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“A Good Business Hotel in Mataram” 4 of 5 bubbles
Review of Hotel Santika Mataram

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Hotel Santika Mataram
Ranked #4 of 24 Hotels in Mataram
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A Good Business Hotel in Mataram”
4 of 5 bubbles Reviewed October 9, 2012

Brand new hotel, perfect place to stay for business, located at the heart of Mataram. We arrived at midnight, booked from the website 2 days before, and all we had to do is mention the booking name and from there the check in was very quick, probably one of the quickest I've had.

We stayed at room 107. The view isn't very good, overlooking the hotel's roof. The room however, is better than we expected. Certainly better than most 3 star hotel. One thing to note was there's no mini bar. The bed and pillows was very comfortable too. Bathroom was nice, with rainfall shower feature (hot and cold water of course)

Stayed only for one night, a stopover before heading to Gili Meno.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Handy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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226 reviews from our community

Traveler rating
    47
    133
    39
    4
    3
See reviews for
36
24
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113
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Bali, Indonesia
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed September 21, 2012

...there are already issues. Place looks great and imposing. Rooms good. Check in very odd - had to pay up front for the stay (never had this before in Indonesia). Open the credit card yes but pay in full? Wifi not up to business standard at all - a big disappointment cos hotels in Indonesia are generally terrific for wifi and it is more than not included in the price. The hotel is directly opposite a town square (alun alun) so walking outside the hotel attracts a lot of unwanted attention from young people who gather opposite. Motor bike and traffic noise from the road is very loud in the rooms (second floor) and not good for sleeping. Very bad news for this hotel. No mini-bar! Should have stayed in Senggigi!

Room Tip: As far from the road as possible but I am afraid this wont even help particularly on weekends.
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank denpasar52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review, November 4, 2014
Greetings from Hotel Santika Mataram-Lombok,

Dear Denpasar52, Bali, Indonesia,

Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us.

We are taking the positive input your comment. We do apologize that the facility is not match with your expectation. As you may know that our hotel is a business hotel and located in the central city and we have successfully coordinated with local authority to avoid motorbike parked in front of the hotel because disturbing our guest with their activity. We have been upgrading the wi-fi connection.

Recently there are many changes in our lovely hotel, we are upgrading the breakfast with many selection. From Monday to Friday evening time we have daily culinary program. Which serves a variety of local and international menu options accompaniment of acoustic music. We have signature dish called tengkleng kambing (lamb curry) and oxtail soup, we are guarantee the best taste in town.

We are much looking forward to welcome you back in the future visit.

Best regards,

Reza Bovier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
Level Contributor
139 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed September 13, 2012

We stayed here on a business trip for a few nights. It is very new only opened for about 3 months, so everything is very fresh and perfect. Check-In was friendly and efficient and we were soon in our room, which was very nice. The Wi-Fi was hit and miss and there was no mini-fridge/bar in the room. Breakfast was a good buffet selection of mainly Indonesian food and was very tasty. Unlike many hotels they don't start clearing away 20 minutes before the buffet is mean't to end, but wait till 10am and then ask you if you would like anything else which helped us relax a lot more. There is a nice swimming pool with plenty of sun. The only strange thing was you could not get an alcoholic beverage, there was no bar. The hotel is in a pleasant street across from a park. A very nice stay.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ian Raymond C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 2, 2012

Stayed there for a night. I was informed that the hotel has just been operating for two months, so clearly everything works just fine. Room was clean, the staffs were helpful and friendly. Great location Not too far from the airport. And the breakfast was ok. The only problem i had was the shower area was partially covered so the entire bathroom get wet easily.

  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Pratiknya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 20, 2012

Stayed here on our last night after spending some time in Senggigi and Gili T to get closer to the airport for our 5 AM flight.

The good stuff:
-About 35-45 mins away from the Praya airport (new), with still easy access to food and other necessities. Hotels in Kuta Lombok area (Southern part) are actually closer to the airport but there's only one 3 or 4 star hotel in that area (at the time was fully booked)
- Very helpful and courteous staff.
- Everything turned out just fine (room service/food, wake up call, taxi arrangement). They also agreed to extend the pool hours for me at night :)

The not-so-good stuff:
-Not a big deal at all but did find the shower area in the bathroom to be weirdly arranged. It's only partially covered with a narrow piece of glass. The more you increase the water pressure, the more likely the entire bathroom floor gets wet :P

  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nyer8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mataram
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 4, 2012

very great city hotel. located between NTB bank( the largest bank in lombok) and governoor office. in front of mataram public park.... so easy to go everywhere....
amazing....... nice service n facilities........
great.....

  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wahyu p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
108 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed July 28, 2012 via mobile

i stay there just 2 weeks after their opening, very nice new hotel at the city centre, perfect place to stay away from the crowded gili. price is very good considering they give me a room upgrade at that time. just stay there whenever you go to mataram and enjoy your stay

Stayed June 2012, traveled on business
Helpful?
1 Thank gondel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Santika Mataram

Property: Hotel Santika Mataram
Address: Jln. Pejanggik No. 32, Mataram, Lombok 83231, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Mataram
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 24 Hotels in Mataram
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Santika Mataram 3*
Number of rooms: 123
Official Description (provided by the hotel):
Hotel Santika Mataram is strategically located in the most prestigious central city, where the government offices and business buildings are there. Just 5 minutes to Mataram Mall shopping complex, other shopping area and the new icon of the city called Islamic Center building. The beautiful Sengigi Beach is just 15 minutes drive away. At Santika Hotels & Resorts we combine local traditions with a natural touch to bring our guests the very best in Indonesian hospitality. At Santika, you can always be sure of a warm welcome. ... more   less 
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Also Known As:
Hotel Santika Mataram Lombok

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