We stayed here for one night but our first impression and experience during check-in at the hotel was not good. We came with a couple who luckily got their booking in the system, but somehow the hotel credit card machine did not accept AMEX at the moment, so they were asked to show a different credit card. Strange. Then, we were even unluckier than them. First of all they said they could not find our booking in the system which we made from booking.com; bare in mind we use booking.com so many times, so we trusted their service and certainly things like this never happened before to us. Then, they somehow wanted us to wait until they managed to check and find our booking in the system again. They made so many excuses when we requested the room for the high floor saying that they were fully booked. After that they claimed they managed to find our booking in the system, but they first offered us a smoking room. We refused. Then, they gave us a twin room on the first floor when we clearly reserved for a superior double room. After insisting with them, somehow magically there was a superior double room available on the 6th floor. My point is, as a customer we appreciate honesty. If somehow the hotel was overbooked, or did not have rooms ready, just told us so. Somehow, so many inconsistencies in responses made us felt treated like a fool. For us, the hotel just lost more credibility. The room itself were clean and comfortable, but I would not recommend this hotel for its bad services and unreliability.
- Official Description (provided by the hotel):
- Mercure Padang, where sunset and sunrise collide, affordable comfort with beautiful Padang beach view is the gateway to your business trip and leisure in West Sumatra. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Agoda, Orbitz and ACCOR so you can book your Mercure Padang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.