There seemed to be a complete lack of organisation! we were not really greeted when we arrived, had no idea where everything was (room, beach etc), no idea about tours. The only time we were really spoken to was when we were leaving (after a decent length stay) and were told "oh you guys are leaving already"
I think the owners were away for a while and the proxy team of management seemed to be either surfing or chilling on their computers. Sweet job for them! Really, we have travelled extensively and love remote but have never come across such a weird vibe. I mean, we don't need to be waited upon at all but this was extreme!
Having said that food was really good, the locals were super cool and the surf wasn't too bad at all.
From looking at previous reviews I would have to guess things would be much better when the owners are in house.
- Official Description (provided by the hotel):
- Eco focused and set in a natural environment with two main reef surf breaks and a learners beach break. Snorkelling, scuba, massage treatments, all meals included in our packages, a wide range of activities including kayaking, stand up paddling, mountain biking, surfing, trekking, waterfall tours, aquaculture tours, volunteer programs to develop articifical reefs to promote aquaculture, a large property to explore. Another boutique resort close by is the sister resort of Heaven on the Planet and called Ocean Heaven. Ocean Heaven has five only rooms and staff are devote to looking after an exclusive group. All the above is set in a beautiful and untouched area. Meals include an extensive choice from our Western and local menu. Surf lessons are available, a yoga guru can be brought in if you so desire. Our resident dive instructor is also at your service. ... more less
- Also Known As:
- Heaven On The Planet Hotel Lombok