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“Amazing value, clean & comfortable hotel”
Review of Swiss-Belinn Medan

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Swiss-Belinn Medan
Ranked #11 of 72 Hotels in Medan
Jersey, United Kingdom
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing value, clean & comfortable hotel”
Reviewed October 22, 2013

We stayed for 2 nights in a Superior room before travelling around Sumatra. Very clean, comfy bed, TV, nice bathroom. Our room was on a higher floor and opened inwards onto the corridor, so there was much less noise than the lobby facing rooms. There's an ATM in the lobby and a mini market - both very convenient. The staff were friendly too. Breakfast was good and had a variety. However the restaurant dinner portions were very small, regardless of what you ordered. As for Medan, there wasn't much to do or see in the congested city. But all in all, an excellent value for money, clean & comfortable hotel before exploring the rest of Sumatra.

Room Tip: If booking a Superior room, request a higher floor and inward facing room, away from the lobby.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JerseyBean76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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489 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Thai first
  • Any
English first
Bandung, Indonesia
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 21, 2013 via mobile

We took 4 rooms for the vacation.

The room is clean, along with good mattress, cool aircon, free wifi, sdb, etc. We have no complain except for the power outlet. There are only one power outlet so we have difficulties to charge our phones.

The location is very good for those who want to have much culinary experience, especially chinese food. You just have to get from the back exit (via restaurant exit) and you will see bunch of various food there

The breakfast food is also good enough and the staff are friendly

Feedback to management:
Extra power outlet
Use bright color for the bathroom


We will stay again at this hotel next time when we visit Medan








Stayed October 2013, traveled with family
Helpful?
1 Thank satyr01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 21, 2013 via mobile

Rooms are clean, bathroom was nice, very comfortable bed, and breakfast was very good with a wide variety of food. Overall it was a nice stay and I'd go back again.
Only thing that was a problem for me was music playing in the hall, all night, every night quite loudly... I think it was coming from the elevator, I don't see why they need to keep the music on all night. Also the air conditioner was reeeally loud, so if you don't sleep well with noise bring earplugs.
It would have also been good to have wifi in the room, there was only a cable to connect to a laptop in the room and computers in the lobby.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lucydong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 16, 2013

This is a good value hotel well suited for low budget travelers as it is well located and lots of affordable Chinese/Indonesian food choices in the street behind the hotel also a mini market linked to the Hotel.

Staff were friendly but restaurant service was very poor, difficult to find a waiter/waitress and the plates are just left on the table until you pay your bill and leave.

Rooms were not that clean. Climbing into bed with clean feet was a challenge.

I got what I paid for so cant complain

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swiss-Belinn, General Manager at Swiss-Belinn Medan, responded to this review, November 7, 2013
Dear Valued Guest,
Warmest Greetings From Swiss-Belinn Medan.
Thank you for staying with us at Swiss-Belinn Medan. We really appreciated your constructive feedback to our hotel. Firstly we would like to apologies for the inconvenient. Your feedback has been noted and taken. We will kept improve our quality services to ensure guests’ satisfaction while staying in our hotel.
Kindly inform us for your further reservation. We will guarantee the quality services while you’re staying. Thank you very much. Have a nice day


Best regards,
General Manager of Swiss-Belinn Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level 3 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 2, 2013

Great location and rooms adequate and clean. Staff, particularly within the restaurants, are very helpful and pleasant. Breakfast was good and dinner excellent. On the whole the hotel is recommended as good.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlanPD540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swiss-Belinn, General Manager at Swiss-Belinn Medan, responded to this review, November 7, 2013
Dear Valued Guest,
Warmest Greetings From Swiss-Belinn Medan.
Thank you for staying with us at Swiss-Belinn Medan. We really appreciated your constructive feedback to our hotel. We will always improve and maintain our Quality services to ensure guests’ satisfaction while staying in our hotel. Thank you very much
We are looking forward for your further reservation with us. Have a nice day.

Best regards,
General Manager of Swiss-Belinn Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
89 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 22, 2013

The location is superb. Close to night market and street food vendors. Room facilities are above average. Clean and safe are what they offer. Breakfast is so so. No superior service was given but acceptable. All in all they are just good value for money.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tamawidjaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swiss-Belinn, General Manager at Swiss-Belinn Medan, responded to this review, November 7, 2013
Dear Valued Guest,

Warmest Greetings From Swiss-Belinn Medan.

Thank you for choosing Swiss-Belinn Medan again for your recent stay.
We deeply appreciate you taking time to rate us greatly on TripAdvisor. We are truly pleased that your stay was completely comfortable and a total pleasure. Our aim is to ensure that our hotel offers consistently high standards of service and facilities to our guests.

We are proud to having you back with us at Swiss-Belinn Medan. Thank you very much, Have a nice day.

Best regards,
General Manager of Swiss-Belinn Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
102 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed September 13, 2013

Stayed 4 nights in a standard room

Location is within 10 to 15mins walk of Tjong A Fie's Mansion. Hard walk but interesting to see life at street level. So the location is great, and Jln Surabaya is not too busy so the traffic noise is manageable.

Standard rooms are a good size and have no windows, but this works to keep the outside noise, outside. Wifi is free and can be slow in the room. Basic toiletries, coffee and tea, a TV plus a safe and decent clothes-hanging space, and the bed is comfortable. There is a spa/ massage service and room service is also available.

Buffet breakfast with fresh fruit, an egg station, yogurt, breads, pancakes, waffles and about 10 local rice, meat, curry dishes. The coffee is terrible: really weak and blahhh.

Management needs to improve the check in proccess; the staff are really doing their very best but with only 2 on duty and a computer system which seems so slow it can take a long time to sort thru a booking. On check-in I asked for a local map and the staff happily printed one off their computer. Brilliant service. but.... the printer took ages and ages so tbe poor folks waiting behind me for check in.

There's a convenience store attached to the hotel. Behind the hotel (go thru the restaurant/bar/lounge) is a food stall and restaurant area.

The train station is close by - maybe 10 mins by taxi - if you use the airport train.

A special "thank you" to Dan in the breakfast area for the 10 star service every morning.

Room Tip: Non smoking rooms are available, but..... the guy (with 3 or4 friends) in the next room still smoked...
See more room tips
  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tcyokohama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swiss-Belinn, General Manager at Swiss-Belinn Medan, responded to this review, May 7, 2014
Dear Valued Guest,

Warmest Greetings From Swiss-Belinn Medan.

It has been our great pleasure to welcome you at Swiss-Belinn Medan and thank you for sharing your feelings about your stay with us. We are very pleased to read that you appreciated the facilities and staffs that enjoyed your visit in our hotel. We are honored to be your Medan hotel of choice.
Once again thank you. We are pleased to welcoming you at Swiss-Belinn Medan again.


Best Regards,
General Manager of Swiss-Belinn Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Belinn Medan

Property: Swiss-Belinn Medan
Address: Jln. Surabaya no. 88, Medan 20212, Indonesia (Formerly My Dream Hotel)
Location: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 72 Hotels in Medan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Swiss-Belinn Medan 3*
Number of rooms: 175
Official Description (provided by the hotel):
Swiss-Belinn Medan is the newest, modern 3-star hotel in Medan, North Sumatra. Strategically located on Jalan Surabaya in the heart of the city, the hotel offers convenient access to various entertainment and dining options. The hotel is surrounded by the Central Business District and is within walking distance of many shopping areas, making it the ideal option for both business and leisure traveller who are looking for affordable yet convenient accommodation in Medan. ... more   less 
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