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“Our place”
Review of Hotel Tugu Lombok

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Hotel Tugu Lombok
Ranked #5 of 181 Hotels in Lombok
Certificate of Excellence
Reviewed May 4, 2013

The perfect balance of charming and rustic. But what made Tugu - Lombok so special? Well this is hard to describe. It is something you need to experience, but here we go.... At first sight you are in awe because the entrance is completely different, and you think where have I come? Then you may meet Fernando, the charming hotel manager (it´ll take you some time to understand what he is talking about, when he says feel home). Then you are armed by the completely exquisite dining area and so goes on and on, when you get to your room you think great, but when you get to the beach you conclude: this is simply phenomenal!!!! The staff (Jakob, Henry, Tamam, Hirman and the others) is outstanding, you will feel so flattered that your purest feelings will come alive, all of a sudden you´ll start smiling, just like that! Another thing that will catch you is the attention to detail it makes every woman fall in love with the place, where else are you called by your name and greeted with handmade floral creation every morning, find fresh little flowers all over your room and hand written leaves wishing you a good day?! In general it is so simple, so charming, exactly what you were looking for but weren´t able to explain. We´ll be back! For the skeptics I want to inform that We´ve waited one week before writing this review, maybe we would change our view, we have to confess that this place made a print on us!

  • Stayed: April 2013, traveled as a couple
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Thank Sandra_Eric_NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this reviewResponded May 5, 2013

Dear Sandra & Eric,
Thank you for taking your time off to post such an inspiring comment about Hotel Tugu Lombok, how you have expressed your impression of our little Tugu with such finer details of service and the “Tugu Touch “. I was delighted to personally convey your appreciation to all our staff members, & specially the ones you have mentioned the names, they have read your review and I would like to inform you that you have brought huge smiles on their faces .
We are always committed to serve you with that extra smile from the heart. We want you to consider Tugu as your own home. We are proud of being a part of the Tugu family because of happy friends such as you. Our mission is simple, to provide you with that exra special, beautiful experience while visiting in Indonesia, for you to remember even after you return back to your country of residence.
Sandra & Eric, may we thank you once again for sharing your personal experience, we will be anxiously waiting for your next trip to Lombok. Please do not hesitate contact us for any assistance you may need from this end.
Our best wishes,
Roshan Fernando.

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Reviewed May 3, 2013

Tugu Lombok was probably the best place we stayed at during our 2-week Bali & Lombok trip. It is pretty unique in terms of design and atmosphere and located on the beach. We stayed in a garden villa which was very spacious, it had an outdoor bathroom with a huge tub. Also, the staff is very proffesssional and friendly (in a genuine way). The beach itself is beautiful but you need booties in the water because of all the coral. The hotel has a good restaurant, the only downside is that breakfast is not included (the only place for us during this trip). Perhaps it should be considering the price level. One afternoon, we told the guest service manager that we wanted to go on a cycling trip too see the surroundings. He immediately arranged for one on the staff members, a local boy, to join us free of charge. His guidance made the trip so much better. Also we wanted to explore Lombok a little more so the hotel organized a day trip for us. Unfortunantely we ended up spending 7 hours in the car, despite the fact that we had specified that we wanted to trek most of the time. We complained about it to the guest relations managers, Mr. Henry and Mr. Jacob, the day after and I must say they dealt with it very professionally and gave us a fair compensation. They paid attention to us and made sure we didn't leave the place dissatisfied. By the way, if you want to go trekking head to the Tetebatu area, south of Mt Rinjani and a 2-hour drive from the Tugu. Overall we had a great time at the Tugu and can warmly recommend it if you are planning a trip to north Lombok.

Room Tip: We stayed in a garden villa which was very spacious, it had an outdoor bathroom with a huge tub.
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  • Stayed: April 2013, traveled as a couple
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Thank CarlSth2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this reviewResponded May 5, 2013

Dear Magnus,
Thank you very much for posting an impressive review on TripAdvisor - " True Lombok in a 5-star setting" . We are appreciative of your valuable feedback and are deeply encouraged by your kind words and comments on our hotel. The most importantly we are very happy that you has had a great time.
We all appreciate the wonderful words you have mentioned about little Tugu, particularly about our unique designs, ambiance, cuisine, staff & impressive facilities. We are so happy to have such great comments from our dear guests, which give us tremendous motivation & happiness in our hearts.
We are looking forward to welcoming you back again for your next visit in Lombok.
With warmest and fondest thoughts of you,
Roshan Fernando.

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Reviewed May 1, 2013

5 days in paradise on secluded white sandy beach surrounded by antiques, massive statues, rustic curios & smiling friendly & efficient staff. Doesn't get much better than this!! The special touches, afternoon tea, food, service & attitude of wanting to cater to your every whim combined with a casual & noninvasive approach is rarely achieved these days. The setting & pool are spectacular. Perfect for a getaway, honeymoon or escape (but not the place for those who want to be in the heart of the action or party animals) and only 10 minute taxi to boat harbour from Gili or Bali. Highly recommended if you want a special experience & a change from cutting edge modern back to traditional but luxurious Indonesian decor in a private, islolated position.

Room Tip: We chose middle sized option & it was huge. The bathroom or dressing room were the size of most...
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  • Stayed: April 2013, traveled as a couple
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Thank sandy2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this reviewResponded May 2, 2013

Dear Sandy,
Thank you for the valuable comment upon the Hotel Tugu Lombok and for your precious time to share it on Trip Advisor.
We were pleased to learn that you had a wonderful experience at the resort also a big thanks and appreciation of your compliments on our hotel concept, services as well as the facilities of the resort.
Our team have always been committed to continuously offer our guests a memorable experience & genuine hospitality from the hearts, in our words the "Tugu touch" experience.
On behalf of the entire Tugu team, we certainly look forward to welcoming you back on your next trip to Lombok.
With best regards,
Roshan Fernando.

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Reviewed April 29, 2013

I can't rave about this place more, from the moment we arrived in the taxi the service was second to none and this lasted throughout the stay. It is the most beautiful hotel with so much character and traditional features. The pool is vast and very peaceful overlooking the beach. The 30 minute massage was fantastic and were served ginger tea afterwards as we watched the sunset. The food was out of this world. There were hundreds of little special touches to this place and will definitely be returning. I recommend this place hugely and all the staff were wonderful and no ask would be too much. Thank you for such a wonderful experience!!!

  • Stayed: April 2013
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Thank Florabelle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this reviewResponded May 2, 2013

Dear Florabelle,
Thank you very much for posting a impressive report on TripAdvisor.
We all appreciate the lovely words you have mentioned about little Tugu, particularly about our impressive location, ambiance, our cuisine, spa treatments, the pool areas. We are so happy to have such great comments from our dear guests, which give us tremendous motivation & happiness in our hearts.
We are looking forward to welcoming you back again for your next visit in Lombok.
With warmest and fondest thoughts of you,
Roshan Fernando.

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Reviewed April 29, 2013

Beautiful beach and great staff in a small luxurious setting make a great holiday. ETHEREAL EXPERIENCE

Hotel is quiet and peaceful like Bali in the 60's and 70's..but perfect white coral sand beaches..service is incredible

Room Tip: Beach Front rooms are worth the premium
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  • Stayed: March 2013, traveled as a couple
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Thank AGRIG8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this reviewResponded May 2, 2013

Dear AGRIG
Thank you for the glowing testimonial of Hotel Tugu Lombok. We are glad that you were able to experience some of the "Tugu touch" services that we have to offer. We do our best to offer the most personalized services and experiences for all our guests and we will continue to try and exceed your expectations. We look forward to welcoming you back to the hotel again soon!
Best wishes,
Roshan Fernando.

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Reviewed April 24, 2013

The Tugu Lombok really is a hidden gem in the beautiful and so far almost untouched island of Lombok.

We stayed in their amazing Puri Dadap Merah villa and can only say that the attention to detail in creating this beautiful villa have really paid off. The restaurant not only has great architecture and a great setting overlooking the main pool and the ocean, but the food is also outstanding and the staff is prepared to give you a dining experience where ever in the wonderful grounds you desire to eat.

The standards of the property are just amazing with antiques dotted throughout, but what really set the experience apart from others was the standard and attention to detail of the staff. They all really went out of their way to make our stay relaxing and trouble free.

If you are looking for a part of paradise - go to the Tugu Lombok.

Room Tip: We stayed in the Pura Dadap Merah villa which has lots of privacy and real character, but also had a...
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  • Stayed: April 2013, traveled as a couple
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Thank Maja H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this reviewResponded May 2, 2013

Dear Maja,
Thank you very much for posting your review on TripAdvisor. We are delighted to read your positive feedback and are grateful that you share your impressions! It’s a pleasure to know that you truly enjoyed your stay with us. Thank you again for your nice comments. We are all very much looking forward to having you back as our guests anytime!
Best wishes,
Roshan Fernando.

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Reviewed April 23, 2013

Wow wow wow this was a real treat for us on our RTW trip. Being a real fan of architecture, interiors and antiques we decided to take a trip to Tugu after reading about it in our guide book. The entrance and dinning area was completely exquisite and phenomenal. We were a little apprehensive on visiting due to our long term travel appearance and from previous experiences in boutique hotels thought we might get, at best blanked and at worst thrown out! We needn’t have worried as we were given the warmest and most enthusiastic welcomes by one of the managers, really wish we could remember his name because he was excellent. We soon found his genuine passion rubbing off, and before we knew it we had committed to spending 3nights in their pool villa. We could not fault anything with this experience, the location, the décor, the food, the staff everything was exceptional. Also rare for a hotel of this type was the incredibly laid back vibe, we spent all day in our dressing gowns walking around the grounds and restaurant bare foot. We have stayed in some boutique hotels all around the world but this was by far the best. You could rave about every detail of this place but you really do have to experience it to believe it.

  • Stayed: September 2012, traveled as a couple
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Thank Meri_Jahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roshan F, Manager at Hotel Tugu Lombok, responded to this reviewResponded April 29, 2013

Dear Meri Jahn,
Thank you for the time you took to post a great comment of your experience at the Hotel Tugu Lombok. We are very happy to hear how much you have enjoyed your stay and the "Tugu touch experience”. Please always consider our home as your home in Lombok. Our little Tugu is geared to give such an experience as we are always committed to give best of hospitality to all our dear guests. Please do not hesitate to contact us if you ever plan another visit to our hotel. We will be delighted to have you back & help you anytime. Thank you again for your nice sentiments mentioned in your review & we are looking forward to welcome you back soon.
Best wishes,
Roshan Fernando.

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Additional Information about Hotel Tugu Lombok

Address: Sigar Pejalin, Tanjung, Sire Beach, Lombok 83352, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Luxury Hotel in Lombok
#17 Spa Hotel in Lombok
#19 On the Beach Hotel in Lombok
Price Range: $210 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Tugu Lombok 5*
Number of rooms: 39
Official Description (provided by the hotel):
Located on the northwest coast of the island, the luxury art hotel sits on a private white-sand beach, within six hectares of mature coconut plantations facing the ocean and Mount Rinjani. It features beautiful artifacts and antiques inspired by ancient tales of Mahabharata, aimed to bring back the ancient romance of Lombok. In a blend between magical landscapes and unique artworks, legends and modern luxuries, Tugu Lombok captures the soul and romance that nobody had seen before. ... more   less 
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Also Known As:
Boutique Hotel Tugu Lombok

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