We had a fantastic and lavish breakfast the first morning of our 2-night stay at the Guest House. One of the main reasons we booked the room was that the restaurant got such high praise. When we asked to reserve a table for dinner, we were told by Sara that they might not serve dinner that night because they had family visiting. But lucky for us, Israel did decide to offer dinner to us and a few other guests. He was very friendly and accommodating when we placed our order. Service was slow but we were patient knowing that Israel was trying to do both the cooking and the service. When the main courses arrived, we immediately saw that he had made a mistake in one of the orders. I walked to the kitchen area to let him know, politely, that we had gotten the wrong dish, probably someone else's order. I returned to the table, and Israel's wife Sara came over. She looked at us and said, "You shouldn't have eaten it if it wasn't your order." We were shocked as she continued, "That was wrong of you, you should not have touched it."
I had to work very hard not to lose my temper at her rudeness: not only had we not touched the dish, but even if we had, it was their mistake, not ours, and we notified them immediately. Her attitude was so terrible that it ruined the dinner and put a cloud over the entire stay in Arbel. We heard Israel arguing with her back in the kitchen, and he made an effort to come back to the table to ask us how everything was. We felt badly for him but the damage was done.
We left the next morning earlier than planned, without eating breakfast, simply to avoid Sara who clearly did not consider us customers worthy of respect. It is clear that she does not enjoy the hospitality business and sees her "guests" as inconveniences. If they're serious about running a restaurant, Israel should let her stay out of the public eye and hire a professional assistant who knows how to be gracious and courteous.