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“paid for a boutique spa room - definitely didn't get it”

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Kibbutz Ein Gedi Country Hotel
Certificate of Excellence
DF
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“paid for a boutique spa room - definitely didn't get it”
Reviewed January 28, 2014

While the Kibbutz is lovely, with beautiful gardens and a delightful spa, the room was a huge disappointment. I paid US$250 for a "boutique hotel spa room", supposedly in a new section of the hotel advertised through the internet as more luxurious. The room was no better than a room in any highway motel in the US, very basic with cheap toiletries, dingy lighting, and no sound isolation at all, so that I could hear everything in the next room and outside, including a baby crying throughout most of the night.
What's good: the spa within the hotel is lovely, the grounds are nice for a walk, it is quite close to the natural reserve, Masada, and a spa outside the hotel with access to a private beach on the Dead Sea.
What's bad: the high cost for a lousy room, the breakfast variety is good, as anywhere in the Middle East, but the dining room is dated and uninviting.
Service is mostly indifferent, but one event really bothered me. I was at the spa within the hotel reading a book, and they were closing, but instead of approaching me to let me know that it was closing time, the woman there yelled at me from across the room "lady you need to leave!". Not five star service by far.
I would suggest visiting the Dead Sea on the Jordan side, far better service and way more luxury for the same price.

Room Tip: If indeed the hotel does have boutique spa rooms, make sure you get what you paid for.
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  • Stayed January 2014, traveled solo
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Helpful?
4 Thank sibarita78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
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English first
Eatontown, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2013

From the lush greenery of this oasis hotel to the beautiful animals roaming the grounds, this hotel awakens an appreciation of nature's beauty. The room was very warm and comfortable and the toiletries supplied were all derived from Dead Sea minerals. Many of the rooms have an outdoor sitting area with a small table. The food was plentiful and delicious. Upon check-in we were given passes to visit the hot springs nearby. I can't wait to visit there again.

Room Tip: Ask for a room with an outdoor sitting area.
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  • Stayed June 2013, traveled with family
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Helpful?
2 Thank LSRose37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level 5 Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 22, 2013

The Kibbutz is located amid the Dead Sea with excellent activities in the surroundings. The kibbutz itself is a wonderful oasis of green plantations. The rooms are comfortable and nice equipped, much better than other kibbutz's. The spa is nice and quiet since most of the guests find it expensive and prefer to skip it.
Two major disadvantages: first, the hotel is over-priced, especially if you remember it is not a starred hotel (we paid US$425 for 1 night HB in the "mini-suite"!!!).
Secondly, part of the crew is very unprofessional with their attitude to the guests. Complaints were not accepted and dull excuses were given.

  • Stayed October 2013, traveled as a couple
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    • Cleanliness
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Helpful?
3 Thank Bensh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Level 5 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 11, 2013

Mixed reviews have let us know that some rooms are small stark kibbutz accommodations while others are larger newer and with better views. Trying to reserve the latter type has been an exercise in frustration. One person at the hotel assured me that a deluxe room is the better kind then another claimed this is not so. I have a superior room and still don't know if it's better or worse than a deluxe.
I must also say, the people on the phone have been far from friendly or patient.
Our upcoming holiday is a big expense for us. We chose to have it in Israel although one can spend a week in Turkey or Greece for the price of a weekend here. I do hope that upon arrival we will not continue to be disappointed and will be able to report later on a pleasant stay as well as help clear up the room status for others!

  • Stayed September 2013, traveled with family
    • Service
Helpful?
2 Thank libidess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 18, 2013

This place was one of the nicest we stayed at in Israel. We wanted to be close to Masada to climb early in the morning. It was about a 20 minute drive. The rooms were quiet, clean and spacious. There was fresh fruit and cookies in the rooms when we arrived. The staff were friendly and accommodating. The grounds were lovely and the breakfast(included) was the best we had on our trip with a large variety of fresh. tasty food. The pool was also nice. Guests receive vouchers for the beach and spa facilities which were close by. The hotel provided a shuttle service if you did not have a car. I was shocked when I saw some bad reviews received by this property. All decent accommodations in Israel are pricey. We found this place very comfortable.

  • Stayed August 2013, traveled with family
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Helpful?
2 Thank SusanC155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 20, 2013

I stayed here with my boyfriend (we're in our late 30s). I read great reviews and wanted to be near Mesada for an early morning climb. The hotel is very kibbutz-y and not luxurious in the least. Feels very institutional lacking any quaintness at all. I would have much rather stayed at a nice hotel on the Dead Sea or a quaint B&B. Breakfast was in a big dining hall - again no ambiance but the buffet was quite good

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
3 Thank Dari K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padova
Level 4 Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 11, 2013 via mobile

Absolutely expensive for a very poor Room but the worst thing was the service! At reception a very arrogant young girl told us everything in 10 sec gave us the key and we walked 45 min whit lagguages to find the Room in the park (this is a kibbutz not an hotel) whit no one helping us.
Then we had to spent about 30$ each to dinner Also if we wanted just a simple salad!! Reason: u are in the desert place ther r no other restaurant and you have to pay a flat price for a self service so if you want just a simple thing you pay as if u eat a full lunch!!!
Then at check out they hurry us 15min before the right time so we run to the reception but there we had to wait 50 min to check out!!! The only nice thing is the location for the rest save your money and go ahead looking for cheaper and more friendly place here u waste your time and money

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Alkadia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kibbutz Ein Gedi Country Hotel

Property: Kibbutz Ein Gedi Country Hotel
Address: Ein Gedi 86980, Israel
Location: Israel > Dead Sea Region > Ein Gedi
Hotel Style:
Ranked #3 of 6 Specialty Lodging in Ein Gedi
Price Range (Based on Average Rates): $
Number of rooms: 176
Official Description (provided by the hotel):
The 176 room Ein Gedi Kibbutz Resort Hotel is located in one of the most scenic areas in the world, on the edge of the Judean Desert, overlooking the mineral-rich Dead Sea and Moab Mountains. Ein Gedi Country offers a variety of safari routes in the wild, remote interior of the Judean Hills. ... more   less 

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