Room cleaning and general areas cleaning is not up to a standard of a 5 star hotel at all. Clean towels are dirty, room is not vacuumed.
Room is very large and comfortable however the cleanliness is poor.
Except few staff members at the breakfast, the service is very inattentive and not focused. Coffee and tea service is not offered systematically.
Staff communication is not professional.
Food quality is good and varied in the main restaurant.
Overall property needs refurbishment as all areas are damaged.
The swimming pool lockers is a disaster, not enough swimming pool chairs are available. Pool water is not clean and fresh.
- Official Description (provided by the hotel):
- Located right in Medan's business and shopping district, the hotel is conveniently accessible for leisure and business. Approximately 39 km from the hotel, a 60 minutes drive away from Kuala Namu International Airport and a walking distance from Train Station (Railink - Airport-to-City train). Unrivaled spacious rooms for everyone, equipped with complimentary WiFi and contemporary furnishing, luxurious bedding and flat-panel TV. Our Grand Ballroom can accommodate up to 1200 persons. ... more less
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- Also Known As:
- Grand Angkasa International Medan