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“Convenient location”

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Hotel Santika Mataram
Ranked #4 of 25 Hotels in Mataram
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Convenient location”
Reviewed October 29, 2012

I was here for business trip and the location is great, not to mention how easy it was to get a cab in Mataram. The room was great, the fluffy pillows are oh-so-awesome-it's-a-crime-to-wake-up, but the sheets are easily to unravel, if you are the kind of person who cannot stay still while you're sleeping, it'll be a problem and who knows you might landed ugly on the floor. Second, the bathroom was great, i always learn when you stay in a hotel, the "hang your towel to reduce the use of soap/detergent for washing and help to save the environment" policy, it won't happen in this hotel, i hanged out my towel purposely for the evening and next day use, the cleaning service just change my towel..every single time -___-". Next, the wi-fi, i don't think the wi-fi connections were integrated in every single corner of the hotel, so every time i move to another location (i.e from room to convention room/lobby/restaurant) i had to re-enter the username and password again and again which was a big fuss, the unstable connection from one spot to another made me devastated, it was really horrifying when i had emergencies and need to sent out e-mails. Santika, you need to fix this, especially when your guests are mostly doing business in the city. Lastly, reminded that the rooms and conference rooms weren't sound proof, i suggest to keep the speaker at the lowest volume, the entertainment/band somewhat very annoying to hear and gave out cheap hostels aura, it made my concentration went up in flames, or at least change the entertainment to piano only, so it'll be good for the hotel rating's and made it less tackier.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GiaPutri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Jakarta
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 23, 2012

I stayed two nights in Santika for a work trip. Location was very convenient, closed to the project office I'm working on. Lombok taxi stand is just outside the hotel, so there's no issue with getting a cab.

I arrived quite late in the evening, but the reception processed my check-in in less than 15 minutes. Service was excellent, staffs were friendly & helpful.

Its location in the centre of the town might be a problem for some people, in particular related to the noise level. However, you can ask for a room facing the east. I'm a deep sleeper, so I don't really have any problem.

Breakfast is standard and can be improved, but it's quite easy to find alternative places to eat nearby.

I enjoyed my stay in Santika Mataram & really hope the hotel can maintain its good service.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed October 10, 2012

I spent a night for business trip. The location is great, very close to the central goverment offices. The hotel is clean and the staff are friendly.The breakfast menus are standard. It take half an hour to reach senggigi beach from the hotel.

  • Stayed October 2012
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank fauzi y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 9, 2012

Brand new hotel, perfect place to stay for business, located at the heart of Mataram. We arrived at midnight, booked from the website 2 days before, and all we had to do is mention the booking name and from there the check in was very quick, probably one of the quickest I've had.

We stayed at room 107. The view isn't very good, overlooking the hotel's roof. The room however, is better than we expected. Certainly better than most 3 star hotel. One thing to note was there's no mini bar. The bed and pillows was very comfortable too. Bathroom was nice, with rainfall shower feature (hot and cold water of course)

Stayed only for one night, a stopover before heading to Gili Meno.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Handy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali, Indonesia
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 21, 2012

...there are already issues. Place looks great and imposing. Rooms good. Check in very odd - had to pay up front for the stay (never had this before in Indonesia). Open the credit card yes but pay in full? Wifi not up to business standard at all - a big disappointment cos hotels in Indonesia are generally terrific for wifi and it is more than not included in the price. The hotel is directly opposite a town square (alun alun) so walking outside the hotel attracts a lot of unwanted attention from young people who gather opposite. Motor bike and traffic noise from the road is very loud in the rooms (second floor) and not good for sleeping. Very bad news for this hotel. No mini-bar! Should have stayed in Senggigi!

Room Tip: As far from the road as possible but I am afraid this wont even help particularly on weekends.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank denpasar52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review, November 4, 2014
Greetings from Hotel Santika Mataram-Lombok,

Dear Denpasar52, Bali, Indonesia,

Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us.

We are taking the positive input your comment. We do apologize that the facility is not match with your expectation. As you may know that our hotel is a business hotel and located in the central city and we have successfully coordinated with local authority to avoid motorbike parked in front of the hotel because disturbing our guest with their activity. We have been upgrading the wi-fi connection.

Recently there are many changes in our lovely hotel, we are upgrading the breakfast with many selection. From Monday to Friday evening time we have daily culinary program. Which serves a variety of local and international menu options accompaniment of acoustic music. We have signature dish called tengkleng kambing (lamb curry) and oxtail soup, we are guarantee the best taste in town.

We are much looking forward to welcome you back in the future visit.

Best regards,

Reza Bovier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
Level Contributor
142 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed September 13, 2012

We stayed here on a business trip for a few nights. It is very new only opened for about 3 months, so everything is very fresh and perfect. Check-In was friendly and efficient and we were soon in our room, which was very nice. The Wi-Fi was hit and miss and there was no mini-fridge/bar in the room. Breakfast was a good buffet selection of mainly Indonesian food and was very tasty. Unlike many hotels they don't start clearing away 20 minutes before the buffet is mean't to end, but wait till 10am and then ask you if you would like anything else which helped us relax a lot more. There is a nice swimming pool with plenty of sun. The only strange thing was you could not get an alcoholic beverage, there was no bar. The hotel is in a pleasant street across from a park. A very nice stay.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ian Raymond C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 2, 2012

Stayed there for a night. I was informed that the hotel has just been operating for two months, so clearly everything works just fine. Room was clean, the staffs were helpful and friendly. Great location Not too far from the airport. And the breakfast was ok. The only problem i had was the shower area was partially covered so the entire bathroom get wet easily.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pratiknya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Santika Mataram

Property: Hotel Santika Mataram
Address: Jln. Pejanggik No. 32, Mataram, Lombok 83231, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Mataram
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 25 Hotels in Mataram
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Santika Mataram 3*
Number of rooms: 123
Official Description (provided by the hotel):
Hotel Santika Mataram is strategically located in the most prestigious central city, where the government offices and business buildings are there. Just 5 minutes to Mataram Mall shopping complex, other shopping area and the new icon of the city called Islamic Center building. The beautiful Sengigi Beach is just 15 minutes drive away. At Santika Hotels & Resorts we combine local traditions with a natural touch to bring our guests the very best in Indonesian hospitality. At Santika, you can always be sure of a warm welcome. ... more   less 
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Also Known As:
Hotel Santika Mataram Lombok

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