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“A total revamp has been started, but not finished”

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Tiara Medan Hotel & Convention Center
Ranked #14 of 73 Hotels in Medan
Reviewed April 24, 2012

Pleasant staff, and quite a good location in the city, but at this moment in time, I do not think the hotel would impress many western tourists. The middle section of the hotel is just a concrete shell, and the public areas in the usable section have many years of cigarette smoke clinging to the walls and ceiling. Bedroom areas were quite good, and I think that when this hotel has been finished regarding the re vamp, it will be well worth another look.

  • Stayed: March 2012, traveled solo
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1  Thank nagsSuffolkUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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32 - 38 of 108 reviews

Reviewed April 14, 2012

We booked the hotel through Agoda.com and chose an executive room for an extra £5 per night. We got a free airport pickup, 2 items of clothing pressed, buffet dinner on a 1 night and a really nice room so the extra money was well worth it. The hotel is in a good location and you can walk to Medan City Centre in 15 minutes. The staff were all very friendly in all departments. Tha bar area looked a bit tired. The bBuffet breakfast had a good variety of items on offer. All in all we enjoyed our stay.

  • Stayed: April 2012, traveled as a couple
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3  Thank PetervCoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2012

Traveled to Medan for 3 days. We read mixed review about this hotel and only booked for a day via Agoda. We stayed at non-smoking executive room. The room was clean, quite, large bad and have international TV channels. We extend the stay with them for rest of the days. Pleasant and helpful staffs. Buffer breakfast and dinner was excellent with various choices. Free fast wi-fi. It's walking distance to mall (SOGO) and had great shopping. 5 minute to airport. Hotel provide free airport transfer since we stayed at executive room.

Room Tip: Maybe non-smoking room.
  • Stayed: April 2012, traveled as a couple
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1  Thank dropdrops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2012

I stayed at Tiara Medan Hotel for 4 nights for corporate events. The hotel room (superior room) was spacious and clean - no musty smell in all floor, from lobby floor to suite floor in 7th floor. Wifi is available in all floor. The bell boy was very friendly and helpful. Breakfast was delicious with lots of variety of foods. Food at meeting banquet was also delicious. Technician and food server at meeting banquet was also ready for everything we need during our events. But there are several things that came to my concern. First, the sales & marketing staff was not responsive to the needs related to the events. Second, the reception staffs was taking too long to pick up phone. A useful tip for you who want to make an events at this hotel is make sure everything is based on contract, so you wouldnt be dissapointed. Do a survey before you decide to make an event at this hotel, since the hotel and the convention room is separated (not in the same building).

Room Tip: if you want to enjoy Medan, such as go sight-seeing, taste Medan's famous street food, or hang o...
  • Stayed: March 2012, traveled on business
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1  Thank trudi v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2012

I can say Tiara gives more than what I expected. I chose executive room to stay with my family. The room is clean and quiet. It is definitely an old hotel but they maintain it very well. Beds are comfy with bolsters. Room rate includes breakfast, tea time and dinner. Add on to that, with free Internet access provided in public area as well as in rooms, it is definitely worth it.

  • Stayed: January 2012
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2  Thank Babypooh21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2011

This is a very old hotel. You can notice by theexterior of the hotel.

The hotel lobby was kind a classic look, meaning need renovation.
The one thibg that bothered me a lot was the smell of the carpet from the lift until inside the room.
Its kind a humid.

The bathroom had no sewer,except the one in the bathub only, so u would have to shower inside the bathub.

The tv was like 10 years old tube tv, not even flat tube. Unbelievable!!!!

Location close to sun plaza, but 10 minutes walking distance. There were nothing around the hotel, such as mini market.

Icouldnt believe though the crowd in this hotel still, there were tourist group were staying at that time.

  • Stayed: October 2011
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2  Thank The J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2011

Pick up at the airport was free and went smoothly. Check in was smooth and we rec’d a complimentary drink of tea, coffee, or juice in the bar, breakfast was included. We also could choose between one dinner buffet or laundry service (not sure if this was because we went through an agent to book the hotel). Stayed on the 7th floor and room was spacious, fully stocked mini-bar and complimentary water, tea and coffee and WIFI which worked very well. Towels are a bit thin, no washcloths but plenty of soap, etc. Bed is super comfy with two pillows each. There was lots of storage, a TV, safe, a few hangars, and a balcony. Our room was clean and very quiet. The floors are carpeted. A/C does get chilly but we just turned it off till the room warmed up.

Bar has live music but very smoky. We only went to one dinner buffet, a BBQ outside on the open veranda – they had lots of fans running so it stayed cool, and they had live music. There was an adequate selection of food. Breakfast was okay, there is an egg station. I found the coffee pretty terrible so I stuck with the tea. There is a fitness centre with pool.

The hotel is close to Sun Plaza but use the shuttle. I would not recommend walking around Medan – it’s very dangerous as the sidewalks are not maintained and traffic moves quickly. Not a pedestrian friendly place.

Room Tip: Ask for non-smoking room.
  • Stayed: August 2011, traveled as a couple
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4  Thank Gbonez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tiara Medan Hotel & Convention Center

Address: Jl. Cut Mutia, PO. BOX 1327, Medan 20152, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Medan
Price Range: $55 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tiara Medan Hotel & Convention Center 4*
Number of rooms: 177
Official Description (provided by the hotel):
Tiara Hotel is located in the heart of Medan, less than 10 mins from Polonia Airport and next to the Business District. Sun Plaza Mall is a short walk away although we are happy to arrange transportation should you need it.Our guests are primarily business people, however everyone is welcome and we are popular with international tourists as well. We have a reputation for clean rooms, and friendly staff and as such we have many long staying guests. Several of Indonesia's presidents have stayed with us over the years.All food is Halal and currently we are a smoking hotel, although we have non-smoking floors if you prefer.Recently we celebrated our 30th Birthday, so we are an older hotel. Because of this we are slowly renovating the rooms and amenities, and the work should be complete by 2015. Renovation work is carried out during the daytime and should not affect you. ... more   less 
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Also Known As:
Tiara Medan Hotel And Convention Center
Tiara Medan Hotel Medan

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