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“Babymoon paradise”
Review of Constance Ephelia

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Constance Ephelia
Ranked #6 of 35 Hotels in Mahe Island
Certificate of Excellence
New York
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Babymoon paradise”
Reviewed April 26, 2014

My husband and I spent 10 days here on our babymoon in March 2014. One of the reasons we picked this hotel is because it's on the main island and we didn't have to take another flight or boat ride from Mahe.
We absolutely loved our stay. Here are some of the things we liked:
- Beautiful Gorgeous Beaches and natural beautifully preserved territory!
- Big resort territory with various beaches, pools, mangroves, hiking areas, overlook points etc
- Lots of activities as well, we did something new every day and were never bored (beaches, diving, hiking, car rental to explore the island, spa, yoga, gym, bike rides, a bit of shopping, waterfall near the resort etc etc)
- Good quality and variety of food, several restaurants to choose from
- Beautiful, spacious, light room - we stayed at the junior suite on the ground floor with a view of a pool and garden, just a few steps away from the beach
Things we didn't love as much
- All of the extra costs - although we were completely prepared and read the reviews beforehand. Drinks with meals were expensive, water was over $10, wine was $15+ etc
Even getting bicycles for a day to ride around the resort cost us quite a bit of money.
- Service at breakfast - 9 out of 10 times we had to wait forever to get coffee/tea and we had to remind the staff at least 2-3 times. Some of them were really nice and attentive (Rosaline was awesome), some really looked like they hated to be there. Service in general is bit slow here and not always consistent, however there are some exceptions!

All these things were minor annoyances, and didn't affect the overall stay as much :) I would highly recommend this resort!

Room Tip: Junior suites are on the south side of the resort, which is very green, there are 3 pools in that ar...
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  • Stayed March 2014, traveled as a couple
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1 Thank MashakaNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Tel Aviv
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 25, 2014

We arrived at noon and received our suite in no time. The suite ( a senior suite on the north beach) was well organized and comfortable. I requested a suite on the upper floor, in order to improve the view towards the sea however, it did not help because the front line is covered with trees and you really cannot see the sea, just between the trees. Anyway , it did not make a difference. The resort is great. Food is great. The diving center is well organized. and everything was very good.

The only disappointment was regarding the Kayak trip in the mangroves which was only on Tuesday and Sunday, meaning effectively , for us who arrived on Tuesday, only the opportunity to participate on Sunday, and it was fully booked!
My advice is to book it in advance, prior to arrival thus, to secure your place.
It was a great vacation and a very good point to start journeys to other islands like Praslin and La digue.
I hope to visit there once again sometime in the near future.
Uri L.

Room Tip: If you prefer swimming-go near the north beach. If you prefer beach walks-go near the south beach.
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  • Stayed April 2014, traveled as a couple
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Helpful?
Thank UriLTelAviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
somerset
Level 6 Contributor
135 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed April 21, 2014

We have just returned from a two week stay in a Senior Suite, which as a family of three provided plenty of room. On the whole we found the hotel to be fabulous and the setting is truly wonderful. I will break down my review into sections!

Room: We arrived mid afternoon and were escorted to our room straight away by a very pleasant lady who explained everything well and made check in a breeze. The room was very spacey and as we were on the end( room 87) we had a slightly bigger balcony. Everything was spotless and housekeeping were exceptional, with clean towels provided twice daily if requested. Bottled water is provided free of charge in your room, and again replenished twice a day. Personally I had no issue drinking the water and found it tasted the same as tap water at home. The bathroom felt luxurious with some lovely products that were always topped up( needn't of bothered bringing our own shampoo/ conditioner etc!). The air con seemed to be set at lowest 18 degrees, which felt very comfortable.

Restaurants: We went Full Board, so could eat breakfast in Seselwa and lunch at either Seselwa or Helios. Dinner could be taken at any restaurant, but sometimes there are supplements to pay. You could eat at the Corossol ( buffet) at no extra cost, you could also eat at Adam and Eve for no extra cost if eating from the set menu ( the set menu was very good and the portions very large, so we did not see the need to order extra side dishes). Helios and Seselwa were generally also included, however one evening Helios had a pasta and risotto night for an extra 200 scr, they served so much food we felt the supplement was a fair price to pay. We also paid 700 scr for the Seselwa Creole night, which included unlimited selection of drinks and a very good buffet together with a traditional dance show. The Cyann is the fine dining restaurant, this always has a supplement. You can either eat off the set menu for 350 scr extra or have a credit of 400 scr off the a la carte menu. The food here was certainly very good and well worth a visit. They also offer wine pairing menus, which was 950 scr for the South African wines( of which we got four glasses).
To summarise, the food was good but not really exceptional, for us the better meals were in Adam and Eve and Cyann. The selection at breakfast was okay but not really what you would expect at a 5 star hotel, I also personally hate flys over buffet food but appreciate that in the tropics this is difficult to control.
Food is expensive here, and a cheese and ham toastie will set you back £8 from the Kabana beach hut. We spent around £700 over a two week holiday just on supplements for dinner and drinks, you could easily spend more than this if you enjoy to drink!! We typically had 2/3 cocktails in the evening and generally just had soft drinks during the day.

Service: The service was generally very good and the management were always visible. However at lunch we often had to wait over 30 minutes for our order at Helios and it sometimes appeared a little disorganised. The pool service was also a little slow even when not really busy.
We were frequently asked if everything was okay and if we were enjoying our holiday, this was starting to get a little annoying, especially when asked maybe three times during one meal! The General Manager, Seema (not sure if I have spelt that right!) for the North Side was very pleasant and more than happy to assist, she made us feel very welcome and even arranged for a bottle of wine and nibbles to be delivered to our room when we were not informed about the cocktail party during our second week.

We found all the staff to be very friendly and exceptionally polite, and although service was sometimes slow, we were in no rush as on holiday!

Resort: The hotel grounds are fabulous and the golf carts that transport you around were great, we never had to wait very long for one to arrive. I would recommend that you pick one up either at Seselwa or the south beach reception. It is also very pleasant to walk and only around 15 minutes to do so. Both beaches are lovely, although the north beach is probably more attractive it is also very busy with hardly any room between the sun beds. We preferred the south, as they had four pools to choose from and the beach was lovely, we generally like to walk on the beach but chill by the pool, so this suited us well. There were plenty of sunbeds anytime of day, so no need to reserve at the crack of dawn!! They also have self service jugs of water offered free of charge, you can also have lunch sat round the pool if you don't feel like moving!! ( no extra cost at Helios).
You can use the kayaks and paddle board etc at no cost, looking back at the landscape whilst doing this is an image I hopefully will never forget.

There are also a number of activities on offer, at no extra cost, this info is available on the TV. We tried the meditation( watch out for he Mosquitos) which was very good, but they also offered cocktail making classes, dance classes, fitness classes, language lessons etc.. The daily feeding of the tortoises is a must, they are huge! Every night there is entertainment, normally live music, which was generally good. Happy hour is a must, as the drinks are fairly expensive, a glass of wine is nearly £10 and most spirits between £7-£8. There is also a small shop just outside the North beach, by the activities centre, where you can purchase drinks much cheaper.

The spa is great and whilst not cheap is very good and well worth a visit.

We also hired a car and managed to get round most of the island within 3/4 hours, the roads are very windy and steep, but the scenery is amazing and plenty of places to stop for food.

I would definitely recommend The Ephelia for both couples and families. We had a very relaxing holiday and whilst it may have a few flaws, for us the positives far outweighed any negatives and I hope one day we will return.

One last tip... If you fly with Emirates I would suggest making sure you have a change of clothes in your hand luggage. Our flight was an hour late landing in Dubai due to hazy weather, which is probably typical for an early morning arrival, and we only had just under an hour to catch our connecting flight. As a consequence of this our luggage did not arrive in the Seychelles until lunchtime the following day, which was very frustrating as we ended up waiting around in our room. They also do not offer any form of compensation if less than 24 hours.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sarah075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EpheliaResort, General Manager at Constance Ephelia, responded to this review, April 22, 2014
Dear Guest,
Thankyou very much for this detailed review of your experience at our resort.We are delighted to know that you enjoyed and experienced our varied product and services.. Your feedback will further motivate us to ensure that we continue our efforts to meet and exceed the expectations that our guests rightfully have from us.
We look forward to having you back at Constance Ephelia again in not too distant future.
Best Regards,
Philippe Guitton
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hove, United Kingdom
Level 3 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 20, 2014

A belated thank you to Constance Ephelia Seychelles for making our wedding celebrations something that we will cherish for the rest of our lives!!

We arrived at the resort early on March 17, 2014. We had booked the Wedding Package through our travel agent John Proctor Travel and were greeted by a warm reception from the Constance team. We were allowed to check into our beautiful Family Villa early and introduced to our truly amazing Villa Host Chandrakant who would look after us so expertly throughout our stay. We were then to meet our equally amazing Housekeeper Mahboob who kept our villa spotless for the remainder of our stay. We had breakfast (which was not part of our package due to our early arrival) which was in our opinion slightly over priced at £30 per head (there were a total of 5 in our party) but with adequate selection. We then went to explore the complex which was truly wonderful. Bicycles came with our villa which was a great touch and as the complex is large, it makes for a fun way to get around and about. In our opinion, North Beach was the more superior of the two beaches (which coincidentally was where we were to be married on the 20th). A wonderfully clean beach with crystal blue water, which we were to find out had the most beautiful sunsets.

We made good use of the complex amenities throughout our stay (tennis, table tennis, visiting the tortoise enclosure etc) and the staff in all departments were attentive and friendly. There are 4 restaurants on the complex, all of which were adequate. The only slight gripe of our stay was the food. All buffet meals were OK but our one dinner trip to Cyann (the alleged fine dining restaurant) was average at best. They tried their best, bless them but the kitchen service was slow and the food below par. The menu read well but the execution was slightly off kilter.
We also believe that the purified water should be complimentary in all of the restaurants for dinner but it is charged.

We found that the service that we received at Constance Ephelia Seychelles was the best service that we have received anywhere in the world. Rebecca (Guest Relations), Angel (bridal hair & make-up), Larissa (Wedding coordinator), Bessie (Creole travel rep) and Jacqueline (who oversaw our canapes at the villa) to name but a few, were truly real assets to the resort. We also found that the extra touches were beautiful. Chandrakant had organised a few, a champagne reception for the 5 of us at the helipad prior to our big day and an intimate breakfast was arranged the day after for us all on the beach next to our flowered arch where we were married. Champagne & cupcakes on arrival to our villa were also nice.

Our wedding day was the best day of our stay. The boat was truly pushed out by all involved. Our wedding coordinator Larissa was amazing and a great support throughout the day. We had decided to get a number of extra options on the wedding package, photographer/videographer, bridal hair and make-up, flower arch, hot and cold canapes, all of which were worthwhile. Again the touches came into play. Chandrakant had supplied fresh coconuts for our guests back at the villa and Mahboob our Housekeeper had decorated our room so beautifully with petals. It really was all that we had hoped for. Also a few staff namely Prashan (Cabana staff), Bessie, Rebecca & Jacqueline came at our invitation to share in our celebration which was also memorable.

The Spa at Constance is definitely worth a visit. As part of our package we received a complimentary aromatherapy massage which was great. The surroundings were beautiful and calming music is played. The facilities were also great, clean and well managed. I recommend sinking into the ice pool after the sauna, truly invigorating!!

Thank you again Constance Ephelia Seychelles for making our wedding week, for us and our friends, the most memorable week of our lives. Well done to ALL!!

Room Tip: Would definitely recommend a family villa. We had villa 41 and it was perfect for a group of 6 adult...
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  • Stayed March 2014, traveled with friends
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CharlotteNicholas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EpheliaResort, General Manager at Constance Ephelia, responded to this review, April 22, 2014
Dear Guest,
Thank you for taking the time to post your comments about your stay at Constance Ephelia.We are glad you chose our resort to celebrate your special occasion.I am pleased to know that a lot of team members went the extra mile to ensure all arrangements are perfect.
We at Constance Ephelia are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.
We hope you will plan a return visit soon.
Best Regards,
Philippe Guitton
Regional General Manager
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Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 20, 2014

We didn't visit the resort but happened to come by the beach and snorkeling whilst exploring... We did have lunch at the beachside cafe which was simple, tasty and fresh and the staff were excellent! We felt so welcome as "visitors" on their resort. The fact that we have been back 2 Sundays in a row says it all. This has to be the best beach I have experienced so far, including Thailand. The water, serenity, tranquility, safeness and absolute beauty blew me away! Trip Advisor ranked Anse Source d'Argent on La Digue, Seychelles as on of the best beaches in the world 2014... I will be there this Friday and will let you know.... It will be hard pressed to beat this beach!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Tazi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EpheliaResort, General Manager at Constance Ephelia, responded to this review, April 20, 2014
Dear Guest,
Greetings from Ephelia.Thank you for your comments about our resort experienced as a visitor.I am glad to know that you enjoyed the services.We look forward to welcoming you back as a resident guest in not too distant future.
Best Regards,
Philippe Guitton
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 20, 2014 via mobile

When researching the Constance , we had our concern about the resorts selling features, it's size, and it's ability to cater for honeymooners, couples and families. We look for locations that are small, quiet and isolated.
However, despite our concerns, we booked and were not disappointed .
We booked a junior suite , ground floor 20 m from the beach. It was great. Good space, had everything you wanted , could walk out of the patio doors straight into the pool, or another 10m and straight into the sea.
What the Constance manages to do is cater for those 3 categories of client without conflict. The location is large but delightful. 2 beautiful bays, mangrove forest and surrounding hills . It is because of this that at no time (we were there just before Easter, and they said they had never been so full) did you feel you were in a busy resort or the loss of privacy.
Perhaps, in our view, the key to their success was management and staff. We did not come across a member of staff who did not go out of their way to help and seemed very happy to do so. We had one or two issues over our 12 nights, but mananagement sorted them immediately. And by immediately we mean within 30 minutes. This was then followed up by a phone call to see if it had been resolved.
Any organisation and it's clients will have problems, but it is the way in which management resolve those problems that make the difference . In our experience the Constance were very good at this. Senior management was always in evidence . To the point that one evening the resort manager was a buggy driver.
The food was very good without being spectacular, but this does not pretend to be a gourmet location.
There is one criticism that we would agree with and the a/c is not the best in the world but we know management are aware of this.
We will return to Constance one day , all be it ,perhaps, a different location. We believe they are very good at what they do.

Stayed April 2014, traveled as a couple
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EpheliaResort, General Manager at Constance Ephelia, responded to this review, April 20, 2014
Dear Guest,
Thank you for this detailed review about the resort.Our resort caters to a wide variety of clients and is spread out over two acres of land which gives space for every guest to find their place of peace and tranqulity whilst havng the availibility of activities.
We sincerely thank you for your encouraging and kind words of praise for our hotel and services. Your generous indication of our performance will be a source of inspiration.
Hope to welcome you back at Constance Ephelia in not too distant future.
Best Regards,
Philippe Guitton
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 18, 2014

My husband and I are newlywed and we went to the Seychelles for a belated honeymoon we booked a beach villa with a private pool and half-board through Destinology as although it was extremely expensive it was the best rate we could find.
When we arrived at the hotel we were able to drive directly to the front door of our villa and were greeted by several fabulous staff members and who checked us in in our bedroom! Very convenient after such a long journey and feeling like I needed a nap! We were signed a personal host Saty who was very charming and helpful and he gave us a mobile to call him if ever we needed anything, he was absolutely delightful and organised a honeymooners breakfast on the beach as a surprise amongst other things (free of charge!) We loved him.
The beach villa was stunning, literally about 30 m from the beach (North side), beautifully decorated and so decadent to have our own pool.
There are several restaurants to choose from with half-board but our favourite was Corossal with the most enormous, diverse and delicious selection and then for more intimate evenings the smaller Helios and Seselwa again with a variety of selections each night.
We were there for 10 days and it was literally paradise. being in a villa meant we didn't feel like we were at a hotel but in our own private home, really quiet and spacious but still convenient to get to the beach and restaurants (the resort grounds are quite big but we enjoyed walking around and couldn't understand why everyone else seemed to take golf buggies everywhere!) and obviously just amazing to have our private pool, we could even go skinny-dipping what be warned the staff will come round at 3 o'clock-ish with cakes - of course they ring the bell but you can see through the slats of it!
We were there end of February/beginning of March and there were flash bouts of rain for short periods each day but it didn't disrupt our enjoyment. The beach is unbelievable; crystal clear water, and totally calm sea - divine.
The staff are lovely, the place is paradise and we couldn't fault it. The only issue for us was the cost but can you put a price on paradise?! (Clearly you can, and it is very high! but totally totally worth it. As soon as we have saved up again we will be back!)

Room Tip: if you have the money definitely go for a villa
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  • Stayed February 2014, traveled as a couple
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Helpful?
Thank Lessmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EpheliaResort, General Manager at Constance Ephelia, responded to this review, April 20, 2014
Dear Guest,
Thank you for choosing Constance Ephelia i for your stay in Seychelles.
The team at the hotel and I are delighted to see that you have carried back fond memories of your stay at our resort.
I have taken the liberty of sharing your feedback with the team. Your comments will further encourage us to continually strive to meet and exceed the expectations that our guests have from Constance Ephelia.
Hope to welcome you back soon.
Best Regards,
Philippe Guitton
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Constance Ephelia

Property: Constance Ephelia
Address: Port Launay, Mahe Island, Seychelles
Phone Number:
Location: Seychelles > Mahe Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Mahe Island
#5 On the Beach Hotel in Mahe Island
#5 Spa Hotel in Mahe Island
#6 Luxury Hotel in Mahe Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Constance Ephelia 5*
Number of rooms: 309
Official Description (provided by the hotel):
Spacious contemporary accommodations surrounded by lush landscape and scintillating lagoons, a beautiful spa village to revive your senses; choose from one of our 42 Tropical Garden View Rooms, 184 Junior Suites, 40 Senior Suites, 17 Family Villas, 16 Beach Villas, 8 Hillside Villas, 5 Spa Villas or our unique Presidential Villa. Choose an accommodation that suits your needs, whether it’s one of the magnificent Junior Suite or the unique Presidential Villa. Feast on delicious dishes and cocktails while marvelling at the deep blue of the Indian Ocean with a private dinner on the beach or in one of our restaurants. For a truly pampering moment, choose from a canopy of treatments from U Spa by Constance while your kids are having their share of adventures and fun at the Constance Kids Club.Situated on two of the most beautiful beaches on the island of Mahe, overlooking the marine national park of Port Launay, Constance Ephelia enjoys a unique location set within 120 hectares of land with luxuriant and rare vegetation. All suites and villas are spaciously designed and stylishly decorated with breathtaking views on either the luxuriant garden or partial view of the Indian ocean. ... more   less 
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Also Known As:
Constance Ephelia Hotel Mahe Island
Constance Ephelia Seychelles/Mahe Island

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