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“Not good at all” 1 of 5 bubbles
Review of Leonardo Suite Tel-Aviv Bat-Yam

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Leonardo Suite Tel-Aviv Bat-Yam
Ranked #1 of 3 Hotels in Bat Yam
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Not good at all”
1 of 5 bubbles Reviewed August 20, 2013

Three weeks before our arrival, I phoned the hotel to ensure: 1] our suite had 3 separate beds (twin bedded room with a sofa bed) as I was travelling with my son and nephew and none of us wanted to share a double bed, and 2] as we were booked on a coach tour to Jerusalem leaving the hotel at 6.30am the morning following our arrival, a packed breakfast would be provided for us before we left. We were asked to remind the reception staff when we checked in that packed breakfasts had been ordered.
On our arrival, the receptionist insisted that I had not ordered packed breakfasts, and as we had not ordered in advance, she could not provide them – her attitude was particularly aggressive. I managed to insist that she phone her manager, and as a result, it was agreed that packed breakfasts would be made for us.
We got to our room to find all was not well. We had been given a suite with one double bed. The room was also half the size of the one we had booked. We clambered back down to reception, where we were told in no uncertain terms that we had been given the correct room. Whatever happened to staff training in this hotel, I will never know. The receptionist then suggested they put an extra bed in the room, clearly oblivious to the fact that there was hardly room for all three of us and our luggage, let alone another bed. Further calls to the manager resulted in providing us with an additional room for that night and the promise that we would be moved to the suite we had ordered and paid for the following day. By this time it was midnight and we were all completely exhausted. This was the first trip to Israel for my son and my nephew and I was both furious and ashamed about the way we had been treated.
The packed breakfasts did turn up, albeit 20 minutes late, and we managed to join our guided tour by the skin of our teeth.
Adding to the list of disappointments was the lack of fresh towels and shower gel in the room – we had to ask on several occasions for them. The lifts were very slow, and would stop at a floor for long periods of time, which meant reaching the 17th floor, (our room), was a real crawl. My son lost patience most times and resorted to using the stairs which were quicker most times. Incidentally, he found the stairs constantly peppered with cigarette ends. Nasty!
Whilst the breakfast was a self-service buffet, which was very good for both choice and taste, the coffee was served at the table and service was poor and rude. We ordered coffee as we sat down, but had to remind the wait staff twice more as nothing had come. The coffee eventually arrived 25 minutes later, after we had finished eating. The staff had the gall to accuse me of only having ordered the coffee a mere two minutes beforehand! Perhaps the empty dirty plates on our table should have been a clue that we hadn’t made it up.
The hotel did have a few good points. The air conditioning in the suite which the hotel finally gave to us was excellent (the same unfortunately couldn’t be said for the corridors, lifts or lobby). The buffet breakfast was also excellent. The outdoor pool on the 7th floor overlooking the sea was nice.
All in all an extremely disappointing stay at a hotel and I would recommend anyone considering staying there to seek alternative accommodation. Judging by the continual arguments the management were having with other guests (my Hebrew is not good enough for exact translations) it would appear that we were far from alone with our problems. I think staff training courses in how to deal with customers would not go amiss. Perversely, it would seem, as a gesture to good customer relations, we were given a special reward card to give to the best and most helpful member of staff! Really? We managed to laugh this off and decided it should be given to the sign writer who spelt business ‘buisness’ on the metal plaques in the lifts when referring to the ‘buisness floors’ and ‘buisness lounge’. At least they made us smile.

Room Tip: Make sure you choose the larger suites, the small ones are minute.
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  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Oliverandroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Front Office Manager at Leonardo Suite Tel-Aviv Bat-Yam, responded to this review, September 8, 2013
Dear Guest,
Thank you for taking the time to add your comments.
I was disappointed to read your comments and to understand that unfortunately we didn’t succeed to reach your expectations.
As you may know august is the high season of the year with very high occupancies therefor flexibility is a rare commodity and for that reason an additional
Room was provided to you free of charge for your nephews convenience.
Maintenance is a non ending matter and we put all of our sources into it, not long ago, July, we have installed brand new comfortable sofas into our suites.
Service in key for any Hotel Success and all of the Hotel staff are well educated from D1 that guests needs comes before all.
All of your comments have been well forwarded and analyzed by each department manager.
I hope that we will have the pleasure of hosting you again within our premises and make sure it will be a more successful stay.
Sincerely yours,
Tomer Poleg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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308 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
london
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 9, 2013

I stayed last month, 1st time in Israel and so need somewhere comfortable, helpful but also knowledgeable as I came in from London.
Couldn't recommend it enough, location was perfect to access the best of the area and the staff helped me find my way around with great recommendations.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 14, 2013

My stay here at the Leonardo Suite's was amazing. I'll definitely come back whenever I'm in Israel. The staff are extremely nice and helpful! Amazing water views, amazing rooms, amazing food, etc... what can I say? This place really was top notch!

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Avi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed June 6, 2013

We stayed there for a week. The rooms are nice. we had a junior suite, and it was very convenient. But the main things were the location - on the beach directly, and immediate access to Ayalon highway that gets you anywhere very fast.
But above all, the staff, and especially the kitchen team were so friendly and caring - the food was great and plentiful and the restaurant had great sea view.
I strongly recommend

Room Tip: Some of the rooms have been remodeled
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  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dspitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bat Yam, Israel
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed June 2, 2013

The company sells the suites like very luxury and very good service.
WRONG.
The suite is not more than 3 stars
The staff service very bad. Problems to change towels at time, bad room cleaning. At the reseption do not respond in a good maner.

Room Tip: For this price, look for another hotel
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  • Stayed May 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Saul_Coval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 27, 2013

I really like that hotel! Peaceful , nice and what is the most important gives you the feeling of rest. Just looking around , sandy coast, see line , sun!!!! Want to come back already:) Bat Yam is a great place to stay, not busy as Tel Aviv , but still the center of the country. A lot of restaurants kosher and non-kosher.

Room Tip: Take rooms higher than 7th level. You will enjoy the tremendous view!
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  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Taramtadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 25, 2013

If you don't mind being in Bat-Yam (15 minute drive from Tel Aviv-Jaffa), this is your best choice. The rooms were HUGE, the staff friendly and location....RIGHT ON THE BEACH. Again, Bat Yam is a little out of the way for some, but if you have a car (free parking) and don't mind being in a suburb, this hotel is amazing. They were also very cooperative when we asked for a late checkout.

Only Downside....The hotel is also housed in a bank/mall/entertainment center on the beach. The sign advertising the Hotel Specifically is only seen if you are coming off the Ayalon Highway Exit towards Bat Yam. We were coming from downtown Tel Aviv and were lost for 20 min even though we were in front of the hotel the whole time....we couldnt see the sign.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank skiboy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Leonardo Suite Tel-Aviv Bat-Yam

Property: Leonardo Suite Tel-Aviv Bat-Yam
Address: 99 Derekh Ben Gurion, Bat Yam 5955612, Israel
Location: Israel > Tel Aviv District > Bat Yam
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Bat Yam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Leonardo Suite Tel-Aviv Bat-Yam 4*
Number of rooms: 116
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Also Known As:
Leonardo Suite Tel-Aviv Bat-Yam Hotel Bat Yam
Mercure Bat Yam
Mercure Hotel Bat Yam

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