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“vacation stay” 5 of 5 bubbles
Review of Hilton Garden Inn Albany Airport

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Hilton Garden Inn Albany Airport
Ranked #8 of 50 Hotels in Albany
Certificate of Excellence
Queensbury, New York
Level Contributor
3 reviews
3 hotel reviews
“vacation stay”
5 of 5 bubbles Reviewed January 12, 2013

Great location for airport travel. Convenient and friendly quality service. Have recommended it to friends who also were greatly satisfied. We have used it several times and have always been satisfied with service,price,and convenience.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank caseyrileytrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, January 22, 2013
Dear Valued Guest--

We're so glad you and your friends enjoyed your stay with us! Our goal is to offer our guests top-notch service and offer as many conveniences as possible, and we're pleased we were successful. We hope to see you again soon!

Sincerely--Ashley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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725 reviews from our community

Traveler rating
    355
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    75
    33
    17
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
East Northport, New York
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed December 30, 2012 via mobile

We stayed at the hilton garden inn on our trip to niagara on the lake, canada from long island, NY. We stayed during a bug snowstorm just after Christmas. Check in was quick and efficient. Complimentary hot tea, coffee. And hot chocolate was a nice bonus after a long snowy drive. Room was large and comfortable. Even though it was close to the airport, you did not hear the planes at all. After a good night sleep, when we were leaving, a worker, possible manager helped clean off peoples cars snd helped shovel out cars in need. Boy, what service! 5 star service ! If in the albany area, this is a great place to stay!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travellingIDOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, January 3, 2013
Dear Valued Guest--
Wow--thank you for your kind words! We're so glad you found our service to be 5-star and that you enjoyed your stay. It's our goal to make our guests' travels as easy as possible and we certainly appreciate that you were pleased with the service and hotel. We're glad you had a safe trip and hope to see you again soon!
Sincerely--Ashley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Level Contributor
296 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed December 25, 2012

This is a very nice, clean, modern Hilton Garden Inn. Even though its close to the airport, you can't hear planes. The bar and breakfast areas are nice. The rooms big and clean. The pool and gym are mall, but work.

  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Runnerny2244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, January 3, 2013
Dear Valued Guest--
Thank you for your kind, concise review of our hotel. We're glad you enjoyed your stay with us and appreciate your recognition of many of our amenities. We hop to see you again soon!
Sincerely--Ashley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
433 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 bubbles Reviewed December 17, 2012

My wife and I go to Albany several times a year to visit relatives. We have stayed several places in the airport environs. Overall, we think the Hilton Garden Inn is outstanding. The property is in great shape - very clean; the staff are particularly friendly and welcoming; and the small dining room delivers high quality both for breakfast and a late snack. To be frank, I like the breakfast so much that I start looking forward to it before we have left San Francisco. That may seem odd, since there are many great breakfasts in SF, but it's true. The food is good and the staff are very accommodating, so breakfast at the Hilton Garden is a great way to start the day before getting on with the relatives. So, if you need a place to stay that could not be more convenient to the airport and the Northway, check out the Hilton Garden.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SanFranciscoGuy634
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, January 3, 2013
Dear Valued Guest--
We're so happy you choose to stay with us when in town! Thank you for your enthusiastic recommendation of our breakfast and hotel as a whole. We hope you had a wonderful holiday season.
Sincerely--Ashley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pa.
Level Contributor
508 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

My wife and I stayed again at this fine Hilton which is just 1/2 mile from the Albany airport.

So, the location is great and easy to find. Yes they have a shuttle to the airport too.

The front desk staff is friendly and professional. They have a pool, hot tub, computer room, exercise room and dining area with cooked to order breakfast and evening dining.

The rooms are clean, modern, bright and comfy.

You can't go wrong with this excellent Hilton Garden Inn. I recommend it to you.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LancasterTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, December 13, 2012
Dear Valued Guest-

Thank you for writing such a wonderful review and for staying with us again! We're so happy that each stay is so pleasant and truly appreciate your kind words. On behalf of the entire staff we hope you have a wonderful holiday season & hope to see you again soon!

Sincerely-Ashley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Sterling, Kentucky
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 7, 2012

This place catered to every need I had! Everyone was very nice :) I can't wait to go back! The shuttle to and from the airport was speedy and even took me to a nearby restaurant! The beds were amazingly comfortable!

Room Tip: Get a room on the back side, it's near the airport and the rooms facing the airport can get a li...
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  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kristy622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, December 13, 2012
Dear Valued Guest,

We're so glad you enjoyed your stay! As you noted, the shuttle will actually go anywhere within a 3 mile radius of the hotel, giving plenty of dining and shopping options. Have a great holiday season & we hope to see you again!

Sincerely, Ashley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed December 5, 2012

As others have noted, this hotel is literally right across the street from the airport...but airplane noise is remarkably non-existent. That's a huge plus right from the start.

As for the rooms, the positives, in addition to the quiet noted above, are that the bed was comfortable, the bathroom was clean, the temperature control was unobtrusive...in short, a decent room. The small "convenience" market next to the check-in station had healthier snacks than the usual candy and processed meat. We got our room through Priceline, and our request to change from a double queen to a king was honored quickly and without complaint or extra charge.

The negatives mostly fall into what I could call the "nit-picking" category, i.e., they made the stay less "nice," but not less comfortable.

- The in-room coffee was terrible, either stale or tainted by an unclean coffeemaker...we're not sure which.

- The supplied glasses were glass rather than the individually wrapped plastic, which makes my partner nervous ever since she saw a TV special about housekeeping personnel in some hotels simply swiping out glasses with disinfectant-soaked cloth and putting them back in service.

- Breakfast is not free...on our visit, it was $10.95 a head in the hotel restaurant.

- The biggest complaint: The HD TV is permanently set to display in "wide" mode so that whatever the broadcast, it will fill the screen...who cares whether the people look like grotesquely distorted caricatures of real humans. The bad part of the whole thing is that the execrable "LodgeNet" system everyone uses to control adjustments locks out not only the picture color and tint adjustments (acceptable, if a bit nanny-esque), but also the picture aspect ratio adjustment, meaning that everything you watch will necessarily be distorted. A POX ON NANNY-ESQUE HOTEL TV POLICIES!

OK, now that the rant about the TV is over, I have to note that we were traveling with my partner's elderly parents, and they thought the hotel was quite nice, and since I don't choose my hotels based on the ability to select proper aspect ratios on the TV, I have to say that this hotel is certainly worth return visits.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sue_n_Rich1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Manager at Hilton Garden Inn Albany Airport, responded to this review, December 13, 2012
Dear Valued Guest,

Thank you for taking the time to review us. We're glad you enjoyed your stay overall and are pleased we were able to accommodate your requests. We're sorry the in-room coffee wasn't to your liking, as a coffee drinker I can understand the importance! Fortunately we do have a complimentary 24-hour coffee/tea/hot cocoa station available in the restaurant for all of our guests which may have met your preferences more.
I'm proud to say our Hilton Garden Inn, along with many others, has been taking measures to be as environmentally friendly as possible. For this reason we do use reusable glassware in our rooms, and I can assure you every piece is cleaned very thoroughly. I'm sorry this was unsettling to your companion.
Our breakfast isn't free however we are fortunate enough to have chefs that make exceptional made-to-order breakfasts for anyone electing to eat it. We have a full omelet station, eggs cooked to any preference, pancakes, waffles, fresh fruit, yogurts, oatmeal with many toppings, cereal, fresh pastries, bagels, muffins, breads, juices, etc.-you get the picture! Unfortunately because the breakfast is so exceptional we do have to charge for it.
Finally, I'm sorry about the TV-lock on the picture. I can certainly understand why that's frustrating. While it wouldn't completely solve the problem, on your next visit we can ask maintenance to adjust the ratio as needed for you.
We hope you have a wonderful holiday season & to see you again!
Sincerely, Ashley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Albany Airport

Property: Hilton Garden Inn Albany Airport
Address: 800 Albany Shaker Rd, Albany, NY 12211-1054
Phone Number:
Location: United States > New York > Albany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Albany
#5 Family Hotel in Albany
#6 Business Hotel in Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albany Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Come experience the exceptional service of the redesigned Hilton Garden Inn® Albany Airport. Our first class New York hotel is surrounded by the Adirondack Mountains and is just a half mile from the Albany International Airport. We offer our valued guests complimentary airport shuttle service and onsite parking. Whether you’re here for business, a wedding or a leisurely New York getaway, you’ll appreciate our ideal Albany location near area universities and New York youth sports venues. Guests staying at the Hilton Garden Inn Albany Airport Hotel also enjoy easy access to downtown Albany, the National Baseball Hall of Fame, Saratoga Race Course and Times Union Center.Our Albany airport hotel offers refreshed accommodations, warm hospitality and thoughtful amenities. The modern concept at our beautifully remodeled hotel includes private seating areas equipped with LCD TV's, an outdoor patio featuring a fire pit, a chic new restaurant with a one of a kind menu and a trendy lobby perfect for gathering with colleagues, friends and family. The Albany, New York Hilton Garden Inn creates an atmosphere perfect for business and leisure travelers alike. ... more   less 
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Also Known As:
Hilton Garden Inn Albany Airport Hotel Albany
Hilton Albany
Albany Hilton

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