Pretty awful hotel. They appear to have a contract with different airlines as there is always tons of flight crew staying there. That must be why they act like they don't care about your business. Breakfast was cold and gross. They would only give us one key to the room even though there were 2 of us and you need the key to access the elevator (and they also have it programmed so you can only go to your own floor so we couldn't get to the floor where our other family was staying). Rooms are semi clean but small. Every single encounter with the staff was brutal as they don't speak English which is fine but clearly don't even attempt to try to help. Their shuttle only leaves at scheduled times and you have to leave a 200,000 IDR key deposit. Close to the airport but still 100,000-150,000 IDR each way.

Ants in the bed, constant humming noise followed by vibrations that lasted all night long on an off and on every minute schedule, free shuttle to the airport only at certain hours that wouldn't make hotel provide free breakfast as advertised, no towels in room, awful service ...
Could go on and on, could not sleep all night as we were being bitten by ants and awake from room vibrations and following noises

Walk in the lobby and you think this place will be great. Not true.

-No towels in room
-Ants in the bed and all over room
-Acoustics are bad and could hear everything outside, in hallways, in other rooms
-wake up call at 5:15am when it wasn't requested
-they do not do the airport shuttle at 7am so they don't have to give the free breakfast to travelers as most flights leave in the morning. Had to take 6am shuttle, and coincidentally breakfast starts at 7.
-Fraud