Customer service is terrible, front desk staff are rude, ignorant, unhelpful and extremely slow.
Breakfast staff were helpful and very friendly, the best aspect of the hotel, but then all of a sudden they were all fired (after 5 years service) and a new breakfast crew were hired that were extremely sour, not at all friendly or helpful a bit like the front dest staff.
The rooms are shabby and the furniture is old.
I wouldn't recommend anybody staying here, avoid at all costs. The rooms are extremely expensive as well.
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- Also Known As:
- Leonardo Suite Tel-Aviv Bat-Yam Hotel Bat Yam
- Mercure Bat Yam
- Mercure Hotel Bat Yam