Upon checking into the Grand Inna Muara hotel, I noticed that it was spacious, clean, and bright. The hotel staff were young but with a positive attitude.
My room was typically clean and comfortable, however, the shower was broken and I was forced to wash up under the faucet my first evening.
Fortunately, while having breakfast the next morning, I was approached by the guest relations manager and asked how breakfast was. I told her it was good (not as much variety as other hotel breakfast buffets and the baked goods, especially the croissants, were less than average). Then, she asked me if I was experiencing any problems with my stay whereupon I told her about my problem with the shower. She asked me to fill out a guest review form and describe my problem there. I thought it was a bit strange as she could have easily taken down notes and immediately reported it to maintenance and engineering but I complied.
To my surprise, the problem was fixed by the time I returned to my room that evening. In sharp contrast to some other hotel experiences, this hotel has a can do spirit and I recommend it to anyone who's looking for a legitimate three star hotel that is reasonably priced.
- Official Description (provided by the hotel):
- Grand Inna Padang, the hotel elegantly offer 168 rooms that sense a holiday home as well as a business retreat place. Each room is well furnished with a luxurious bedroom, LCD TV, 24 hour services, WiFi, electronic key card system, hair dryer, tea maker and will giving you more comfort - every moment of your stay. Hotel Convention & Exhibition Padang offer 10 meeting rooms with a modern minimalized design and a Grand ballroom. Grand Ballroom can accommodate 2000 guests for your business meeting, exhibition, launching product and other meeting even your special wedding banquet arrangement. Let our experienced staff handle your meeting. ... more less
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