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“Ruined our holiday”

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Leonardo Suite Tel-Aviv Bat-Yam
Ranked #1 of 3 Hotels in Bat Yam
Reviewed April 3, 2011

Apart from the breakfast staff, the hotel staff in general did not value our custom, were unhelpful and rude. Personal belongings were taken from our rooms.
The room was okay but the furniture was out-dated and shabby. Not worth the price at all.
The location was good, amenities were average.
The best feature of this hotel was the breakfast staff, they were always kind and friendly. The management were rude and uninterested in meeting the needs of the guests. We were not treated as valued guests.

Room Tip: watch your belongings
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  • Stayed: March 2011, traveled with friends
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2  Thank greenkitty37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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168 - 174 of 372 reviews

Reviewed July 8, 2010

I called in a reservation. The clerk repeated everything and heard it correctly. Upon check in the staff told be the rated quoted was a mistake. They then said I must pay 20% more. THEY WILL DO THIS BAIT AND SWITCH after you get parked and unloaded - WARNING. Then the hotel is advertised as having WIFI - NO WIFI worked when we made it! Decided after 1 hour and 10 calls... to take a shower - NO TOWELS IN ROOM. So if this is what you want then its for you. For normal travelers paying 230+ USD for a room with 1 bed and a pull out - NO WAY would I recommend it. Its worth $75USD at the very most. Mercure MUST change the management completely and retrain for proper customer service experience - AVOID THE MERCURE BAT YAM!

  • Stayed: July 2010, traveled on business
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2  Thank rico725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: February 2018, traveled as a couple
Thank Mor S
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זהבית ה, Guest Relations Manager at Leonardo Suite Tel-Aviv Bat-Yam, responded to this reviewResponded 1 week ago
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Reviewed 1 week ago via mobile
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Stayed: February 2018, traveled with family
Thank karentala12
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זהבית ה, Guest Relations Manager at Leonardo Suite Tel-Aviv Bat-Yam, responded to this reviewResponded 1 week ago
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Reviewed 1 week ago via mobile
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Stayed: February 2018, traveled on business
Thank אליקה צ
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זהבית ה, Guest Relations Manager at Leonardo Suite Tel-Aviv Bat-Yam, responded to this reviewResponded 1 week ago
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Reviewed 1 week ago via mobile
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Stayed: February 2018, traveled with family
Thank מוטי ק
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זהבית ה, Guest Relations Manager at Leonardo Suite Tel-Aviv Bat-Yam, responded to this reviewResponded 1 week ago
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Reviewed 1 week ago via mobile
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Stayed: February 2018, traveled as a couple
Thank ANNA H
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זהבית ה, Guest Relations Manager at Leonardo Suite Tel-Aviv Bat-Yam, responded to this reviewResponded 1 week ago
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Additional Information about Leonardo Suite Tel-Aviv Bat-Yam

Address: 99 Derekh Ben Gurion, Bat Yam 5955612, Israel
Location: Israel > Tel Aviv District > Bat Yam
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Bat Yam
Price Range: $144 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Leonardo Suite Tel-Aviv Bat-Yam 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Leonardo Suite Tel-Aviv Bat-Yam Hotel Bat Yam
Mercure Bat Yam
Mercure Hotel Bat Yam

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