I took a pilgrimage group for 3 nights, following 6 nights at the Star Hotel in Bethlehem where the service was first class. The rooms were lovely, as was the lobby and dining room. We were, however very disappointed in the service...or lack of!!! I was the group leader, organiser, and asked for wake up calls on each of our 3 mornings there, and we didn't get them. I had to ring and tell reception that I had no call, so they could ring the group...late! I came back early on Wednesday so the group could have a swim in the lovely pool, but was told it was closed, ' for chlorination' so we never got into it as it didn't open until 10am and we were out by then. The food in the dining room did not look very appetising, and I didn't really enjoy the meals I had, though some of the group were ok about the food, others said the food was much nicer at the STAR. The beds were made nicely and towels replaced daily, but I don't think there was much vacuuming of carpets as there were bits on the floor which did not get cleaned.I felt that the Star hotel in Bethlehem was a pilgrims hotel, but the Bali is a commercial hotel and not ideal for pilgrims.