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“Don't be fooled - this is not a Accor standard you think of!”

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Grand Mercure Maha Cipta Medan Angkasa
Ranked #8 of 71 Hotels in Medan
clevedon
Level Contributor
82 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Don't be fooled - this is not a Accor standard you think of!”
Reviewed January 19, 2014

I stayed here for one night and was actually glad to leave......don't get me wrong, there is actually nothing really bad if you forget that this is supposed to be a four star hotel and that it proclaimed that it is managed by Accor. It is nothing like the quality standard that I expect of Accor group, even Ibis.

The bedroom was very large but again had lost that shine with various small maintenance / attention to details issues.

The main restaurant was functional but lacked the menu options and staff had to be called and asked for things, that most restaurants would have had or try to sell....I gave up asking for another soft drink....Breakfast was also provided there which was a lot easier because it was self service buffet and if you sat in the right place and acted dumb enough you actually got real coffee from the machine that one staff person was stood next to :-) and not the jug weak stuff they were wondering around with..

Upsides - it was cheap and it had to be, but honestly unless Accor radically shake this place up and renovate etc, then I will go back to my usual Aston and pay that bit more.

Room Tip: Ask for a room overlooking the pool...not brilliant view but quieter than overlooking the main road...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CliveB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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275 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Jakarta, Indonesia
1 review
Reviewed January 19, 2014

I have got my executive room for only ~80USD. But the aircon is too cool and can not set with the control unit. good breakfast menu, with local traditional menu, indonesian and international breakfast menu.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Accorhotels.com

Helpful?
Thank Suri N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
76 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 11, 2013 via mobile

the first time i stay in this hotel. Their receptionist very friendly and helpfull. This situation is very different when i'm breakfast. The employee at there is cool and no standart to prepared. that's no cup on a few table, or a tea spoon but another table is complete. I try fried rice, the taste is not bad, but is not hot anymore (7.30am).I try another foods, and not bad. I think they must improve their service.

Stayed December 2013, traveled on business
Helpful?
Thank Fnras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
58 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 10, 2013

I stayed in Grand Angkasa Medan for 5D 4N, shared a room with my business-mate. I decided to stay in this hotel because I read in Accor website, that this hotel managed by Accor. I have to stay in Accor' hotel this year in order to keep my Accor loyalty card level in Silver status. But, after I showed my Accor card to receptionists, they said that the card was not valid yet in Grand Angkasa until the hotel will be fully managed by Accor. At the time I stayed in the hotel, the hotel was still under examination by Accor. That's very disaappointed. If Grand Angkasa is not fully managed yet by Accor, so Accor should not publish this hotel in its website!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sip3542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Medan hotels

Bangkok, Thailand
Level Contributor
142 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 11, 2013

This hotel is quite old, rooms are spacious but design is rather old-fashioned. Bathroom is ok. Receptionist/cashier seemed to have a little communication problem. I didn't pay for my room but when I checked out, the receptionist said that I paid already. I did switched the room with my friend and already informed them at the time of checked in. But maybe they did not put a remark under my booking.

Buffet breakfast is limited choice. Location is in Medan city.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patralak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 9, 2013

It used to be the 5 star hotel with spacious room, but looked a bit "old" now and aircond didn't worked well when I tried to adjust the temperature. Room and bathroom was quite clean, the bed is quite comfortable but I can see some holes on the pillow case already that personally I think the management should seriously look into the maintenance.

Buffet breakfast - generally ok, staffs were friendly.

Stayed November 2013, traveled on business
Helpful?
Thank JessHC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Maha Cipta Medan Angkasa

Property: Grand Mercure Maha Cipta Medan Angkasa
Address: Jl. Sutomo no. 1, Medan 20235, Indonesia (Formerly Grand Angkasa Medan managed by AccorHotels)
Location: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Medan
#4 Spa Hotel in Medan
#7 Luxury Hotel in Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Maha Cipta Medan Angkasa 5*
Number of rooms: 266
Official Description (provided by the hotel):
Located right in Medan's business and shopping district, the hotel is conveniently accessible for leisure and business. Approximately 39 km from the hotel, a 60 minutes drive away from Kuala Namu International Airport and a walking distance from Train Station (Railink - Airport-to-City train). Unrivaled spacious rooms for everyone, equipped with complimentary WiFi and contemporary furnishing, luxurious bedding and flat-panel TV. Our Grand Ballroom can accommodate up to 1200 persons. ... more   less 
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Also Known As:
Grand Angkasa International Medan

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