patios have always been to your liking. We hope to see you again soon!
Sincerely--Ashley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Albany Airport

Property: Hilton Garden Inn Albany Airport
Address: 800 Albany Shaker Rd, Albany, NY 12211-1054
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Albany
#5 Family Hotel in Albany
#6 Business Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Albany Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Come experience the exceptional service of the redesigned Hilton Garden Inn® Albany Airport. Our first class New York hotel is surrounded by the Adirondack Mountains and is just a half mile from the Albany International Airport. We offer our valued guests complimentary airport shuttle service and onsite parking. Whether you’re here for business, a wedding or a leisurely New York getaway, you’ll appreciate our ideal Albany location near area universities and New York youth sports venues. Guests staying at the Hilton Garden Inn Albany Airport Hotel also enjoy easy access to downtown Albany, the National Baseball Hall of Fame, Saratoga Race Course and Times Union Center.Our Albany airport hotel offers refreshed accommodations, warm hospitality and thoughtful amenities. The modern concept at our beautifully remodeled hotel includes private seating areas equipped with LCD TV's, an outdoor patio featuring a fire pit, a chic new restaurant with a one of a kind menu and a trendy lobby perfect for gathering with colleagues, friends and family. The Albany, New York Hilton Garden Inn creates an atmosphere perfect for business and leisure travelers alike. ... more   less 
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Also Known As:
Hilton Garden Inn Albany Airport Hotel Albany
Hilton Albany
Albany Hilton

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