I am writing this review because I was upset over the service of the Crown Beach Hotel.
Always we feel all is well when end is well, but this was not the case with me.
After staying a wonderful six nights at the Constance Ephelia Resort, I choose this Hotel
as it was near to airport and looks excellent from out side. When enquirer about the rate
and facility the staff behavior was excellent and finally I decided to check
into this hotel for 2 nights February 5&6 2014.
As I have an early morning flight 5:30 which I can catch easily from this hotel. Hotel is
Good, rooms are spacious, a small pool, I booked half board, and they don't have buffet
you have to select fm the menu only. Everything was going well till I intimate
hotel staff about my check out.
The first surprise come to me the "Bill" the rate told me was different than the rate they
charged to me. They have added 96 EURO extra in the bill as Tax, where as in
the rate the staff gave me and voucher with me there was no any details about the extra taxes
(They suppose to mention taxes extra). I am with my family in an unknown land my flight
schedule early morning, and that time It was around 11pm, I asked the staff this is my last 6hrs
here supposed I don't have all the money you are charging as the rate mentioned to me
is different, the staff replied that is you problem, not my problem. I asked if you can do
anything then who will solve this problem?. Staff said duty in charge, when I asked I need
to meet your duty in charge now, staff said he is not available now and you can meet
only in day shift. How that was possible my flight was early morning.
Second surprise comes for me when next day morning a I was vacating the room.
They have given a room in 2nd floor the hotel does not have an elevator, I agree to stay
in this room because the hotel staff carried my luggage to the room, when I was
about to check out hotel staff at the reception told me that; you have to carry your
luggage yourself. This kind of service is not at all expected from a hotel industry.
I will not recommend this hotel to any one because we go to hotel for quality and
service which this hotel doesn't have, They have to be more transparent
in their business (especially billing and service). The hotel rates are very high
compare to its standard.
Definitely will not go back again to this hotel.
- Official Description (provided by the hotel):
- The Crown Beach Hotel is a charming four star boutique hotel located in the East of Mahé, the main island in the Seychelles with a superb beach, a beautiful lagoon, and large granite boulders, complimented by the surrounding mountains lush tropical trees. Your transfer from the Pointe Larue International airport is a 15 minute scenic ride along the coastal beach roads to Pointe Au Sel. The hotel offers all the comforts of an enchanting island hotel with a unique combination of casual elegance and affordability of a romantic getaway. Nestled on 0.5 acres of landscaped gardens, the resort also features large granite bolder with spectacular views of the bay surrounded by towering palm trees overlooking the warm turquoise waters of the Indian Ocean. Only a foot step away from the secluded beach of Pointe Au Sel, the guest can enjoy a range of non motorized water activities. For those who prefer the swimming pool, the hotel has a fabulous pool with direct view on the ocean and our beautiful flowery gardens where you can enjoy the sound of the waves whilst sunbathing. Eight bedrooms have full view of the Indian Ocean from large private balconies with comfortable table and chairs suitable for a romantic dinner. The remaining six bedrooms showcase a panoramic view of the island's mountain. Interior designs showcase, a TV Console, all modern designed furniture in teak wood, from a great selection of fabrics to a very comfortable king size bed, which can be easily turned into twin beds. The rooms also has bed side tables with lamps, colorful throw cushions, modern wooden floors, curtains, cable television with 42inch LCD screen, iPod docking station and phone. The wardrobe features sliding mirrored doors, personal safe, bath robes, mini bar (upon order from main bar), tea/coffee facilities, hair dryer, and ceiling fan. All rooms are fully air conditioned with individual controls for guest comfort. The Crown Beach Hotel provides a room service facility for those who would like to enjoy the comfort of their suite. Below are the room amenities lists. ... more less
- Reservation Options:
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- Also Known As:
- Crown Beach Hotel Seychelles/Mahe Island