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“Perfect honeymoon location”
Review of Hotel Tugu Lombok

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Hotel Tugu Lombok
Ranked #3 of 175 Hotels in Lombok
Certificate of Excellence
Haslemere, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect honeymoon location”
Reviewed June 2, 2013

We spent 3 nights of our honeymoon at Tugu and we couldn't have asked for a better start!

We had an Aloon-Aloon Villa which was enormous and beautiful decorated with all the amenities you could ask for (large TV descretely hidden away, DVD player, dual air-conditioning and then little things like an umbrella, torch etc). The bed was large and very comfortable and although we didn't need it, there was mosquito repellent in various different forms provided. The bathroom was extraordinary! It was elegantly decorated and had an amazing brass bathtub (it really is worth waiting for it to fill up!).

The food was excellent with a good range of choice. The quality was superb with everything freshly made. We particularly loved our candle-lite dinner on the beach (but make sure you book in advance and put mosquito repellant on). While it is worth the price, the food is not cheap.

The service we received was world-class. Every single member of staff had a smile on their face, knew our names and couldn't do enough to help us from the General Manager Fernando who personally greeted us, to Hanny who was around every day to help arrange tours, dinners on the beach and anything we could have wanted to all of the waiters, groundsmen, security etc.

We had a slight hiccup with our airport pick-up so it's worth confirming your booking (but I think that may have been as much our fault as their's and all issues were very quickly rectified). We also took the Old City Tour which we felt was a little expensive for what it was but was still worth doing. We visited a number of temples, a touristy market for 'authentic' Lombok souvenirs and the main market in Mataram. Our visit to the Mataram market was one of the highlights not only of our time in Lombok but in Indonesia in general and we would thoroughly recommend everyone sees a bit of 'real' Lombok.

We didn't use the spa but the pool, beach and grounds were gorgeous. The pool was like a warm bath with beautiful views over the beach. The beach was pristine with a regular drinks service. They also have snorkeling gear and a kayak for guests to use free of charge. The grounds were extensive and well worth a walk around - we found some particularly friendly cows!

We particularly appreciated the little honeymoon touches we were treated to (but I won't give the surprises away) but I imagine the service you would get whether you were there on your honeymoon or for any other trip would be equally as special - they really do treat you like family.

Thank you to Fernando and your entire staff, we really do hope to one day come back.

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank WanderingLawrences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this review, June 4, 2013
Dear Tugu friend,
Thank you for taking your time off to post such an inspiring comment about our resort & how you have expressed your impression of our little Tugu with such finer details of service and the “Tugu touch “. I was delighted to personally convey your appreciation to all our staff members, they have read your review and I would like to inform you that you have brought huge smiles on their faces.
We are always committed to serve you with that extra smile from the heart.We are so happy that you have rated our resort as " Perfect honeymoon location".
We want you to consider Tugu as your own home. We are proud of being a part of the Tugu family because of happy guests such as you. Our mission is simple, to provide you with that extra special care, beautiful experience while visiting in Indonesia.
May we thank you once again for sharing your personal experience, we will be anxiously waiting for your next trip to Hotel Tugu Lombok. Please do not hesitate contact us for any assistance you may need from this end.
We are all very much looking forward to having you back as our dear friends anytime!
Our best wishes,
Roshan Fernando.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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TLV
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2013

Tugu Lombok is a hidden pearl located on the white sand beach of Sire, on the northwest coast of Lombok. We traveled for our honeymoon, staying at the unique Villa Puri Dadap Merah; which is basically a private Temple.
We have never experienced such an hotel concept; private pool facing the beach, private roof top offering a breathtaking view on the mountains and sea. The decoration is sumptuous respecting the Indonesian style.
It was very hard to leave our villa; But The Spa next-door is also amazing including the bigger Jacuzzi ever seen and we highly recommend to go diving to Gili Island.

Regarding the food and beverage, every meal we took were fabulous, I think it was the tastiest breakfast I have ever had. We really appreciate the tea time, every day around the pool.

Finally, the staff was very friendly, professional and detail oriented. A very good team, from the butler to the front office passing by the waiters and the drivers.

Until the check-out, we have been surprised when the entire staff was standing there, saying us a warm goodbye with flowers and smiles!

Thank you Tugu Lombok, we look forward to visiting you again!

Room Tip: ask for the Temple
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  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank mica27_w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this review, June 2, 2013
Dear Mica,
Thank you for taking time off to write a lengthy review. I & my team were delighted & inspired by your wonderful comments & sentiments expressed in your review. All of us at Hotel Tugu Lombok will say “big thank you" from the bottom of our hearts.
You have mentioned & described about the rooms, food & the “Tugu touch “experience , most importantly of our staff, we will be grateful & truly delighted to have such wonderful comments.
I shall personally covey your appreciation to all our staff members in general.
We are always committed to create only positive memorable experience for all our guests.
We do hope that with all the experience you had with us will bring you back to your favorite place in the near future on your next visit to Lombok.
Mica, thank you once again for well written & the experience expressed in your recent visit to our resort.
With warmest and fondest thoughts of you,
Roshan Fernando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 1, 2013

This place is unique....almost too good to be true!!!! The attention to detail in creating this resort is stunning and the puri dadap pool villa is probably the best and most dramatic hotel room (3 storey temple) i have ever stayed in!!!! The secluded location makes you feel like you are all alone on your own little beach paradise. All the staff made us feel at home and we had breakfast/lunch/dinner all over the resort and no request was turned away. The food, spa and in house cooking class were all amazing. My wife and I are vegetarians so the head chef would create a menu for us everyday which made our stay even more special. The most romantic and relaxing way to finish our honeymoon in Bali & Lombok. I can't wait to go back!!!!

Mr & Mrs Joshi

Room Tip: It is definitely worth paying the extra to stay in the puri dadap villa as there is nothing else lik...
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  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank Bhavin_J121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this review, June 1, 2013
Dear Bhavin,
Thank you so much for your great review which shows how happy you were at our resort. We are delighted the way you have explained all our facilities & services. This is what the Tugu staff can offer & always strive to deliver the best for our dear friends. We are happy that you have been a part of Tugu family & giving us a chance to serve you. This is why our little Tugu is famous for, we want you make this place as your own home.
Please do not hesitate to contact us if you ever plan another visit to our resort. We will be delighted to have you back & help you anytime.
Our best wishes,
Roshan Fernando.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 26, 2013

The hotel is beautifully appointed. You feel immersed in the romance of Indonesian culture. The bungalows are lovely with indoor/outdoor bathrooms. You are surrounded by stunning gardens and peace and tranquility. The staff are friendly and helpful. And it was delightful to receive a hand-made flower arrangement every morning on our way to breakfast. The food is delicious. You can enjoy the temple, spa, luxurious pool or the beach. Highlights were breakfast at sunrise on the beach and snorkelling just off the island of Gili Meno. We came away refreshed and rejuvenated. What a memorable holiday.

  • Stayed April 2013, traveled with family
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Helpful?
1 Thank pink_hyacinthe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this review, May 27, 2013
Dear Hyacinthe,
Thank you very much for posting a great review on TripAdvisor under " Memorable Holiday" heading.
We all appreciate the lovely words you have mentioned about little Tugu, particularly about our impressive location, ambiance, Tugu touch experience, spa treatments, the garden areas.
We are so happy to have such great comments from our dear guests, which give us tremendous motivation & happiness in our hearts.
We are looking forward to welcoming you back again for your next visit in Lombok.
With warmest and fondest thoughts of you,
Roshan Fernando.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 22, 2013

Tugu Lombok is a resort like no other. The owner is an antique collector and the place is filled with treasures from around the archipelago. A lot of effort has gone into creating a romantic, oriental experience, with all the luxurious trimmings. The staff go out of their way for you and are completely lovely. The food is delicious and they can organise trips out to the Gili Islands and around Lombok for you. Unlike big hotel chains that accommodate hundreds of nameless, faceless guests, at Tugu Lombok you become part of the family. One of the most original, beautiful places I've ever stayed.

Room Tip: Kampung Bungalows are great if you need twin beds. Bhargavad Gita suites looked divine with a view t...
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  • Stayed April 2013, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Tresb0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this review, May 24, 2013
Dear Tres,
Thank you for the valuable comment upon the Hotel Tugu Lombok and for your precious time to share it on Trip Advisor.

We were pleased to learn that you had a wonderful experience at the resort also a big thanks and appreciation of your compliments on our staff, food, location, as well as the ambiance of the resort.

We have always been committed to continuously offer our guests memorable experience & the “Tugu touch” hospitality which we are known of.

On behalf of the entire team, we certainly look forward to welcoming you back on your next visit to Lombok.

With best wishes,
Roshan Fernando.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 20, 2013

Jan and Clem
We arrived at Tugu very tired from a long car journey, Fernando greeted us in such a warm and friendly manner and we started to unwind. When we got to our room there was a warm bath ready to enjoy and relax us. The whole experience was one of caring and making us feel like one of the family.Nothing was too much trouble and our dinner served on the beach was something we will always treasure.Thank you to Fernando, Jacob, Tamam and all the staff for the wonderful service and all the little touches that we really appreciated. We loved staying at Tugu and we will happily return there and we thoroughly recommend Tugu Hotel, Lombok to other travellers to share the warmth and hospitality that is Tugu, Lombok. .

  • Stayed May 2013, traveled as a couple
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    • Cleanliness
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Helpful?
Thank Jan and Clem L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this review, May 23, 2013
Dear Jan & Clem,
Thank you for posting a review on TripAdviser. We are delighted to read your positive comments about the facts and we are grateful that you share your impressions. We, as a team so happy & proud to note that you have been treated well; this is what we are committed to deliver in all our Tugu Hotel properties.
We are very much looking forward to having you as our dear guests anytime! We are looking forward to welcoming you back again for your next visit in Lombok.
With best wishes & regards from all Tugu family.
Roshan Fernando.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 18, 2013

Tugu hotel is an excellent place to stay and relax for a few days.
To be honest, before arriving, we were puzzled by some of the comments read on Tripadvisor, and we had actually a very good experience :
- this is a special place, peaceful & quiet, the site and beach have a real natural beauty, and no traffic, no shops or restaurants on the beach,
- climate is warm 30°C and no rain, much dryer than Bali or Lombok inland,
- location is right in front of Guili islands, you can access by boat from Bali ( 2 hours speed boat, harbor is 15 mn from Hotel) or plane ( International airport is 1h30 drive from Hotel),
- the decoration is well integrated, maybe a little surprising for some items but not bad taste,
- rooms are spacious and comfortable,
- food is delicious (in particular fresh grilled fish) , and for the quality, it is not overpriced,
- you can swim at the beach at high tide, but not at low tide which in our case was only after 3pm, swimming pool is nice, and you can have a wonderful long walk on the beautiful beach especially before sunset,
- General Manager and staff are gracious and pay attention to provide a very personal service, the hotel is run very professionally.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Alex3364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this review, May 23, 2013
Dear Hugh,
Thank you very much for posting a great review on TripAdvisor.
We all appreciate the lovely words you have mentioned about little Tugu, particularly about our impressive location, ambience, our cuisine, staff , the room & impressive facilities. We are so happy to have such great comments from our dear guests, which give us tremendous motivation & happiness in our hearts.
We are looking forward to welcoming you to your " Excellent Hotel" in your next visit in Lombok.
With warmest and fondest thoughts of you,
Roshan Fernando.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Tugu Lombok

Property: Hotel Tugu Lombok
Address: Sigar Pejalin, Tanjung, Sire Beach, Lombok 83352, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Lombok
#3 Luxury Hotel in Lombok
#3 Spa Hotel in Lombok
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Tugu Lombok 5*
Number of rooms: 39
Official Description (provided by the hotel):
Located on the northwest coast of the island, the luxury art hotel sits on a private white-sand beach, within six hectares of mature coconut plantations facing the ocean and Mount Rinjani. It features beautiful artifacts and antiques inspired by ancient tales of Mahabharata, aimed to bring back the ancient romance of Lombok. In a blend between magical landscapes and unique artworks, legends and modern luxuries, Tugu Lombok captures the soul and romance that nobody had seen before. ... more   less 
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Also Known As:
Boutique Hotel Tugu Lombok

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