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Leonardo Suite Tel-Aviv Bat-Yam
Ranked #1 of 3 Hotels in Bat Yam
Reviewed August 15, 2011

Customer service is terrible, front desk staff are rude, ignorant, unhelpful and extremely slow.
Breakfast staff were helpful and very friendly, the best aspect of the hotel, but then all of a sudden they were all fired (after 5 years service) and a new breakfast crew were hired that were extremely sour, not at all friendly or helpful a bit like the front dest staff.
The rooms are shabby and the furniture is old.
I wouldn't recommend anybody staying here, avoid at all costs. The rooms are extremely expensive as well.

  • Stayed: August 2011, traveled on business
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2  Thank Ronaldo75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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160 - 166 of 355 reviews

Reviewed August 9, 2011

Stayed for a week and it is still called the Mercure hotel but as I understand it is now runned by the Fattal hotel chain. Rooms are bigger than evrage hotels in Israel because they are more like small appartments without cooking supplies. The furniture could be redecorated because it is pretty old and also the TV is not of today.
There is no extra's in the bathroom exept soap, no little items like you will find in a lot of other hotels. Cheap toilet paper and no toilet brush. The floor in our room was not cleaned very well, there was alwways sand on the floor from the previous days. I payed for a deluxe room because they are on the higher floor and you need it because of the noisy street below, specially in the summer. The windows are not very sealed.

Room Tip: stay on higher floors, at least from 12 and up.
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  • Stayed: August 2011, traveled as a couple
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Thank welpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2011

We spent 2 nights at the Mercure Suites in Bat Yam in good weather and had a great time. We were with our kids (5 & 8) plus other family members - each family had one suite. Some of the best features are the location - 2 playgrounds in easy walk of the hotel and a great beach right across the street. The food is good. The serving staff are great and the hotel staff were also helpful. They are mostly Russian. There was some confusion about the pool opening (it wasn't) and meals that were or weren't being served, but other than that it was fine. We had some hotel meals and we brought a cooler with food and there was a refrigerator and a good but small selection of dishes, salt & pepper, etc. The balcony on each suite is great for a place to eat or for drying bathing suits. If you are interested, don't miss the synagogue one block away - also terrific. We ate at Tobego across the street (not kosher) where the food was very good. It's true the furniture at the hotel is old, but don't let the other reviews scare you, this place was great. Only caveat- not a place for an active toddler - there are various challenges the biggest would be the open pool in the breakfast room.

  • Stayed: April 2011, traveled with family
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3  Thank yabiahomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2011

Apart from the breakfast staff, the hotel staff in general did not value our custom, were unhelpful and rude. Personal belongings were taken from our rooms.
The room was okay but the furniture was out-dated and shabby. Not worth the price at all.
The location was good, amenities were average.
The best feature of this hotel was the breakfast staff, they were always kind and friendly. The management were rude and uninterested in meeting the needs of the guests. We were not treated as valued guests.

Room Tip: watch your belongings
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  • Stayed: March 2011, traveled with friends
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2  Thank greenkitty37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2010

I called in a reservation. The clerk repeated everything and heard it correctly. Upon check in the staff told be the rated quoted was a mistake. They then said I must pay 20% more. THEY WILL DO THIS BAIT AND SWITCH after you get parked and unloaded - WARNING. Then the hotel is advertised as having WIFI - NO WIFI worked when we made it! Decided after 1 hour and 10 calls... to take a shower - NO TOWELS IN ROOM. So if this is what you want then its for you. For normal travelers paying 230+ USD for a room with 1 bed and a pull out - NO WAY would I recommend it. Its worth $75USD at the very most. Mercure MUST change the management completely and retrain for proper customer service experience - AVOID THE MERCURE BAT YAM!

  • Stayed: July 2010, traveled on business
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2  Thank rico725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago
Google Translation

Room Tip: Eviter les étages élevés quand il y a du vent.
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  • Stayed: January 2018, traveled with friends
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Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
זהבית ה, Guest Relations Manager at Leonardo Suite Tel-Aviv Bat-Yam, responded to this reviewResponded 1 week ago

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Reviewed 3 weeks ago
Google Translation

  • Stayed: December 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Yutta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
זהבית ה, Guest Relations Manager at Leonardo Suite Tel-Aviv Bat-Yam, responded to this reviewResponded 2 weeks ago
Google Translation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leonardo Suite Tel-Aviv Bat-Yam

Address: 99 Derekh Ben Gurion, Bat Yam 5955612, Israel
Location: Israel > Tel Aviv District > Bat Yam
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Bat Yam
Price Range: $128 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Leonardo Suite Tel-Aviv Bat-Yam 4*
Number of rooms: 116
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Also Known As:
Leonardo Suite Tel-Aviv Bat-Yam Hotel Bat Yam
Mercure Bat Yam
Mercure Hotel Bat Yam

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